You Might Not Have to Pay Mr Lender Loans!
Are you being harassed by Mr Lender Loans UK about your loan? Do you have loans you are unable to repay? Are you receiving dreadful threats such as being taken to court? Do you consider that the loan is unaffordable and you shouldn’t have been lent the money? If you are having these or other agonising problems with Mr Lender Loans UK then this article is the perfect place to find help so that you might not have to pay back a penny.
It’s not your fault. Complaints to the Financial Ombudsman have risen this year from 830 to 2,006, so it’s safe to say that you’re not alone.
Deal with your debt today and feel better tomorrow.
Who Are Mr Lender Loans UK
Mr Lender are one of the older lending brands. Owned by PDL Finance Limited. They claim to “have the customer at the heart of everything that they do”. Judging by their reviews, this seems to be believable!
What does Mr Lender Loans UK Do?
Mr Lender offers loans of up to £1000. If you were to take out a loan with them you would have to pay it back within 3 to 6 months – depending on what you agreed with them when you sign up for the loan.
Are Mr Lender Legit?
Mr Lender is a brand name owned by PDL Finance. PDL Finance are a registered UK company and are authorised and regulated by the FCA (Financial Conduct Authority). It’s safe to say that Mr Lender is a legit business.
Are Mr Lender Safe?
The FCA tend to be strict on what lending companies can and can’t do, so Mr Lender is going to be safe from a legal perspective. You should ask yourself if the loan rates that they are offering eg. 1,256% APR are a safe decision. I would argue not. If you take this loan out you could potentially put yourself in real financial trouble.
Are Mr Lender Good?
Mr Lender has one of the best review profiles we’ve seen. If you HAVE to take a loan at this interest rate and you can’t find another deal, Mr Lender seems like the one to go for.
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Mr Lender has been awarded an unusually high 4/5 stars. 4 stars for the great customer service reviews and good policies around freezing interest when making repayments becomes a problem. Minus a star because they are lending out at a very high loan rate and ethically I can’t reward a lender 5 stars when they’re lending at this rate.
What the government is doing to curb these loan sharks
It isn’t surprising that so many people get into debt problems with these organisations. The situation today is much better than it was a few years ago. Before new regulations came into force, the loan business was spiralling out of control, as were many people’s debts. At one time the loan market was over £2 billion, fuelled by irresponsible lending and astronomically high interest rates.
Figures released by the Bank of England show that household debt is at record levels, with credit card debt increasing at its fastest rate in more than a decade.
Unfair practices identified by the Financial Conduct Authority resulted in huge fines being imposed on many top players. These include Wonga, fined £220 million; and others like The Money Shop being collectively fined £15.4 million; plus a £1.7 million fine for Quickquid. Where money had been lent to people that should never have received a loan because of their “limited criteria” the customers received a refund. The medicine worked. Over the three years following regulation the number of loans issued fell from 10 million to 1.8 million and the number of lenders fell from 240 to 60.
It’s now the law that people will never have to pay back more than double what they originally borrowed.
Are you due a refund? Read through the next section in which we look at these new rules in some detail. If Likely Loans UK is in breach YOU MAY BE DUE A REFUND EVEN IF YOU HAVE PAID OFF THE LOAN.
Read what to do if you can’t pay back your debt.
Government cap on loan interest and other charges
The Financial Conduct Authority has introduced a price cap to protect borrowers from excessive charges. These include:
- A cost cap of 0.8% per day on the amount borrowed – this includes both interest and all fees charged.
- A cap on default fees of £15 – after a default interest can still be charged, but it mustn’t exceed the original rate of 0.8% per day.
- A complete cost cap of 100% – you should never be asked to repay more than 100% of the money borrowed.
These limits apply to all credit agreements that have an interest rate of 100% or more a year and that are due to be fully or substantially repaid within a year.
Additional regulations came into force in May 2017. They now must provide details of their products on a price comparison website authorised by the FCA and borrowers must be provided with a summary of the cost of borrowing.
If Mr Lender Loans UK is in breach of these regulations and is attempting to charge you more than they should, your credit agreement with them is unenforceable and they will not be able to make you repay the loan.
What does the process look like?
The Mr Lender application flow actually looks a bit old fashioned when compared to some of the new players in the market. First you land on their homepage and select how much you would like to borrow and how long for. You can have a play around with the sliders and it will tell you when our repayment dates will be, the repayment amounts and below that, total repayable (this is the important bit!).
For example, if you borrowed £200 over 6 months, you would have to pay back £380!
When you click apply now, you have to complete loads of information to proceed to the next step. I would expect that this is all the information they would need to make a decision AND pay out your money. Note that some other providers will collect the bare minimum, give you a decision and then ask for more information further down the line before paying out.
Do loan companies make it too easy to borrow money?
It is so easy to borrow money through lenders. The web is crowded with companies that are happy to advance you cash within a few minutes; to approve you for a loan of up to £1,500 in just seconds; to advance you money instantly without any credit checks. Many offer loans to people who have a “Very Bad Credit” history or who are already having difficulty repaying loans.
