High Court Enforcement Group Ltd often contact a large amount of customers on a daily basis to discuss outstanding money they owe.

It is not particularly enjoyable to receive a letter asking you to pay debt. Debt problems are widespread and much of the population are dealing with debt issues.

Many are really finding it difficult to manage their finances, and day to day life can be a real struggle. You may have failed to pay debts or fines, and as a consequence, you could be on the receiving end of correspondence from companies like High Court Enforcement Group Ltd bailiffs.

It can be extremely upsetting to be contacted by bailiffs, but one way or the other, you should sort out your situation. As long as you take action, you will be able to deal with your debt problems, and stop the situation from worsening. We will give you more information on who High Court Enforcement Group Ltd are, how to handle any visits to your home, and what you can do to deal with your debt situation.

Who are High Court Enforcement Group Ltd?

High Court Enforcement Group Ltd is the largest independent, privately-owned enforcement group in England & Wales. They were formed in 2002 and are based in Colwyn Bay. They have 230 employees.

As well as providing a range of court enforcement services, the group also includes Excel Civil Enforcement which specialises in working with local authorities and other government departments, The National Eviction Team which specialises in evictions and The Sheriffs Office which offers debt collection and enforcement services.

In addition to providing enforcement services, High Court Enforcement Group Ltd also deliver training programmes. Their training has won a number of awards and their qualifications are accredited by Agored Cymru under Qualification Wales. High Court Enforcement Group Ltd is also accredited by the Chartered Institute of Legal Executives.

2 Marine Road, Colwyn Bay, Clwyd, LL29 8PH

Registration Number:

Incorporation Date:

License Granted:

Also Known As:
High Court Enforcement Group Ltd Limited
High Court Enforcement Group Ltd Ltd
High Court Enforcement Group Ltd Group
High Court Enforcement Group Ltd Bailiffs
High Court Enforcement Group Ltd Debt Collectors
High Court Enforcement Group Ltd Debt Collection
High Court Enforcement Group Ltd Agency

What is the Purpose of the Contact?

If you don’t know High Court Enforcement Group Ltd you may be questioning if they are even authorised to contact you about the debt. They are definitely a legitimate company, so you must not ignore any contact you receive from them; they are permitted to contact you. There are many reasons why they might be trying to reach out to you. These reasons include:

  • Debt you have failed to pay back to individuals or organisations.
  • Debt with HMRC, such as unpaid tax bills or tax overpayments
  • Payday loans or credit cards you have not paid
  • Defaults you have on court bills, such as fines

Although you may not recognise High Court Enforcement Group Ltd; the company you have the original debt with will have handed over your account to High Court Enforcement Group Ltd. They hand it over because they have either been unable to reach you or perhaps you have been unresponsive to their contact. This ultimately means your debt isn’t actually with them, but High Court Enforcement Group Ltd will be attempting to collect it on their behalf. Some of the typical debts include:

  • Gas or electricity companies such as Npower etc.
  • Mobile companies and broadband, including O2, Virgin Media and EE
  • Local council debts, such as council tax

High Court Enforcement Group Ltd will usually buy the debt in volumes, as this is more worthwhile, and may also enable them to get discounts on their bulk buys. They basically collect the money to make a good profit, so the more debt they can purchase, the better!

How Can You Stop High Court Enforcement Group Ltd From Reaching Out?

It is usually the case that agencies you speak to from High Court Enforcement Group Ltd will be extremely demanding. You could be inundated with calls, emails and even letters about an outstanding debt and although it may be tempting to ignore the contact, this won’t help your situation. If anything, it will only make your problems worse. The best thing you can do in this situation is to deal with your debt issues head on. No matter what your situation is, you can always find a way to deal with it, as long as you are open and honest about your situation.

Bailiffs like High Court Enforcement Group Ltd may also be used for the purpose of serving court documents or even to give summons and notices. If they decide that the best course of action is to visit your home, they will usually provide you with a minimum of 7 days’ notice of the initial visit. There are ways you can stop them from coming to your property or even getting in touch by dealing with your debt problems and explaining your financial situation.

These are some things that debt collectors need to adhere to

  • They must not sending letters that are too similar to court forms
  • They must not contact you at unsuitable hours, such as very early morning or late at night
  • They are not allowed to contact you in ways that you have asked them not to, such as at work
  • They are not allowed to use jargon or technical wording that will confuse the debtor

If you would like to contact High Court Enforcement Group Ltd, you will find contact information on their website or the correspondence they have sent out to you. If you get in touch with them, you will be able to resolve the situation as quickly and effectively as possible, without any other costs being added or visits to your home.

