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NatWest Debt Collection Agency – Must you pay in 2024?

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Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
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Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 8th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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Natwest Debt Collection Agency

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Have you received a letter from NatWest Debt Collection Agency? Are you unsure about where this debt came from or if you should pay it? You might be wondering if this is a real company and if you can afford the amount they’re asking for.

We are here to help with all these questions. Each month, over 170,000 people visit our website seeking help on debt issues.

In this article, we’ll cover:

  •  Who NatWest Debt Collection Agency are and what they want.
  •  How to prove if the debt is yours.
  •  Steps to take if you can’t afford to pay.
  •  How to legally write off some of your NatWest debt.
  •  What to do next and how to find other debt collectors.

Research shows that 64% of UK adults find interactions with current debt collectors stressful1. Our team understands what you’re going through.

But don’t worry: we’ll walk you through your options to help you deal with NatWest Debt Collection Agency.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

What do they want?

NatWest Debt Collection Agency is the debt collection agency of NatWest bank, one of the ‘Big Four’ clearing banks in the UK. With so many people using their banking services, it’s a likelihood that some people may not be able to keep up to date with their payments. 

If you use NatWest as your primary bank, and you have potentially missed payments on a loan, a mortgage or a credit card, or you have exceeded the agreed overdraft facility, NatWest Debt Collection Agency will send you a letter. 

If you haven’t managed to keep up with your payments, it’s nothing to get too upset about. In our busy day to day lives, it’s very common to accidentally let debts and sums of money you owe fall through the cracks.

Typical Debt Collection Process

As mentioned above, NatWest Debt Collection Agency will call or send a letter to request payment. This is part of the first stage of the debt collection process.

Here’s a table that will help you understand the key stages involved in the debt collector timeline. For more information, be sure to check out our specialized guide.

Stage Actions What you should do:
Missing one or two small payments Calls and letters from the debt collector asking for payment. They may enquire about reasons for missing payments. Contact the debt collector and offer to pay what you can. If you are struggling to pay the debt, get in touch with us to explore your options.
Missing large or multiple payments Their contact will become more frequent, urgent, and threatening. Contact the debt collection agency and offer to pay what you can. You may also make a complaint if you think the letters are a form of harassment.
Debt collector visit After a few months, if the debt is significant (£200+) you will receive notice of a debt collector visit. They have to notify you before arriving. Debt collectors cannot take anything from your home – they may only ask for payment. If a debt collector shows up at your home, ask them to show proof of the debt and their ID through a window. Do not open your door or let them in. You can arrange a payment plan with the debt collector, but make sure to get a receipt of this.
Court If you still do not pay your debts to the original lender/debt collector agency, they will take you to court and either attempt to:
– File a CCJ against you.
– File an attachment of earnings order.
– File a lawsuit against you.
You must show up to your court date. From here, you can either dispute the debt, or the judge will likely suggest a manageable repayment plan for you.

What to do next

If you’ve received a letter from NatWest Debt Collection Agency, it’s advised that you act as soon as you can.

I always recommend responding to debt collectors – even just to question the debt’s validity. Remember, you have the right to request proof of the debt. They have to prove it or they can’t charge you.

The longer you leave the letter, the bigger risk you put yourself at, with NatWest Debt Collection potentially moving to take more serious measures. 

These serious measures can include a visit from the bailiffs and taking you to court and could lead to bankruptcy. So be sure to get in touch with them as soon as you can, and get the process underway.

» TAKE ACTION NOW: Fill out the short debt form

Gather information

One of the first things to do after you receive any correspondence from a debt collection agency such as NatWest Debt Collection Agency is to cross-reference the amounts they state in their letter with previous correspondence you might have received. 

If the sums in the original letters don’t match up with the amount in the letter they sent, you will be able to use this against them. When this happens, the debt becomes void, and you won’t have to pay it.

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

Prove the debt

If you believe that the debt isn’t yours, or that it is incorrect in some way, you can send a ‘Prove the Debt’ letter to NatWest Debt Collection Agency. This is a demand for them to prove you owe them money, in writing. You can use a template (such as the ones found here) and post it to their registered office address.

Follow my ‘prove it’ guide with letter templates and get them to prove that you owe the money.

Take notes

Make sure you start noting down the times and the dates of the letters and phone calls that NatWest Debt Collection Agency make. If there is any confusion or misunderstanding further down the line, you will have a wealth of information to prove yourself with.

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

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Reviews shown are for The Debt Advice Service.

NatWest Debt Collection Agency Contact Information

Customer Support Number: 00 44 345 788 8444
Twitter: NatWest Help
Facebook: NatWest Facebook Page
Address: 250 Bishopsgate Spitalfields London EC2M 4AA
Website: https://www.natwestgroup.com/

FAQs

We answer some of the most frequently asked questions about how to deal with NatWest Debt Collection Agency, as well as answering some queries about debt collection agencies in general.

Should I pay them?
If you know that the debt is definitely yours, and you have the funds to pay them in full, you should pay them. As soon as you do this, NatWest Debt Collection Agency will stop sending you letters and calling your home.
What happens if I can’t pay them?
If you can’t pay them in full, you should get in touch with them as soon as possible to let them know. They will likely allow you to repay the debt in instalments, using a repayment scheme, so make sure you reach out to them.
Will they go away if I ignore them?
No. It is something of an urban myth that debt collection agencies will leave you alone if you ignore them. Debt collection agencies like NatWest Debt Collection Agency are notorious for being persistent, and so they will continue to send letters and phone your home. Some cases have reported that after a certain period of time, NatWest Debt Collection Agency outsource their debts to private debt collection agencies. So there is a likelihood that this will happen if you continue to ignore them.
Can I complain about them?
If you have reasonable grounds to believe that NatWest Debt Collection Agency has behaved in an unprofessional manner, you have every right to make a complaint about them. To do this, you should send an email to them. If they don’t respond to this direct complaint, you will be able to escalate the matter to the Financial Ombudsman Service.
Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

  1. Indebted Debt Collection Survey
The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.
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