Figures released by the Bank of England show that household debt is at record levels, with credit card debt increasing at its fastest rate in more than a decade.
Mr Lender Loan Reviews
Online reviews can give you a good feel for the company, but remember to always be sceptical. Other companies have been known to fake the reviews or only encourage happy customers to leave feedback.
“Excellent customer service provision, particularly from Duriye who handled the final part of my application with care, kindness and professionalism. It was a pleasure to iron out the details with her.
Duriye also kindly provided advice on how to best manage my repayments, which I thought was extremely helpful.
The whole process was quick and stress free so I would recommend this company to anyone.
Thanks Mr Lender!
From a satisfied customer….Phil”
“I would firstly start by encouraging you not to use a loan company. From my experience they are all the same, sharks who take advantages of people on their last keg who are desperate and unfortunately fall into the trap of a high interest loan.
I have been at the mercy of companies like this for the last 2 years and I am now working endlessly to free myself from their trap.
I found Mr Lender to be the biggest wolfs among them all. They have so many fine print terms and condition it is impossible to keep up. When I ever I take one of these nasty loans I try to pay it off as soon as possible. I took a loan of 200, paid back 150 in less than a month. The following month I had a finale capital balance of 82.33, as things have been a bit challenging with the passing with my father and me loosing my job. I asked for a partial payment for one month while I try to get my life together, I was refused but offered a payment plan where they would have voided the 150 payment I made to them a couple week earlier and set up on a payment plan for the full balance of £420. I was furious with this shark like approach. The customer rep I spoke too was so rude and had no regard or human decency for my situation. I don’t blame she was just doing her job. I flat out refused that offer and found the money via an extra job.
A couple days before money was due out today I called with the view to making a capital payment towards the rest of the loan by £60. I was than told I can only make a capital payment of 30 as the remaining balance on the account isn’t of sufficient value for them to be charging daily interest. This response shocked me, they refused a bigger capital payment so they can have a greater value left on the account to charge capital, it seems like dirty business move. I refusing to be kept in this vile spiral of interest paid off the loan in full. I find this company dealing to be disgusting, and I find their customer reps to be very rude. It is my fault, I went to them to burrow money, but I would advice against anyone being stuck in their clutches. Avoid loan companies, get proper help. Don’t burrow money from these people, they are sharks.
I am happy I am no longer customer, and I will never be a customer again, so hopefully my story and my review will help someone avoid a life of debit and regret.”
Mr Lender Loan Contact Details
Registration number: 06738633
Sterling House, Suite 105W, Langston Road, Loughton, Essex
Reference No: 673310
Trading names: Mr Lender, PDL Finance Limited
Place of business: 6th Floor, 25 Farringdon Street, London, EC4A 4AB
Data protection registration
Registration No: Z1575177
Data controller: PDL FINANCE LIMITED
Address: 6th Floor, 25 Farringdon Street, London, EC4A 4AB
What Counts as Harassment by Lenders such as Mr Lender Loans?
The Financial Ombudsman Service and the Financial Conduct Authority (FCA) are both authoritative bodies that you can complain to about Mr Lender Loans if you feel you’ve been treated unfairly by them.
That being said, oftentimes, a lot of people don’t realize when they’re being treated unfairly. It’s very important for you to know what your rights are so that you can take action any time you sense that you’re being taken advantage of.
Some actions that could happen to you by lenders that can count as harassment include:
- Calling you several times in a single day or at irregular times of the day (hours other than between 9 am – 5 pm). Calling you on weekends is also not allowed.
- Contacting you on social media websites such as Facebook, Instagram, Twitter, etc.
- Pressurising you to take out more credit or to sell your home in order to repay your debt
- Hiring multiple debt collectors to pursue you for your debt repayment
- Not informing you if they’ve hired a debt collection agency to collect your repayment
- Sending you letters that are made to look official when they’re actually not. An example of this would be to send you letters that look like court orders
- Pressuring you to pay the entire loan off all at once or in larger instalments which you can’t afford
- Verbally or physically threatening you
- Attempting to embarrass you using your loan in public
- Spilling information about your debt or finances to people close to you such as friends, family members or colleagues
- Threatening you with legal action when it can’t be taken
- Implying that legal action has already been taken against you when it has not
- Implying that you not paying your debt is a criminal offence when it isn’t
How to complain about Mr Lender Loans UK
The Financial Ombudsman Service (FOS) received 10,529 new complaints about these credit products in the 2016-17 financial year.
If you believe that Mr Lender Loans UK is in breach of the regulations and is treating you in any way unfairly, you have the right to complain formally, and if your dispute remains unresolved or is not dealt with within eight weeks, you can to escalate your complaint to the Financial Ombudsman.
You should collect together all the evidence you have including details of any phone calls. Write to Mr Lender Loans UK heading your letter with the word Complaint. The more detail you can provide, the better. You should also say how you would like the matter to be resolved.
