Who are Caxton FX Money Transfer and should you use them?


3 out of 5 stars (3 / 5)

If you’re thinking about using Caxton FX to do a money transfer then this article is for you. Here we’ll look at why you shouldn’t use Caxton FX and what you should do instead.

Who are Caxton FX Money Transfer?

Caxton FX facilitates money transfers to 23 different countries around the world. Transfers can be done online or over the phone, and transfers are up to 20,000 at a time. The company is registered in the UK and regulated by the Financial Conduct Authority.

How to Send Money Overseas

Whether you have family who live abroad or your child needs some emergency dough while they are travelling sending money overseas can be straightforward.

There are lots of businesses like out there competing with each other to help you send this money across; these can include the banks, as well as money transfer firms like Caxton FX.

The best way to send this money however, can be a minefield.

Each firm will offer you a deal that will take into consideration how much you are sending, how often, how quickly and how the person on the other end wants to receive it.

Whether it’s an instant payment or drip fed financial support for a family member read on for our step by step guide to making a better decision.

The 3 Amigo Options

Considering your possibilities of who can send your money overseas you have 3 options, bank/building society, foreign exchange brokers and high street transfer firms.

These 3 amigos all have their own pros and cons, which of course we will discuss. However, these are your three main considerations, as between them they can send your money fast, slow, in various volumes and amounts with a variety of sending fees and charges.

But as rule of thumb, the high street banks remain the safest and easiest to access regarding recurring payments.

Hidden Cost of Caxton FX

Of course there will be a wide range of potential fees, interest and exchange rates which can make this minefield when using companies like Caxton FX for money transfer.

The best thing to do is first start using pounds as your starting currency and then find out how much of your foreign currency pounds will buy. This then gives you a total sum that you can use to mix and match against other offers and deals.

This sum will also be useful to know when you look at add-ons and additional fees, including exchange rates.

Caxton FX’s foreign exchange rates will come in all shapes and sizes, these beauties are also shape-shifting so they never stay the same.

Therefore if you are comparing against other offers try and do so within the next 24 hours of receiving a deal. As your shape shifting deal won’t be the same tomorrow!

Sending fees will be included from the Caxton FX and receiving fees may well be placed at the feet of the receiver.

Be aware of receiving fees as if you have a child who is travelling they may not be able to cover this cost. However, you can arrange to cover this yourself, at your end!

Get Confirmation!

Once you have made your leap of faith and decided on your own personal best value option, you need the confirmation.

So from this step you can confirm with the bank, exchange firm or broker that they can deal with your personal details.

You will have your own set amount you want to send, a timeframe you want it received and a destination in the world you require it to be.

Therefore make sure you get confirmation, this can either be in email or by post but ensure that you keep all the paperwork.

Keep all receipts as the amount and destination will be specific to you and your circumstances, this will be required if something goes wrong.

Is Caxton FX It Safe?

Our everyday banking is protected by the Financial Services Compensation Scheme (FSCS), that means if our bank goes bust, then we are covered.

However, with foreign exchange firms like Caxton FX, quite simply they don’t have this security. If a money transfer firm goes bust, they are gone, along with your money transfer.

However, there is a Financial Conduct Authority (FCA) that commands a certain level of quality by following a set of rules, which does certainly increase your safety, security and chances of getting your cash back if something goes wrong.

Our top tip is to use FCA approved foreign exchange firms like Caxton FX where necessary, especially if you are sending a lot of money overseas.

Caxton FX alternative: your Current Account!

You may be wondering why I need to use a foreign exchange firm when I already have a current account within a UK bank or building society.

Well, you don’t! Your bank or building society will happily discuss with you your various options of sending money overseas.

This can often be a lot safer, more convenient and more importantly, more familiar to you if this is your first time.

Advantages to using your own bank include it being easy to arrange, guidance through the process, high street accessible, safe and protected.

The disadvantages of using your own bank can include lower exchange rates, especially if you have a lot to send; also the banks are a bit slow!

Some banks can take up to 6 working days to complete transfer whereas exchange firms are a lot quicker.

Regular Payments

Whereas UK banks can be a bit slow with the transfer there is usually an option to pay a transfer and/or a receiver fee to speed up the process.

The UK banks on the whole have their own counterpart banks overseas where special arrangements can be made.

Ask your bank about overseas banks as often lower exchange rates can be applied and even smaller or no charges are added.

This is very useful if regular overseas payments need to be made!

Whether you’re paying the bills on a ‘holiday home’ overseas, or financially feeding family members living away then making special arrangements with your bank can be cost effective.

