Are you considering a loan with Ffrees? Or perhaps you already have one, and you’re looking for further information about the company. Either way, we’ve compiled the most important, in-depth information about Ffrees Loans for you in this loan guide.
About – Who are Ffrees Loans?
Ffrees is an online banking current account. The banking services are provided by CONTIS Financial Services Limited. They are a UK based private limited company located in the Skipton area and have been operating since 2007.
It’s important to see how other customers have rated their experience with Ffrees. Take a look at their up-to-date reviews here.
Information correct as of 14/06/21 (Trustpilot)
How to complain about Ffrees?
Should you need to make a complaint about Ffrees, then you can use the details below to either write to them or call them.
+44 0175669 3240
If Ffrees or Contis does not respond to your complaint then you should contact the Financial Ombudsman Service. They might be able to handle your complaint.
Information correct as of 01/04/21 (FCA)
Are Ffrees Credible?
Yes. Any money paid into a Ffrees account is held in trust by Contis Financial Services Ltd in a UK account of a UK authorised bank. Contis itself is authorised by the Financial Conduct Authority to provide this intermediator service.
Loan interest and charges – the government caps
The Financial Conduct Authority has put price caps in place, with the purpose of trying to protect borrowers from being given excessive charges. These price caps include:
- 0.8% daily cost cap on the sum borrowed – this also includes any interest and all fees charged.
- default fees cap of £15 – interest may still be charged after a default, but it cannot be more than the original rate of 0.8% per day.
- Complete cost cap of 100% – this rule means that you should not be charged over 100% of the money borrowed.
The limits apply to credit agreements which have an interest rate of 100% or more each year and that will either be fully or almost repaid within a year.
There are also other regulations which were brought into force in May 2017. According to these, lenders must provide details of their products on a price comparison website, which should be authorised by the FCA. Borrowers must also be given a summary of the total cost of the borrowing.
The Continuous Payment Authority and the new rules
The Continuous Payment Authority (CPA) is used by most lenders as a way for you to pay them back. With a CPA, the company will have the right to take money from your account.
This was the case, but new regulations around CPA have been brought in, and this has greatly changed what lenders can and can’t do. According to these new rules, if the CPA fails twice, they can’t make any further requests to take the money from your account.
Another important rule change regarding the CPA is that they can’t take partial payments. If you don’t have enough funds to pay the full amount, they must not take any payment at all. You can reach an agreement with the lender, whereby, you allow them to take partial payments, but this must be in place, otherwise, they are breaching the guidelines. If you have not given them permission and they do this, you can seek advice.
After researching Companies House and their website, we found the following information about Contis Financial Services Limited, which provides the banking services for Ffrees.
Date of incorporation: 6 February 2007
Company status: Active
Company number: 06085862
Company type: Private limited Company
Address: Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL
Phone number: +44 0175669 3240
Information correct as of 01/04/21 (Companies House)
The Financial Conduct Authority (FCA) is the conduct regulator for financial services firms and financial markets in the UK. Contis Financial Services Limited is regulated by the FCA.
FCA regulated: Yes
FCA status: Authorised Electronic Money Institution
FCA reference number: 900025
Place of business:
Information correct as of 01/04/21 (FCA)
Data protection registration:
Data protection registration means that this company is registered with ICO, the UK’s independent authority set up to uphold information rights in the public interest. The privacy of your data will be protected.
Registration No: Z3107778
Data controller: CONTIS FINANCIAL SERVICES LTD
Information correct as of 01/04/21 (ICO register)
Can you get debt help
Thankfully, no matter how bad your circumstances may be, there are various organisations that can provide you with free independent advice on debt. These include: