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We have compiled the most important, in depth information on Step Change. Learn about their services, customer reviews and the company details.

About – who are Step Change?

Step Change helps people who are in debt. They are located in Leeds and were established in 1992. 

Their main service is free debt advice and debt information. If you contact them for help, they will explain your rights and options based on personal circumstances. Most people get recommended one of many debt solutions depending on your finances, the amount you owe and your location.

Some Step Change debt solutions are free and can be set up by their team, whereas others are provided by external companies that Step Change trusts. 

On their website they say:

“We provide the UK’s most comprehensive debt advice service. We help people with debt problems take back control of their finances and their lives.”

Find your best debt solution

This 4 question debt calculator will tell you if you’re eligible.

What is the total amount of your debt?

What debt solutions does Step Change provide information about?

Find out below whether Step Change provides the kind of help you need.

Step Change provides information about several formal debt solutions on their website including:

  • Individual Voluntary Arrangement (IVA) – a legal form of insolvency where you agree to repay a set amount to your lenders.
  • Debt Management Plan (DMP) – an informal debt solution and can be adjusted to suit your needs.
  • Debt Relief Order (DRO) – a formal debt solution setup by making an application through an approved intermediary.
  • Debt Consolidation – taking out a loan to pay off all your other loans so that you only have one monthly payment.
  • Bankruptcy – a form of insolvency which essentially is a declaration that you are unable to pay off your existing unsecured debts. 
  • Administration Order – a debt solution for debts totalling less than £5,000. It is imposed and administered through your county court. 
  • Debt Settlement – a suitable debt solution if you have access to a lump sum of money but it isn’t enough to pay all your unsecured debts in full.
  • Informal Solutions: Arranging payment with creditors, releasing equity, remortgaging, selling assets, surrendering property, settlement offers, repayment plans.

Scottish Debt Solutions

Step Change does provide information about Debt Solutions which are specific to Scottish residents, such as Minimal Assets Process (MAP), Protected Trust Deeds and Sequestration.


Sometimes it’s easier to talk face-to-face rather than over the phone. Step Change doesn’t offer in-person services, which means you can’t go into their offices to speak to them.

Information correct as of 21/04/21 (StepChange)

Step Change reviews

It’s important to see how other customers have rated their experience with Step Change. Take a look at their up-to-date reviews on Trustpilot.

*Information correct as of 11/06/21 (TrustPilot)

Company information:

After researching Companies House and their website, we found the following information about StepChange:

Date of incorporation: 19 October 1992
Company status: Active
Company number: 02789854
Company type: Private Limited Company by guarantee without share capital use of ‘Limited’ exemption
Address: Wade House 52 Merrion Centre Leeds West Yorkshire LS2 8NG UNITED KINGDOM
Opening Hours: Monday – Friday 8 A.M – 8 P.M, Saturday 8 A.M – 4 P.M
Phone number: +44 08001381111

Information correct as of 21/04/21 (Companies House)

FCA registration:

The Financial Conduct Authority (FCA) is the conduct regulator for financial services firms and financial markets in the UK. 

FCA regulated: Yes.
FCA status: Authorised.
FCA regulated activities: 1) Consumer Credit – Debt Adjusting, Debt counselling 2) Agreeing to carry on a regulated activity
FCA reference number: 729047
Place of business: Wade House 52 Merrion Centre Leeds West Yorkshire LS2 8NG UNITED KINGDOM

Information correct as of 21/04/21 (FCA)

Data protection registration:

Data protection registration means that this company is registered with ICO, the UK’s independent authority set up to uphold information rights in the public interest. The privacy of your data will be protected.

Registration No: Z743192X
Data controller: Foundation For Credit Counselling
Address: Wade House Merrion Centre Leeds LS2 8NG

Information correct as of 21/04/21 (ICO)

Where are Step Change located?

You may want to speak with a debt management company in person. If you do, it’s important to find a company whose offices are near your own address. Take a look at their office location on the map.

Address: Wade House 52 Merrion Centre Leeds West Yorkshire LS2 8NG UNITED KINGDOM

StepChange Trust Deed FAQs

What Is a Step Change Trust Deed?

A Protected Trust Deed is one of the debt solutions that can be recommended by Step Change. It is a solution only available to people living in Scotland, and to qualify, you typically need at least £5,000 of debt that you would struggle to repay over four years.

The Trust Deed is a legal agreement to repay your creditors a monthly sum for a set period. The repayment period usually lasts four years, but some Trust Deeds can be shorter and longer. The major benefit of using a Trust Deed is experienced at the end of the agreement. Once your repayment term ends, all remaining debt is wiped.

Some people save thousands of pounds by wiping their debt at the end of the Trust Deed. But there are other details you must know before committing. You can learn more about Trust Deeds on our Trust Deed blogs

Who Provides a Step Change Trust Deed?

A Trust Deed must be arranged and overseen by a qualified person known as an insolvency practitioner. For this reason, Step Change cannot provide a Trust Deed service themselves.

But you can still get a Trust Deed by going to Step Change for free debt advice first. If they believe a Trust Deed is the most advantageous debt solution in your circumstances, they can refer you to one of their third-party Trust Deed providers.

To get a feel for the company, have a scroll through their Twitter feed!

About the author

Scott Nelson

Scott Nelson is a financial services expert, with over 10 years’ experience in the industry, including 6 years in FCA regulated companies. Read more
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