Our top tip here is to hold an account in your name in both the UK and the country where regular payments will be made.  You can then benefit from reduced fees and lower costs.

Caxton FX Alternative: High Street Firms

As opposed your bank, you can choose to use a high street foreign exchange firm.

Making this choice is relative easy, there are high street branches to discuss with in-person, such as the Post Office or if you’re tech savvy you can quickly scan the internet for the best deals and fees.

The advantages of using a high street firm means that you get the chance to use a range of services such as ‘instant transfers’ into the recipient’s bank account.

This is also easy to set up, you won’t need a high street foreign exchange account and if the amount is small enough you don’t even need ID.

These firms can also get the deed done very quickly, great if your family member quickly needs some instant cash to carry on their worldly travels.

However between all the high street firms, fees and costs vary widely, you could be charged higher fees for smaller transfers which needs to be considered.

Other disadvantages include the exchange rate fluctuating rapidly; make sure that you make a decision on the day you deal with these firms as tomorrow the exchange rate will be something else.

Furthermore your overseas transaction is not always as safe, as not all firms are covered by the FSCS discussed above.

Caxton FX

Your third option is use a broker like Caxton FX to send money overseas, this would be ideal for sending larger sums of money with low or sometimes non-existent fees.

Furthermore the Broker is the specialist in exchange rates which is great for you, the customer as they can offer better rates especially if your sending regular payments.

Also this process is very fast, the Brokers won’t mess about with your overseas payment and can often get the money to the recipient the same or following day.

But with the good, comes the bad. Setting up an account with a Broker can take time; we are talking a day or two to get things official.

Also only do this if you have larger amounts to send overseas, as smaller payments get the biggest fees, and setting up an account may not be worth your while.

Again the Broker is not the safest option if their firm goes bust your money is not protected, not all Brokers are covered by the FSCS.

Compare and Contrast

As with any financial decision you do need to compare and contrast the market, see what works for you and your needs of sending money overseas.

There are a number of comparison sites available, don’t use one, use them all!

Make your comparisons as detailed as possible, use the filters on these sites to match to exactly what you want.

When the deal fits your needs you can check this against other firms, banks and brokers. Also before going ahead double check that your deal is covered or authorised by the FCA.

Scams – Being aware of scams is sensible. It’s not scary if you know what you’re looking for.

If the deal is too good to be true, then assume it is, go back to comparing and contrasting this deal with others.

If you find deals that force you on to external links, making calls, or sending details over emails again double check this with the payment provider.

Most firms, banks and brokers don’t do business this way.

Open an overseas account with an authorised provider, do not give your details to any old firm asking for them, make sure they are legitimate and above board.

Credit Card – For many purchases and payments, such as online shopping from overseas stores you can use a credit card. This is a Caxton FXCaxton FXconvenient, safe, insured and quick alternative to money transfers.

Alternative Payments – there are other ways of sending money overseas, however, avoid sending cheques or foreign bank drafts as these are easily intercepted and you won’t see this money again.

Also this process is slow, painful and unsafe together with handling charges from both the UK and foreign exchange sides.

Read More…

4 Ways to Write Off Your Debt

There are 4 ways to write off your debts that lenders don't want you to know about. Most lenders insist ...
Read More
IVA debt write off

Write Off up to 90% of your Debt with an IVA

Find out in this article how an IVA can allow you to write off up to 90% of your debt ...
Read More
snowball debt method

The ‘snowball’ method will get you out of debt

The snowball method is by far my favourite method of getting out of debt. It's super simple to follow and ...
Read More
credit card debt trick

Use this credit card trick to clear your debt!

This little known credit card trick can clear your expensive debt. We tend to think that a credit card from ...
Read More

Helpful? Take 5 seconds to share:
  Secure Website

Standard Terms

These terms and conditions apply to all and anybody who uses the MoneyNerd Website or DebtNerd tool. By using the website and toll you agree to be bound by these terms. If you do not accept these terms, please do not use the website.

The term ‘you’ refers to the user or viewer of our website.




Privacy Policy

The Data Protection Act 1998 requires every data controller who is processing personal data to notify the Information Commissioner of any breaches no more than 72 hours after becoming aware of it unless they are exempt from doing so. Failure to notify is a criminal offence.  In addition, any FCA regulated firm must notify the FCA – ideally within 24hrs of discovery of a breach.

This document should be read in conjunction with our Acceptable Use policy and Information Security policy which form part of the Employee’s Handbook.  We are committed to protecting and respecting privacy.

