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Blackthorne Utilities – What You Need to Know 2022

blackthorne utilities

For free and impartial money advice and guidance, visit MoneyHelper, to help you make the most of your money.

Who are Blackthorne Utilities, why are they contacting you about a debt to your energy supplier – and why did they make the news recently? We have everything you need to know about Blackthorne Utilities Limited, right here! 

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There are several ways to deal with Blackthorne Utilities and improve your finances.

Choosing the right way to tackle your debt could save you time and money, but the wrong one could cause even more harm.

It’s always best to find out about all your options from a professional before you take action.

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What is Blackthorne Utilities?

Blackthorne utilities is a company that serves utility providers by:

  1. Attending customers’ homes to take meter readings
  2. Chasing unpaid utility arrears through a collection service, which is comparable to that of a debt collection agency
  3. Disconnecting energy supplies in households that refuse to pay energy bills

The company is legitimate and a member of the CSA, ABI and Ofgem. The business’s head office is based in Sheffield but they carry out their work across the UK as required. 

Who does Blackthorne Utilities work for?

Blackthorne Utilities might be used by a wide range of gas and electricity suppliers. These suppliers outsource tasks to Blackthorne as a cost-efficient strategy to deal with account arrears, and so the utility supplier can concentrate on other tasks. 

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How does Blackthorne Utilities work?

Blackthorne Utilities will chase unpaid accounts by contacting the bill payer. They will ask for a full payment on the debt but may be willing to listen to reasonable payment plan proposals from those who cannot afford all of the debt in one go. 

If you refuse to pay, Blackthorne Utiltiies’ client may apply to the courts to have your energy disconnected. The supplier must ask the court for a warrant to enter your home to disconnect the electric or gas supply – or both. The supplier must inform you that they intend to take the matter to court. 

If the energy supplier wins in court, they’ll be given a warrant to enter your property and disconnect the supply. However, they must give you at least seven days’ notice before they turn up to disconnect the supply. 

If the energy supply is situated outside of your property, they won’t need to go through the courts as they won’t need to enter your home to disconnect the supply. Similarly, if you have a smart metre they may not need to enter your home to disconnect the supply. 

Will Blackthorne Utilities disconnect my energy supply?

It’s quite rare for an energy supplier to disconnect an energy supply from your home, even when you have considerable debts. 

It’s much more likely that they will change your current supply to a pre-paid metre. That way, you’ll have to pay for all your energy upfront. This can be beneficial to you because you’ll avoid getting into further energy bill arrears. 

How to stop Blackthorne Utilities from disconnecting your energy

The best way to prevent Blackthorne Utilities from disconnecting your energy supply is to pay off the debt before it gets to this stage. When they send notifications about account arrears, start a dialogue to address the issue.

If you don’t believe the debt is yours – maybe you just moved into the property – you should tell Blackthorne that they have the wrong person. If they don’t listen, you could ask Blackthorne or your energy supplier to prove the debt. This would require them to send you a copy of the agreement you signed with them. 

If they really do have the wrong person, they’ll realise this when they can’t find a signed agreement in your name. But there are some other ways that Blackthorne Utilities won’t be able to disconnect your energy. Read on! 

When Blackthorne isn’t allowed to disconnect your energy

Not everyone is allowed to have their energy supply disconnected, even if they haven’t kept up with their energy bills. Blackthorne will not be able to disconnect an energy supply of someone who is of state pension age when they:

  1. Live alone
  2. Live with someone else of state pension age
  3. Live with someone else who is under 18 years old

You’re also extremely unlikely to have your energy supply disconnected if someone in the household has a disability, poor health or a child under six years old is living there. 

However, a recent news story broke of Blackthorne Utilities Ltd gaining a warrant to enter property owned by a 90-year-old man and disconnecting an energy supply. This was after the man refused to pay an energy bill, claiming the amount was wrong as it was x10 his normal bill. 

You can read the full story by clicking here

What is Blackthorne Utilities’ contact number?

You can contact Blackthorne Utilities by calling them on 0114 262 1254. Lines are open on weekdays only between 8.30am and 5.30pm. Alternatively, you can send them an email at [email protected] or send them a message via their website contact form. 

Is Blackthorne chasing you for an old debt?

If Blackthorne Utilities has contacted you about paying a debt that is at least six years old, you might be able to use a legal loophole to escape having to pay. The statute barred debt law stops companies from chasing older debts to court, which means the debtor can never become legally responsible for the debt and can never face bailiffs. 

Learn more about statute barred debts here

Struggling to pay for essentials?

If you’ve found yourself struggling to pay essential bills like electricity and gas, speak to a debt charity. They can help people who are in financial distress in lots of ways. And if you have other existing debts to contend with, why not give our debt help guide a read?

Are you struggling with debt?

Affordable repayments

Reduce pressure from people you owe

Stop interest and charges from soaring

Get started

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  • Stop interest and charges from soaring
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