If they are attempting to get you to repay a debt which isn’t yours, you will be able to request that they send you proof of the debt. The Financial Conduct Authority’s guidelines have more information on this (see section 7).

Do High Court Enforcement Group Ltd Have Powers Over You?

As High Court Enforcement Group Ltd are a bailiff, they will have a range of legal powers relating to your debt and collecting this. You also have rights though, so they cannot just treat you in any manner they wish to recover the debt.

Bailiffs are able to visit your home to try and get the money back to pay the debt, if possible. They may be able to access your home and take away some of your belongings, in order to cost the value of the debt.

If you do not give them access to your home to do this, they may end up removing your car if it is sitting outside, and unfortunately, they have the legal right to do this.

If you have a visit from someone from the High Court Enforcement Group Ltd and you say you will not be able to pay them, they may end up taking some of your luxury items away, which would include your TV, games consoles etc.

If the debt is more serious, for instance,you have failed to pay criminal fines, stamp duty or your income tax bill, bailiffs will be able to force their way into your home, but this would usually be a last resort. In normal circumstances outwith this, there are some things that bailiffs cannot do.

  • They can’t force their way past you to gain entry
  • They must not enter if there are children under 16 at home or those who are vulnerable
  • They have no right to enter your home after the hours 9pm or before 6am
  • They can’t enter through the windows or any other way which is not the door

What Are Your Options if a High Court Enforcement Group Ltd Turns Up?

Unless they are dealing with an extreme situation, you will not need to allow bailiffs to enter your property. They are likely to say that they have the right to and they may try to persuade you that they can enter your property. However, they may only force entry to your home if you have failed to pay your magistrates court fines or you have tax debts outstanding and they have the paperwork which proves they are permitted to enter. In some cases, they may get a locksmith in place to gain entry, but they are not permitted to break the door down.

If you do have someone at your door from High Court Enforcement Group Ltd (or any other bailiffs), you should ask them to provide identification. These are some suitable types of identification:

  • Proof of your own personal details, such as an ID card, badge, or certificate
  • Proof that you represent the company (in this case, High Court Enforcement Group Ltd)
  • Proof of the money owed, together with a full breakdown
  • Proof that they are able to force entry, such as a warrant or writ

You should ask them to pass the documents via the letterbox to give you a chance to have a closer look. The key details you should focus on are the date (ensuring they are still in date) and all the information is correct, such as the name and address.

If they cannot prove that they are permitted to get entry into your property you can ask them to leave and you will be able to contact the High Court Enforcement Group Ltd head office and arrange payment with them. If the debt is not in your name, you can request that they leave and advise them that you will contact their head office.

High Court Enforcement Group Ltd will not give up trying to get the debt, they will keep trying to get it from you. Therefore, if you don’t pay, they will continue to try and get it from you.

Is There Anything You Can Do If High Court Enforcement Group Ltd Remove Your Belongings?

If you gave permission for a High Court Enforcement Group Ltd bailiff to go into your home, they may end up taking some of your possessions to sell, as this will cover the debt. The only way to deal with this is to do it as quickly as possible.

The most straightforward way to recover your goods quickly is to clear the debt completely or make sure the debt is settled before they have the chance to sell them on. Other options available to you are to enter into a repayment plan with your creditors, or alternatively, you could buy the goods back.

If the High Court Enforcement Group Ltd enforcement agent has failed to adhere to the relevant legal procedure, you may also be able to get your goods back. You should contact Citizens Advice to find out how you can do this.

How To Handle Contact You Receive from High Court Enforcement Group Ltd

If you have received any contact from High Court Enforcement Group Ltd these are some of the things to do, and not to do!

Speak to them

It is vital that you do not just ignore the calls or letters you receive from High Court Enforcement Group Ltd. Ignoring the debt won’t make ti go away, in fact, it could make it worse and they will probably not stop contacting you anyway. It is important to remember that enforcement agents like High Court Enforcement Group Ltd will often add on an additional fee for handling your debt. These charges may include:

  • Compliance – £75. You may be charged a compliance fee, if they have had to send you an enforcement notice with a request for payment.
  • Enforcement – £235 (or 7.5% over £1500). A fee they charge for having to visit your home or your business premises to recover the debt
  • Sale of goods – £110 (or 7.5% over £1500). This is charged if they need to go as far as selling your possessions.

Even if you do not believe this is your debt, or if you think you have already paid it, you should speak to them before they need to send someone to your home. The first thing to do is to check that this is your debt, and then you can determine what action to take.

Do you owe this debt?

If you have received any correspondence which states that you have this debt, the first thing you should do is clarify whether it is correct. The debt could have been sent to you when its not actually you who owes, it must someone who has the same name, or who alternatively, it could be someone who lived at your address before you moved in. You may have already paid off the debt, and the letter you have received is out of date.