This policy sets out the basis on which any personal data we collect from a consumer will be processed by us.

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Nerd FS.

By visiting and using our website the consumer is consenting to the practices set out below.

If our firm needs to collect data for any purpose not stated above we should notify the Information Commissioner before collecting that data.

Whenever collecting information about people, our firm agrees to apply the Eight Data Protection Principles:

  1. Personal data should be processed fairly and lawfully
  2. Personal data should be obtained only for the purpose specified
  3. Data should be adequate, relevant and not excessive for the purposes required
  4. Data should be accurate and kept up-to-date
  5. Data should not be kept for longer than is necessary for purpose
  6. Data processed in accordance with the rights of data subjects under this act
  7. Security: appropriate technical and organisational measures should be taken unauthorised or unlawful processing of personal data and against accidental loss or destruction or damage to personal data
  8. Personal data shall not be transferred outside the EEA unless that country or territory ensures an adequate level of data protection


The same principles apply to when data is taken out of the office

Working at home

The use of data for marketing purposes

For marketing purposes, there are two types of data:

Data obtained in-house

Data obtained from third parties

Security Statement

We have taken measures to guard against unauthorised or unlawful processing of personal data and against accidental loss, destruction or damage.

This includes:

Customers Right to Withdraw Consent

The customer has the right to withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before it’s withdrawal. However, it does mean you can no longer rely on consent as your lawful basis for processing. They withdraw consent by either of the following; putting this in writing to address details, by calling telephone number or emailing email address.

As the right to withdraw is ‘at any time’, it’s not enough to provide an opt-out only by reply. The individual must be able to opt out at any time they choose, on their own initiative.

In some cases you may need to keep a record of the withdrawal of consent for your own purposes – for example, to maintain suppression records so that you can comply with direct marketing rules. You don’t need consent for this, as long as you tell individuals that you will keep these records, why you need them, and your lawful basis for this processing (eg legal obligation or legitimate interests).

Subject Access Request (SAR)

One of the main rights which the Data Protection Act gives to individuals is the right of access to their personal information.  An individual is permitted to send us a subject access request (“SAR”) requiring that we tell them about the personal information we hold about them, and to provide them with a copy of that information.  In most cases we must respond to a valid subject access request within 40 calendar days of receipt.  Any business is able to charge a customer a reasonable charge of £10 for providing this data however it is not our companies policy to do so unless the request is excessive or unwarranted.  Any Subject Access Requests must be sent to a Senior Manager for processing purposes.

Third party requests are also permitted e.g. a friend or relative, a solicitor, a claims management company or other third party. Under the Data Protection Act 1998 and the Data Protection Principles, are not permitted to reveal such information to a third party without the authority of a customer. On this basis, for any third party SAR, we will ensure that we have a written record of authority held on file before we release any personal data.

Where there are two or more customers linked to one credit agreement and the request comes from one of these parties, we will provide the response to both parties

We are required to 'give' a copy of the executed agreement and any other document referred to in it and the required statement. In the FCA’s view, sending a copy of them by ordinary second class post will suffice. Guidance on what constitutes a ‘copy’ can be found in the case of Carey v HSBC Bank plc [2009] EWHC 3417 (QB).

The duty under the relevant section does not apply if no sum is, or will or may become, payable by customer under the agreement. This is irrespective of whether the agreement may have already been terminated.

We will promptly facilitate a SAR request, although we have up to 40 days to do so.  All staff are made aware of this during induction.  Refresher training will be provided on a regular basis.  Although the rules permit the Firm to charge a maximum of £10 for responding to the request for personal data, it is not the Firm’s own policy to do so.

Client consent to the application of the Act and their right to access to their records are included within the firm’s terms of business/client agreement.

Any data collected must not be excessive and must be relevant to the purpose and it must not be kept longer than is necessary.

Information Commissioner’s Office (ICO)

The ICO has the power to issue monetary penalty notices of up to £500,000 for serious breaches of the Data Protection Act occurring on or after 6 April 2010, and serious breaches of the Privacy and Electronic Communications Regulations.


Our Privacy policy is in full view on our website.  This section must be read in conjunction with the Privacy Policy.

It is the responsibility of the senior management of our firm to ensure this policy is effective through monitoring and complaints procedures.

All employees, affiliates and ARs dealing with customers have a responsibility to read, understand and implement this policy and to hold their own valid and appropriate Privacy policy where appropriate.

The Firm holds a valid Data Protection license and it is bound by the rules of the Data Protection Act 1998.  The full extent of the rules can be found at www.dataprotection.gov.uk.