If Mr Lender Loans UK fails to provide you with a satisfactory conclusion, you can take your complaint to the financial ombudsman. The best way of doing to is to contact them by phone on 0800 023 4567 or 0300 123 9123
If Mr Lender Loans UK has treated you unfairly, you may be entitled to a refund even if you have paid off the loan within the last six years. If so, you can expect to be refunded all the interest you have paid on the loan along with any additional charges. You should also receive 8% interest on these payments.
If your loan is considered to have been unaffordable you can insist that it is removed from your credit record and that the outstanding balance is cancelled.
The first step is to write to your lender stating your case and asking for compensation.
If you do not receive satisfaction within 8 weeks you can follow it up through the Financial Ombudsman by phone on 0800 023 4567 or 0300 123 9123.
New rules regarding Continuous Payment Authority
Most loan companies will want you to repay the debt using a Continuous Payment Authority (CPA). This provides the company with permission to take any sum they wish from your bank at any time they want. They are supposed to inform you prior to debiting your bank account, but many of them fail to carry out this crucial step. The result is you don’t know the money has left your account until you see your next bank statement.
If you are struggling with important payments such as your rent, mortgage or utility bill, and the money is taken by Mr Lender Loans UK ahead of these bills, you could end up in serious trouble even putting your house at risk.
New regulations mean that if the CPA fails to be paid on two occasions, no further requests to your bank account are allowed.
There are also rules governing the amount of money they can take using a CPA. No longer are they allowed to take partial payments. If you don’t have enough money in your account to cover the full amount of the payment due, they can’t take anything. Only if you agree that they can take a partial payment, they are allowed to do so, but you must give your permission in advance for them to do so.
When they do make more than two requests or they take a partial payment without your explicit permission they are in breach of regulations. You can report them to the financial ombudsman on 0800 023 4567 or 0300 123 9123.
Is Mr Lender Loans UK Authorised?
There is no doubt that many so-called loan companies are doing business when not authorised to do so. Only authorised businesses are permitted by law to make certain credit agreements. If they are not authorised, then they cannot enforce repayments. You can simply stop paying them and they can do nothing about it.
To check whether Mr Lender Loans UK is authorised, just enter the name of the company on this Interim Permission Consumer Credit Register search page. You can also search the financial services register here. If they do not have a valid up to date entry on at least one of these registers, simply stop paying them. They have no power to enforce the debt.
Other indicators that Mr Lender Loans UK might be operating illegally include a lack of information on the company website, information on the website that is out of date or different from the information that appears on the two directories, and non-disclosure of true APR.
What to do if you simply can’t afford to repay the loan?
If Mr Lender Loans UK has operated legitimately but you simply can’t afford to repay the loan, there are some steps you can take to protect yourself.
If you are paying them by CPA, standing order or direct debit, you should contact your bank and cancel these. Mr Lender Loans UK will no longer be able to collect payments automatically and you will retain control of your bank account. Your bank may advise you to inform Mr Lender Loans UK that you have done this, but you are under no legal obligation to do so; they will be unable to collect any money from you until you give them explicit permission to do so.
Of course, you will still owe them money so you must deal with that directly; while you might be tempted to do so, don’t hide your head in the sand. Your first approach should be to contact Mr Lender Loans UK and talk to them about your problems. They are obliged to treat you fairly, so you should be able to come to an agreement to reschedule your repayments.
By law, lenders must:
- Indicate where you can obtain free independent debt advice
- Hold off debt recovery for a reasonable period while you develop a repayment plan possibly using a debt advisor
- Giving you reasonable time to repay possibly freezing interest and additional charges.
Don’t roll over your loan
Mr Lender Loans UK might suggest that you roll over the loan, but doing so is almost certainly a bad idea. You will be charged even more interest and additional charges leaving you in even deeper debt. By law loans can be rolled over no more than twice.
Were you looking for Mr Lender Loans Login Page?
Lot’s of people land on this page looking for the Mr Lender Loans Login page, if you’ve done the same, I’m glad I’ve caught you!
Getting debt help
Are you being harassed by Mr Lender Loans UK about your loan? Do you have loans you are unable to repay? Are you receiving threats such as being taken to court? Do you consider that the loan is unaffordable and you shouldn’t have been lent the money? If you are having these or other problems with Mr Lender Loans UK then this article is designed to help you. You might be able to cancel your loan and even obtain a refund.
There are several organisations that provide free independent advice on debt:
Are loan companies all sharks?
There is little doubt that loan companies receive a bad press. It can be argued that they also provide a valuable service by offering a credit line to people who would be unable to obtain credit from a bank or credit card. It is only when these companies place profits ahead of everything else and exploit their customers that they do real harm. While some sharks remain, the new regulations have made it much safer to use these companies. However, many people still get into debt problems.
If Mr Lender Loans UK are in breach of the regulations, then you are entitled not to pay them as the debt is unenforceable. If you simply can’t afford to pay, then contact one of the organisations we have listed above, they will provide the help and guidance you require.
If you can’t pay back your loan do check out my other article here.