If you have not made any payment to the account in six years or you have not even spoken to the creditor, you may not have any liability for the debt. Additionally, if you were put under pressure to sign the agreement or the creditor did not undertake an affordability test with you, which determined your ability to pay the loan back, you may not be liable to pay the debt.

Clear your debt

If you discover that this is your debt and the amount is correct and it is within the six year time period, and High Court Enforcement Group Ltd are able to provide evidence, you will need to pay it back. If you are able to afford it, the most appropriate option is to pay the money you owe. Paying it will get them off your back, so you can continue with your life, without the burden of being chased.

If you are able to afford to pay the full amount, don’t worry, as you will usually be able to pay it back using a suitable payment plan. You should speak to the High Court Enforcement Group Ltd and talk to them about your financial situation. They may be willing to let you pay it in installments.

How to Get Help to Deal With High Court Enforcement Group Ltd

If you are being contacted by High Court Enforcement Group Ltd and you don’t really know what you are supposed to do next, there are some actions you can take. You must always speak to them and let them know what your financial situation is, and what you’d like to do to clear the debt. If this is your debt, you should definitely make every attempt to pay it, if possible. If you are not able to pay, these are some of the actions you can take.

Individual Voluntary Arrangement (IVA)

There are ways to write off your debt, if you enter into an IVA. In England, Wales and Northern Ireland, an IVA will enable you to consolidate the debts into one payment. You can then make one affordable monthly payment to entire debt, and perhaps even at a lower rate. The outstanding debt will be completely written off, after around five years.

Debt management

In addition to the IVA, there are other forms of debt management, which will be based on your individual circumstances. These include debt management plans, consolidation loans, and the more severe option of bankruptcy. You should carefully explore your options here, and find the right option to suit you. You may wish to speak to professional organisations to find the most relevant option to suit you.

Citizens Advice

If you are unsure how to deal with High Court Enforcement Group Ltd or you are not quite sure what the correspondence means, you can speak to the Citizens Advice. They will give you information on how to deal with them, and prepare for a bailiff visit. They can also check any documentation you have been given.

Formal complaints

If you have a quick read through the Trustpilot reviews of High Court Enforcement Group Ltd, you’ll notice that the reading is fairly bleak. The words and phrases which you’ll find commonly used include ‘bullies,’ ‘threatening,’ and even ‘mistreated,’ are all fairly common. If you believe that High Court Enforcement Group Ltd have not treated you fairly, you will have the right to make a formal complaint against them.

If you want to complain to the bailiff company you can use our free letter template which outlines exactly what you should say.

If High Court Enforcement Group Ltd do not reply to this or you are unhappy with the response, you may contact the Financial Ombudsman Service, who will deal with the situation on your behalf.

High Court Enforcement Group Ltd – What you need to know

It’s not enjoyable dealing with enforcement agents such as High Court Enforcement Group Ltd. If you know the legal rights you have, as well as the rules they need to adhere to, you will be able to deal with them in a more effective way. It is important that you respond to the correspondence you receive from companies like High Court Enforcement Group Ltd. The worst thing you can do is ignore them. Even if the debt doesn’t belong to you, and they have made a mistake, you should clear this up. If you receive a visit from High Court Enforcement Group Ltd, you do not have any obligation to allow them to access your home. If they have a writ or warrant, you may be required to give them access. If in doubt though, yuou should contact head office.


What are my rights if a bailiff comes?

Bailiffs will only have the right to come to your property during regular hours. They cannot attempt to access your property between 6am and 9pm, as these are unsociable hours. They must also give you 7 days’ notice of their plans to visit. They cannot use force to enter.

Is there a set number of times a bailiff is able to visit?

The bailiff can visit your property as many times as they wish. The limits exist on the times they can visit, i.e. unsociable hours.

What will happens if I fail to let bailiffs in?

If you refuse entry to the bailiffs, they may return at some point with a locksmith. They could even do this when you’re not home.

Can a bailiff break your door down?

Bailiffs do not have the right to break your door down. If they need to access your property, they should use a locksmith. Bailiffs must only enter your property through your door.

Can bailiffs remove my car if I need it for work?

Bailiffs may take your car, even if you need to use it for work. Even if you try and hide it elsewhere, they will probably track it down! They can’t remove it if on private property that isn’t yours.


Schedule 12, Tribunals, Courts and Enforcements Act, 2007

Part 1, Regulation 10, Certification of enforcement agents, 2014.

Gov.uk, CPR – Rules and Directions, 2018.

About the author

Scott Nelson

Scott Nelson is a financial services expert, with over 10 years’ experience in the industry, including 6 years in FCA regulated companies. Read more