For free and impartial money advice and guidance, visit MoneyHelper, to help you make the most of your money.


Information About Remaining Payments – Letter Template

For free and impartial money advice and guidance, visit MoneyHelper, to help you make the most of your money.


Do you want a free letter template to ask creditors about your payments left on a credit agreement? MoneyNerd is providing the answer with our free downloadable letter template to request this information from your creditors. Simply download the single or joint letter template depending on your circumstances and add a few personal details. We’ve taken the stress and time out of asking creditors for a statement of your account.

It can be difficult to keep up with how much you have left to pay to your creditors, but find clarity by using the Consumer Credit Act to your advantage! 

Downloadable Resources

The download links below take you to a Google document template where you can make a copy or save in any document format you like. Note, you may have to login to your Google account.

Download – Single (for one person)
Download – Joint (for couples)

Can I ask my creditor for a statement of my account?

Some people with debts can ask their creditor for a statement of their account and the instalments they have left to pay. This can be useful if you are getting confused or simply cannot remember where you are up to. You are allowed to ask for a copy of your instalments still to pay because of the Consumer Credit Act.

Some people with credit will not be able to ask about instalments left to pay. If you have open-source credit like a credit or store card, then it is not possible to tell you how much you will need to pay back in the future. What you pay back will depend on your spending. 

What is the Consumer Credit Act?

The Consumer Credit Act is a piece of legislation introduced in the 1970s to protect people when taking out credit in England and Wales. It was made to safeguard the way credit agreements are marketed to the public and govern how they are managed. It was most recently updated in 2006.

Under section 77b of the Consumer Credit Act, anyone with an applicable credit agreement (i.e. fixed credit) can request a copy of their instalments left to pay. 

How much does it cost to request my credit statement?

It is free to ask your creditor for the instalments left to pay on your credit. However, if you wanted to use the Consumer Credit Act to request a copy of your credit agreement – the contract you signed when taking out the agreement – you will need to pay a fee of £1. 

What should the statement of account include?

The reply from your creditor should include three things:

  1. A total amount you have paid to date
  2. A breakdown of what you still have left to pay back
  3. Information about each instalment, including the amount and date to be repaid

How long do creditors have to reply to my letter?

Creditors have 12 days to reply to your letter requesting instalments left to pay on an agreement. During this time and until they provide the information, they cannot take action against you. This doesn’t mean you can or should stop paying. 


Are you struggling with debt?
Are you struggling with debt?
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  • Reduce pressure from people you owe money to
  • Stop interest and charges from soaring