It is possible that you are not satisfied with your Debt Management Program. If this is the case and you are having trouble understanding how to complain, this article could help you out. 

Read the guidelines provided carefully, it will help you understand how you could complain to them. I have included FAQs and everything you need to know.

Can Payplan help me with my debts?

PayPlan helps individuals with their unwanted debt problems. 

They could provide you with advice and guidance. Moreover, they could help you with budgeting and finance management. You could also be able to understand which debt solution is the best for you. 

Find your best debt solution

This 4 question debt calculator will tell you if you’re eligible.

What is the total amount of your debt?

What are the drawbacks of getting an IVA through PayPlan?

PayPlan could help you with your debt problems. However, there are a number of disadvantages you could face if you opt for an IVA (individual voluntary arrangement).

You will need your creditors approval if you decide on making any changes. 

Moreover, it will affect your credit score significantly. This is mainly because you will be paying less than your required amount.

It is possible that your debts could stay in your credit file for approximately 6 years. This could limit your ability to get loans in the future. Since your name will be entered in the Register of Insolvencies, which is a public register, your information will be accessible to everyone.

You could be obliged to follow a strict budget. This could cause some kind of issues in your daily life.

payplan complaints

Is PayPlan an IVA provider?

PayPlan is a debt help provider. They help individuals find solutions to their debt problems.

Different debt solutions, including an Individual Voluntary Arrangement (IVA), are possible to arrange through PayPlan.

How do I make a complaint against Payplan?

Making a complaint against PayPlan is not difficult. If you feel you are not satisfied by their service, you could write to:

PayPlan Client Relations Team
Kempton House
Dysart Road

What will happen after I make a complaint against Payplan?

Once you have written and sent the complaint, it will be received by the team of advisors. They will look into the matter and try and resolve it immediately. 

You will receive an acknowledgment of your complaint.

After that you will be contacted by a member of the Relations teams. You will be asked to answer a few simple questions. Once a complete investigation is carried out, your issue will be looked into at first priority. 

The company will keep you updated about the progress in the meantime. 

Once you receive the final response (which should be within 8 weeks of the initial complaint), you will have 6 months to work to refer to your complaint. You should refer your complaint to the Financial Ombudsman Service if you are not satisfied with the solution provided. 

How long does it take for PayPlan to review my complaint?

On average, your complaint will be reviewed within 2-3 days. The Relationships department will contact you and keep you up to date about the progress that is being made.

They will ask you a number of questions. The investigation should take a maximum amount of time of 8 weeks.

Once they have come up with the solution, they will inform you about it.

Frequently Asked Questions (FAQs)

How will I benefit from Payplan?

PayPlan could help with identifying your debt problems and providing with personalised debt solutions.

They could help you with budgeting and managing your finance. Moreover, you will be given free debt advice to help you understand your debt problems.

How can I contact PayPlan?

Contacting PayPlan is not that difficult. You could call them for their number for free. Moreover, you could contact them online, or even through email.

Is it possible to cancel my DMP?

A Debt Management Plan is not a legally binding agreement. This means you could be able to cancel it anytime you feel it is not working for you.

However, if you choose a Debt Management Solution or an Individual Voluntary Agreement (IVA), you might not be able to cancel it.

About the author

Scott Nelson

Scott Nelson is a financial services expert, with over 10 years’ experience in the industry, including 6 years in FCA regulated companies. Read more
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