The 8 principles that the 1984 Act introduced are as follows.  Data must be:

Criminal offences

A criminal offence is committed by the Firm or an individual member of staff if they knowingly or recklessly:

Uses of customer information

When submitting application forms to banks, insurance companies and other financial institutions, this means that personal data will, by default, also be submitted.  In these cases, clients will be informed that their personal data may be used.

The Firm will request client consent before any transfer of data takes place.  Clients will be asked to confirm that they are comfortable to have their personal data used in one or more of the following forms:

Post, telephone, email etc. subject to the conditions of the Data Protection Act.

Information Classification


The following definitions provide a summary of the information classification levels that have been adopted by our firm and which underpin the 8 principles of information security. These classification levels explicitly incorporate the Data Protection Act’s (“DPA”) definitions of Personal Data and Sensitive Personal Data, as laid out in our firm’s Data Protection Policy.

‘Confidential’ information has significant value for our firm, and unauthorised disclosure or dissemination could result in severe financial or reputational damage to us as an FCA authorised firm, including fines of up to £500,000 from the Information Commissioner’s Office.

Data that is defined by the Data Protection Act as Sensitive Personal Data falls into this category. Only those who explicitly need access must be granted it, and only to the least degree in order to do their work (the ‘need to know’ and ‘least privilege’ principles).  When held outside our firm, on mobile devices such as laptops, tablets or phones, or in transit, ‘Confidential’ information must be protected behind an explicit logon and encryption at the device, drive or file level.

‘Restricted’ information is subject to controls on access, such as only allowing valid logons from a small group of staff. ‘Restricted’ information must be held in such a manner that prevents unauthorised access i.e. on a system that requires a valid and appropriate user to log in before access is granted. Information defined as Personal Data by the Data Protection Act falls into this category. Disclosure or dissemination of this information is not intended, and may incur some negative publicity, but is unlikely to cause severe financial or reputational damage to our firm.  Note that under the Data Protection Act large datasets (>1000 records) of ‘Restricted’ information may become classified as Confidential, thereby requiring a higher level of access control.

‘Internal use’ information can be disclosed or disseminated by its owner to appropriate members of our firm, partners and other individuals, as appropriate by information owners without any restrictions on content or time of publication.

‘Public’ information can be disclosed or disseminated without any restrictions on content, audience or time of publication. Disclosure or dissemination of the information must not violate any applicable laws or regulations, such as privacy rules.  Modification must be restricted to individuals who have been explicitly approved by information owners to modify that information, and who have successfully authenticated themselves to the appropriate computer system.

Designating information as ‘Confidential’ involves significant costs in terms of implementation, hardware and ongoing resources, and makes data less mobile. For this reason, information owners making classification decisions must balance the risk of damage that could result from unauthorised access to, or disclosure of, the information against the cost of additional hardware, software or services required to protect it.


Security Level



FOIA2000 / DPA1998 status

1. Confidential

Normally accessible only to specified and/or relevant members of our staff

DPA-defined Sensitive personal data:

·                     racial/ethnic origin

·                     political opinion

·                     religious beliefs

·                     trade union membership

·                     physical/mental health condition

·                     sexual life

·                     criminal record

·                     salary information

·                     individuals’ bank details

·                     passwords

·                     large aggregates of DPA-defined Personal Data (>1000 records) including elements such as name, address, telephone number.

·                     HR system data

Subject to significant scrutiny in relation to appropriate exemptions/ public interest and legal considerations.

2. Restricted

Normally accessible only to specified and/or relevant members of our staff

DPA-defined Personal Data (information that identifies living individuals including:

·                     home / work address

·                     age

·                     telephone number

·                     schools attended

·                     photographs

Subject to significant scrutiny in relation to appropriate exemptions/ public interest and legal considerations.

3. Internal Use

Normally accessible only to our staff

·                     Internal correspondence,

·                     internal group papers and minutes,

·                     information held under license company policy and procedures

Subject to scrutiny in relation to appropriate exemptions/ public interest and legal considerations

4.  Public

Accessible to all members of the public

·                     Company filed documents

·                     Company websites

Freely available on the website.

Explicit Information Ownership and Other Rights of Access to Information

We recommend that departments and functions within our business explicitly designate information owners.

Other users may have rights of access to data according to the terms of engagement under which the data was gained or created.

Granularity of Classification

The sets of information being classified should, in general, be large rather than small. Smaller units require more administrative effort, involve more decisions and add to complexity, thus decreasing the overall security.

