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Clear Castle Limited – What You Need to Know 2022

clear castle limited

For free and impartial money advice and guidance, visit MoneyHelper, to help you make the most of your money.

Has a letter arrived from Clear Castle Limited or Waters and Gate? Does this letter ask you to pay a debt, leaving you worried or confused?

You’re not alone! Lots of people receive these scary debt letters from Clear Castle Limited each year. And we’re here to explain what they really are and your options for dealing with them. 

Beating Debt Collectors

There are several ways to deal with Clear Castle debt collectors and improve your finances.

Choosing the right way to tackle your debt could save you time and money, but the wrong one could cause even more harm.

It’s always best to find out about all your options from a professional before you take action.

Fill out the 5 step form to get started.

What is Clear Castle Limited?

Clear Castle Limited is a debt collection agency operating through the trading name of Waters and Gate. The company’s head office is based in North Shields, but they also have an office in Ireland. They are fully authorised and regulated by the Financial Conduct Authority. 

They will contact debtors on behalf of other businesses, requesting that they pay their account arrears or unpaid bills. In return, they will receive a fee or commission on payment. Waters and Gate also offer training, consultancy and other outsourcing services alongside debt collection. 

Is Clear Castle a bailiff company?

Clear Castle Limited isn’t a company with bailiffs. They are only authorised to chase debts through administration means. They cannot seize your goods to clear the debt like a bailiff can when in possession of a court order. 

If a staff member of Clear Castle Limited states they could come to your home and take goods then it’s best to report them to the Ombudsman Service. 

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Who does Clear Castle Limited work for?

Waters and Gate don’t state the clients they work for, but they do say their clients come from “a variety of industries” and are “some of the largest companies in the UK”. 

They’re likely to chase debts for banks, creditors, utility suppliers, telecommunications businesses and many more.

How will Clear Castle Ltd contact you?

Clear Castle collects debts by making contact with the supposed debtor in any way they can. This will usually involve text messages, emails, calls and the most important communication of all – a debt letter.

The official name of Clear Castle debt letters are Letters Before Action. They have this name because the debtor is given a chance to pay before they’re subject to further action, which means legal proceedings. 

What happens if you ignore Clear Castle?

Ignoring Clear Castle Debt Collection will result in one of two scenarios. 

The first and most likely is that you’ll be taken to court and subject to further expense. If the debt really is yours, the judge will issue a court order, which can then be used by the claimant to employ bailiffs to visit your home, which adds significant expense to the debt.

There are some cases where ignoring a debt collector can lead to not having to pay. If the debt collector’s client doesn’t want to take legal action, you’ll never be forced to pay or have to face bailiffs. 

So, should you pay Clear Castle Limited?

You should consider paying Clear Castle if you know about the debt they’re chasing and admit it’s yours to pay. However, there is a legal loophole you might be able to use to avoid paying. 

And there is another response that can buy you time or also prevent you from paying. This second response is also the best course of action if you believe Clear Castle Limited is chasing you by mistake.

We explain more below!

Before you pay – check this loophole!

There’s a legal loophole that can stop you from having to pay an older debt. When a debt is at least five or six years old depending on location, you might not have to pay. This is because these older debts can’t be subject to legal proceedings in order to stop courts from becoming backlogged with cases. 

Although the debt will still exist, you’ll never become legally obligated to pay. You can then ask Clear Castle Limited to stop chasing you for payment and even ask the company to wipe your debt.

Feeling like Chandler?

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Is all this information starting to feel overwhelming? Don’t panic! There’s plenty of help available. You can get started below.

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Ask Clear Castle Limited to prove the debt

Okay, so your debt can still be taken to court. What else can you do?

Well, you can ask Clear Castle Limited to prove you owe the debt. This requires them to send you a copy of the agreement you entered into which you have supposedly defaulted on. 

Asking for proof is a good idea when:

  1. You think they’re chasing you by mistake
  2. You want to buy more time
  3. You hope they won’t send the proof (you’re not obligated to pay until they do!)

Keep a copy of your own prove-the-debt letter. This can be given to a judge in the event that Clear Castle Limited hasn’t proven your debt but you’ve been taken to court. It may even stop a court order from being issued against you. 

Debt proved – time to pay the debt?

If you asked for proof and Clear Castle Limited sent it and you agree with it, there’s nothing left to do but pay off the debt. People who cannot afford the full amount should speak with Clear Castle to discuss a personalised repayment plan.

Alternatively, speak with a debt charity to uncover different debt solutions and options. 

Have you read our debt info page?

The new MoneyNerd debt info page is packed with useful info for all types of debtors. Why not give it a read for free now to learn more rights and ways to fight back against Clear Castle?

Are you struggling with debt?

Affordable repayments

Reduce pressure from people you owe

Stop interest and charges from soaring

Get started


Are you struggling with debt?
Are you struggling with debt?
  • Affordable repayments
  • Reduce pressure from people you owe money to
  • Stop interest and charges from soaring