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Brilliant Energy Debt Recovery – Pay or Ignore? 2022

HomeDebt InfoEnergy DebtBrilliant Energy Debt Recovery – Pay or Ignore? 2022
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Have you received a Brilliant energy debt recovery letter? If so, be careful. It could be a scam. The supplier went bust in March 2019, and customers were moved to SSE.

There have been reports of scammers taking advantage of the situation. So, I offer advice on what to do if you receive a letter for Brilliant energy debt and whether you have to pay or not. Read on to find out more!

Do You Have to Pay?

In many circumstances, parking tickets are not enforceable.

It’s a bit sneaky, but last time I had a parking fine, I paid £5 for a trial to chat with an online solicitor.

Not only did I save £50 on solicitor fees, I also won my case and didn’t have to pay my £271 fine.

You can try it out now, just remember to cancel the trial once you’ve got your answer.

Who was Brilliant Energy UK?

Brilliant Energy went bust in 2019, only two years after the supplier launched in the UK. The business was part of German Stromio Energy. They provided gas and electricity to 17,000 households throughout the UK during the two years.

The energy crisis is thought to be why the supplier ceased trading. Moreover, like so many others, Brilliant Energy was hit hard. 

Is Brilliant Energy still trading?

No, the supplier stopped trading in 2019 when existing customers suddenly found they had a new energy supplier. Ofgem chose SSE as their appointed supplier of last resort.

When SSE took over from Brilliant Energy, existing customers were automatically moved to the SSE Standard Variable Tariff.

What happened to accounts in debt?

If you were in debt with Brilliant Energy, the amount you owed was not wiped off. As a result, your account stayed in arrears. However, SSE chose to arrange payment plans for customers in debt so they could clear the amount they owed over time.

If you struggled to keep up with your payments, you should have been offered a realistic repayment schedule. One that you could afford to pay.

SSE has a hardship fund for customers who are struggling with their finances. In addition, the energy supplier has partnered with Charis to offer grants and support to its customers.

My advice? Contact SSE support as soon as possible to find out whether you have a Brilliant Energy debt or if it’s a scam.

What is the Payment Waiver?

Customers could request a ‘payment waiver’ with Brilliant Energy. The waiver meant you didn’t have to repay a debt for 6 months. However, you had to meet specific criteria to qualify.

If you had this option with Brilliant Energy, I recommend contacting SSE to find out if they will honour your payment waiver.

Will SSE administrators contact me for my Brilliant Energy Debt?

If you owed Brilliant Energy when they ceased trading, you’d still have to pay what’s owed. SSE administrators contacted everyone who was in debt with the supplier.

You should have been offered an affordable repayment plan to clear the debt. This should be a repayment schedule you can afford. Furthermore, you should have been asked for proof that you were struggling to pay your debts.

What about unresolved complaints?

If you had an unresolved complaint with Brilliant Energy, SSE is under no obligation to deal with the matter. You can, however, talk to SSE support in an attempt to resolve things.

Since the energy supplier took over from Brilliant, you must contact their support about any open complaints or other matters. An adviser should provide you with the correct information on how to proceed.

Note: If the complaint was already with the Ombudsman, they’d contact you in due course.

Is the debt collection agency genuine?

There are reports of ABD Debt Recovery emails being sent to Brilliant Energy customers. However, the company has been listed as dormant since 2021 with Companies House.

Plus, their website is also down!

My advice? If you’ve received an email from ABD recently, it’s likely a scam! It’s thought that a list of Brilliant Energy’s customers may have been sold, and scammers got their hands on it.

Check when you were contacted by Brilliant Energy debt collectors?

If you were recently sent a Brilliant Energy debt recovery notice, get in touch with SSE immediately. Then contact Action Fraud if the correspondence proves to be a scam.

The Brilliant Energy administrators contacted customers soon after the energy supplier ceased trading. So, if you got a letter recently, it is more likely a scammer trying to get money from you fraudulently.

I got a Brilliant Energy debt recovery email. Is it a scam?

There have also been reports of people receiving Brilliant Energy debt recovery emails. The emails claim to be from ABD Debt Recovery. But SSE took over from Brilliant Energy and took on their customers’ debts.

Note: All correspondence about a Brilliant Energy debt would be sent from Begbies Traynor, the administrator, within a few months, never any later. If you receive correspondence about a debt recovery, make sure it’s genuine.

Should I reply to the debt recovery email?

No. Do not use any contact details in the email. Moreover, do NOT click on any links in the email.

Instead, contact the debt recovery agents through their official website. If there’s a phone number on the site, call that! Or you could write an email or letter to the agents voicing your concern!

If the email is a scam, contact the following people:

  • SSE support to verify if you have an outstanding debt
  • Action Fraud if the email is a scam

If you live in Scotland, you can report the scam email to the Police directly on their non-emergency 101 number.

Lastly, Brilliant Energy debt recovery, do you have to pay

It depends on when you received the debt recovery letter and whether you owed money to the supplier when they went bust. 

My advice? Check with SSE to see if you really owed money when Brilliant Energy went bust. Suppose you did have an outstanding debt with the provider. In that case, you should have been contacted soon after the administrators were appointed.

Thanks for reading this post on Brilliant Energy debt recovery and whether you should pay or not. I hope the information in the article helps you decide what to do. However, I strongly recommend you contact SSE first before doing anything else!

Do You Have to Pay?

In many circumstances parking tickets are not enforceable.

It’s a bit sneaky, but last time I had a parking fine, I paid £5 for a trial to chat to an online solicitor.

Not only did I save £50 on solicitor fees, I also won my case and didn’t have to pay my £271 fine.

You can try it out now, just remember to cancel the trial once you’ve got your answer.

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