 Information Retention

There may be minimum or maximum timescales for which information has to be kept. These may be mandated in a commercial contract. Other forms of information retention may be covered by environmental or financial regulations.


All ‘Users’ must obtain authorisation from their line manager before their classification request is submitted to Senior Managers. Nerd FS is responsible for assessing information and classifying its sensitivity.


A violation of our Information Security Policy and supporting policy documents will be investigated and consequentially may result in disciplinary action which could include the termination of employment contract for employees, the termination of contractual relations in the case of third parties, contractors or consultants.

A violation of this policy and misuse of the systems and applications within our firm may also be a breach of the Computer Misuse Act 1990; consequentially the company may at its discretion take legal action against an individual or organisation that is found to be in breach of its policies.

How we may use customer data

 We may as a result of a consumer or a third parties’ interaction with our website/s obtain their personal data and process their information on our computers and in any other way.

By “third parties” we mean any lender, broker or affiliate who interacts with us in enabling a consumer to make a loan application.

We will use the information to manage their account(s), give them statements and provide our services, for research, assessment and analysis (including credit and/or behaviour scoring, market and product analysis) and to develop and improve our services to the consumer and other consumers and protect our interests.

We, and other carefully selected third parties, will use their information to inform them by post, fax, telephone or other electronic means, about other products and services (including those of others) which we believe may be of interest to them.

If they contact us, we may keep a record of that correspondence.

We will keep details of transactions they carry out through our site and of the fulfilment of their applications and their loan history.

We will keep details of their visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

In order for us to be able to collect and use personal data and / or to pass If they do not want us to use their data in this way, or to pass their details on to third parties for marketing purposes, customers must manually opt in to this agreement (See CONC section of this Compliance Manual).

IP Addresses

 We may collect information about their computer, including where available their IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


 For the same reason, we may obtain information about a consumer’s general internet usage by using a cookie file which is stored on their browser or the hard drive of their computer. Cookies contain information that is transferred to their computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If they register with us or if they continue to use our site, they agree to our use of cookies.

Please note that our advertisers may also use cookies, over which we have no control.

Cookies can be blocked and a consumer may not be able to access all or parts of our site. Unless a consumer has adjusted their browser setting so that it will refuse cookies, our system will issue cookies as soon they visit our site.

Where we store data

The data that we collect from a consumer is stored within the European Economic Area ("EEA"). Such staff may be engaged in, among other things, the assessment and fulfilment of a consumer’s application, the processing of a consumer’s bank details and the provision of support services. By submitting their personal data, they agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that a consumer’s data is treated securely and in accordance with this privacy policy.

All information a consumer provides to us is stored on our secure servers. Any transactions will be encrypted. Where we have given (or where they have chosen) a password which enables you to access certain parts of our site, they are responsible for keeping this password confidential. We ask a consumer not to share a password with anyone.

The transmission of information via the internet is never completely secure. Although our systems exceed industry standards for security, and we will always do our best to protect a consumer’s personal data, we cannot guarantee the security of a consumer’s data transmitted to our site; any transmission is at their own risk. Once we have received their information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of information

We may disclose a consumer’s personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose a consumer’s personal information to third parties:

Credit Reference Agencies (CRAs)

When a customer makes an application for a credit, we will check whether they are likely to be able to meet the monthly payments and repay the loan.  However, we are limited in what we can actually do as we do not work directly with CRA’s as we are not eligible to do so.  We will work with what the applicant divulges on their fact find/application but we can only judge as accurately as the information given allows.

When we submit an application to a lender, it is normal practice for a lender to carry out a credit search with a CRA.  In the past, this would have left a search ‘footprint’ on the applicants’ credit file that may be seen by other lenders. Large numbers of applications made within a short period of time would adversely affect a customer’s ability to obtain credit, and they should always consider this before making an application for a loan.

However, the lenders that we have chosen to deal with offer a facility known as a ‘quotation’ search, which does not leave a footprint. This is in line with CONC 2.5.7 which suggests that during the ‘shopping around’ process of the customer, the lenders that we promote should only use a ‘quotation search’, which does not leave a footprint.

Access to information

The Act gives a consumer the right to access information held about them. Your right of access can be exercised in accordance with the Act. Any subject access request may be subject to a fee of £10 to meet our costs in providing them with details of the information we hold about them.

Changes to our Privacy Policy

 Any changes we may make to our privacy policy in the future will be posted on our web page, and, if appropriate, notified to consumers by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to moneynerduk (at) gmail.com.

My 5 Question Debt Write Off Assesment SEE IF YOU QUALIFY