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Payplan Complaints

It is possible that you are not satisfied with your Debt Management Program. If this is the case and you are having trouble understanding how to complain, this article could help you out. 

PayPlans are very common in the UK. However, if you are unhappy with your agreement, it might be the right time to inform them about your concerns. 

Read the guidelines provided carefully, it will help you understand how you could complain against them. I have included FAQs and everything you need to know.

Can Payplan help me with my debts?

PayPlan is an independent debt charity that helps individuals with their unwanted debt problems. 

It is a free online service that could provide you with advice and guidance. Moreover, they could help you with budgeting and finance management. You could also be able to understand which debt solution is the best for you. 

What are the drawbacks of getting an IVA through PayPlan?

PayPlan is a debt charity that could help you with your debt problems. However, there are a number of problems you could face.

In case you are applying for an IVA through PayPlan, you will need your creditors approval if you decide on making any changes. 

Moreover, it will affect your credit score significantly. This is mainly because you will be paying less than your required amount.

It is possible that your debts could stay in your credit file for approximately 6 years. This could limit your ability to get loans in the future. Since your name will be entered in the Register of Insolvencies, which is a public register, your information will be accessible to everyone.

You could be forced to follow a strict budget. This could cause some kind of issues in your daily life.

payplan complaints

Is PayPlan an IVA?

PayPlan is a debt help provider. They help individuals find solutions to their debt problems.

Different debt solutions including the Individual Voluntary Arrangement (IVA) are included in agreements made through PayPlan.

If you choose to start a Debt Management Plan, could be advised on a number of debt solutions based on your financial situation. 

How do I make a complaint against Payplan?

Making a complaint against PayPlan is not difficult. If you feel you are not satisfied by their service, you could write to:

  • PayPlan Client Relations Team
  • Kempton House
  • Dysart Road
  • Grantham
  • Lincolnshire

How long do I have to complain against my Insolvency Practitioner?

You are expected to complain within 3 years of when you first faced the problem. If you take too long, your complaint might not be taken into consideration.

However, it is crucial that you have proof against your Insolvency Practitioner before registering for your complaint. 

You will be advised to write an email to the authorities, explaining the issue that you faced. Moreover, you will be asked to provide your information, the companies information, and information regarding your insolvency practitioner. 

Once all information is reviewed, legal actions could be taken against the individual.

What will happen after I make a complaint against Payplan?

If you are unsatisfied with the service, you could email them about it. 

Once you have written and sent the complaint, it will be received by the team of advisors. They will look into the matter and try and resolve it immediately. 

You will receive an acknowledgment of your email. Through this email you will be able to understand that your issue is being worked upon. 

After that you will be contacted by a member of the Relations teams. You will be asked to answer a few simple questions. Once a complete investigation is carried out, your issue will be looked into at first priority. 

The company will keep you updated about the progress in the meantime. 

Once you receive the final response, you will have approximately 6 months to work to refer to your complaint. This is the case if you are not satisfied with the solution provided. 

How long does it take for PayPlan to review my complaint?

On average, your complaint will be reviewed within 2-3 days. The Relationships department will contact you and keep you up to date about the progress that is being made.

They will ask you a number of questions. The investigation should not take an estimated amount of time of 8 weeks.

Once they have come up with the solutions, they will inform you about it.

Is it possible for PayPlan to ask for a bank statement?

Yes, it is possible for PayPlan to ask you for your bank statements. This is mainly to carry out a thorough review of your transactions made. However, you are only required to submit documentations of the last 2 to 3 months.

Moreover, you could be asked to update your previous income and expenditure reports. The report should be amended according to the current figures.

Frequently Asked Questions (FAQs)

Can I make a complaint against PayPlan on behalf of someone else?

Yes, you could write a complaint on behalf of your friend, family, or spouse. However, you will be required to provide complete documentation and registration number of the client. 

Moreover, you need to provide a letter of consent on behalf of the client. This to ensure that you are filing a complaint with their permission.

The details you provide will be verified before further proceedings.

How will I benefit from a payplan?

PayPlan could help with identifying your debt problems and providing with personalised debt solutions. 

They could help you with budgeting and managing your finance. Moreover, you will be given free debt advice to help you understand your debt problems. 

Will my creditor contact me if I consider PayPlan?

If your advisors become your trustee in a PayPlan, it is likely that your creditors will not be able to contact you. This is because once you get into a Debt Management Plan, your trustees will be responsible for making your payments contacting your creditors. 

How can I contact PayPlan?

Contacting PayPlan is not that difficult. You could call them for their number for free. Moreover, you could contact them online, or even through email.

Is it possible to cancel my PayPlan?

A Debt Management Plan is not a legally binding agreement. This means you could be able to cancel it anytime you feel it is not working for you. 

However, if you choose a Debt Management Solution or an Individual Voluntary Agreement (IVA), you might not be able to cancel it. 

To conclude

If you are not satisfied with your Debt Management Plan, I would suggest you contact your advisors immediately. It is your right to inform them about the issues you are facing. 

It is possible that they could come up with a solution to your problem. However, this could take some time.

Read the instructions carefully to understand how long it could take for your complaints to register. Moreover, you will be able to understand who to contact for advice.

If you want further information, please feel free to contact us. 

About the author

Scott Nelson

Scott Nelson is a financial services expert, with over 10 years’ experience in the industry, including 6 years in FCA regulated companies. Read more
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