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Key Parking Solutions – Should I Pay or Appeal? 2022 Laws

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Shocked to receive a Parking Charge Notice from Key Parking Solutions? You won’t be the last. This company is known to chase motorists for payment, but what can you do about it? Uncover what you really need to know here. 

Do You Have to Pay?

In many circumstances, parking tickets are not enforceable.

It’s a bit sneaky, but last time I had a parking fine, I paid £5 for a trial to chat with an online solicitor.

Not only did I save £50 on solicitor fees, I also won my case and didn’t have to pay my £271 fine.

You can try it out now, just remember to cancel the trial once you’ve got your answer.

What is Key Parking Solutions?

Key Parking Solutions is a car park management business which specialises in transforming private land into a car park on behalf of the client

They offer a range of services to help operate the car park, including security and payment solutions. The company then identifies car parking abuse within the car park (e.g. not paying) and issues offending drivers a Key Parking Solutions parking fine. 

The business is entirely legal and is a member of the British Parking Association (BPA). 

What is a Key Parking Solutions parking fine?

The parking fines issued by Key Parking Solutions are called a Parking Charged Notice (PCN). They can be issued for a number of reasons, including:

  • Not paying for parking
  • Overstaying paid-for parking (10+ minutes only)
  • Not parking in a correct parking bay
  • Not registering a vehicle in a free car park

Parking contraventions are usually identified on cameras within the car park, which are operated by Key Parking Solutions. They can then use the vehicle registration number to ask the DVLA for the vehicle owner’s address. This is allowed due to their membership with the BPA. 

How much does a Parking Charge Notice cost?

Parking Charge Notices typically cost £100 but are reduced by 40% if payment is made within 14 days. The maximum a Parking Charge Notice can cost will be reduced in 2023 to £50 for the majority of private parking breaches. 

Key Parking Solutions reviews

Like many car park management companies that issue parking tickets, Key Parking Solutions has received negative comments online.

Here is a taster of what people are saying about them:

“What a terrible company. They persist to claim £100’s for a charge ‘no ticket’ when I have proved I have a parking ticket. Now they try to apply bully tactics by enlisting debt collectors & [a] solicitor. Zero score for ethics I am afraid.”

  • Stephen Eccleston (Google review)

Does the vehicle owner have to pay?

Under the law, the car park operator must issue a private parking fine to the person who was driving the vehicle and committed the alleged car park breach. However, sometimes this isn’t possible because the contravention is caught on camera and the company cannot find out who the driver is. 

As a result, the car park operator is legally allowed to send the parking ticket to the registered vehicle owner as per records held by the DVLA. They can use the vehicle registration plate to ask the DVLA for the address of the registered keeper.

The vehicle keeper isn’t liable to pay the parking fine. They should be provided with an opportunity to inform the company who was driving at the time. If they don’t provide their details, even if they say it wasn’t them, the company can ask the driver to pay. 

Do you have to pay Key Parking Solutions anyway?

But does anyone really have to pay a Parking Charge Notice? The answer is maybe not.

Private parking fines can only be enforced by a court order, which requires the car park management business to take the unwilling payer to court. 

The reason for this is that Parking Charge Notices do not qualify as real fines. They’re seen as invoices from the business. And to enforce payment of an invoice, the company must take the other party to court. 

That stirs up another question…

Will Key Parking Solutions take legal action?

If you can only be made to pay by a judge, will you ever be sat in front of a judge due to Key Parking Solutions? The answer is you might be. The earlier review suggests that Key Parking Solutions do outsource the collection process to debt collection businesses and maybe even solicitors.

Side note, a debt collection agency isn’t the same as a bailiff. They cannot come to your home and take your possessions. But real bailiffs could get involved if you lose in court, and they add expensive fees to your debt.

So in a nutshell, you might not get taken to court and never need to pay. But assuming this is somewhat of a risk. You just don’t know for sure what will happen.

How you can appeal a Key Parking Solutions PCN

Appeals can be lodged to Key Parking Solutions on their website here. You need to have your PCN reference number to hand to locate your PCN and submit the appeal. 

The best appeals have three things. The first is they’re honest and not fabricated. The second is they have a good reason against the ticket. And thirdly, they provide ​​the company with evidence to support claims when needed. 

What is the best PCN appeal excuse?

There isn’t a single best excuse for a PCN appeal, but some of the best are:

  1. You broke down
  2. You had a medical emergency
  3. Payment machines were out of service
  4. You overstayed by fewer than ten minutes
  5. Signs were damaged or unclear

Key Parking Solutions appeal rejected!

Approved appeals and appeals not responded to within 56 days mean you won’t have to pay. If the appeal is denied by Key Parking Solutions, you can either escalate the appeal further or pay.

As a BPA member, escalated appeals must be sent to POPLA. This is a free and independent appeals service, which will make the final decision on the matter. 

Do You Have to Pay?

In many circumstances parking tickets are not enforceable.

It’s a bit sneaky, but last time I had a parking fine, I paid £5 for a trial to chat to an online solicitor.

Not only did I save £50 on solicitor fees, I also won my case and didn’t have to pay my £271 fine.

You can try it out now, just remember to cancel the trial once you’ve got your answer.

GET STARTED

Should you appeal or pay the parking ticket?

Only you can answer this question. There isn’t a right or wrong answer, just an answer you feel most comfortable with based on your appeal strength and evidence. However, if you do decide to pay, we encourage you to pay within 14 days to get the discounted rate.

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