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TDX Group Debt Recovery – Should You Really Have To Pay?

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Scott
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Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
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Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 6th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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TDX Group Ltd Debt Recovery

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Have you received a letter from TDX Group Debt Recovery and are not sure what to do next? This can be a worrying time, but you’re not alone. Each month, more than 170,000 people visit our website for help with debt issues. 

This article will help you understand:

  •  Who TDX Group Debt Recovery is and why they might be contacting you.
  •  What steps you can take when you receive a debt recovery letter.
  •  How to check if the debt is legitimate.
  •  What options are available if you can’t afford to pay the debt.
  •  Your rights and what actions TDX Group can legally take.

We know it can be confusing and stressful when you’re asked to pay a debt you don’t know about, especially considering that nearly half of the individuals who deal with debt collection agencies have experienced harassment or aggression1. We’re here to help you make sense of it all.

Let’s walk through your options together.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

I’ve had a letter from TDX Group, what do I do next?

First, you should confirm that you owe the debt in the first place. You may have paid it off or the debt might not belong to you at all. You can check a credit agency like Experian to see if there is a debt noted against your name if you are not sure.

You should call TDX Group to tell them that you don’t owe the debt if there is no liability. If they are unresponsive, ask them for evidence in a prove the debt letter which should include the credit agreement or other documentation to show what you owe.

Keep in mind that they may be slow to reply!

Just remember that you can’t be forced to pay until they prove that you are liable.

If you do owe the debt and can afford to pay, the sooner you get it out of the way the better. Once you pay, the letters and calls should stop.

There are a couple of options if you are liable for the debt but can’t afford to pay. The first is to talk directly with a TDX Group representative and c ome to an agreement. This involves putting together a new payment plan and the timescale over which the debt is going to be paid back.

TDX Group will agree to anything they consider a reasonable timeframe. They cannot add high-interest rates or unreasonable charges that extend the life of your debt.

If you are in financial difficulty with several unsecured debts, you may benefit from a debt solution. I go through some options in detail a little bit later on.

Why is TDX Group contacting me?

Most businesses will do everything that they can to help their customers if they are owed money. If you have been contacted by TDX Group, you have a debt that has not been paid.

  • TDX Group will initially contact you by letter stating that the debt has been passed to them for collection.
  • It will outline what you should do next and state that you have a certain period (normally 14 days) to respond.
  • Letters will normally be followed up by telephone contact to discuss the repayment of your debt.
  • If you fail to respond, TDX Group may send one of their representatives to your home to discuss the debt.

Janine, our financial expert, explained that while debt collectors can visit your home for payments, they cannot come to your workplace, act threateningly, force payment, or discuss your finances with others. If they violate these rules, you can complain.

» TAKE ACTION NOW: Fill out the short debt form

Debt collection agencies buy billions of debt annually at rock bottom prices – at an average of 10p to £1!2, so you can rest assured that TDX Group won’t stop contacting you they are paid what is owed in order to make a profit.

I’ve paid this debt, what should I do?

It’s not unusual for people to be contacted for a debt repayment when the matter has already been resolved. If you have paid the debt, it’s important to contact TDX Group directly and inform them.

We advise that you also ask them for confirmation that the debt has been properly serviced.

Is my debt statute-barred?

If it has been 6 years – or 5 years in Scotland – since you last paid towards your unsecured debts and you have not written to your creditor about your debt during this time, it is statute-barred.

This means that the debt is not enforceable. It still technically exists, and you still technically owe the money, but there is no legal way for you to be forced to pay or for the debt to be enforced.

Keep in mind that not all debts become statute-barred!Any HMRC debts, for example, will stay enforceable for decades. Any debt that had a County Court Judgement (CCJ) attached to it during the 5 or 6-year window it will be enforceable for a while.

How long do I have to respond to TDX Group?

When you receive a TDX Group debt collection you will normally be given a set period to reply. While debt collection agencies can be flexible about how long they give you, their patience is not endless.

Can I Ignore calls and letters from TDX Group?

While it can be easy to ignore a payment request, the longer you leave things the worse they are likely to get. I suggest that you pick up the phone or go online and address your debt as soon as possible.

Again, TDX Group is there to try and help not push you into paying if you can’t afford it. Talking through your situation with one of their representatives should give you peace of mind and options to repay your debt.

If TDX Group does not get a response from you, they may escalate the debt to the next level which could mean a visit from court-appointed bailiffs to recover what you owe.

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

What if I can’t afford to pay TDX Group debt collection?

As I’ve already mentioned, ignoring your debts is not a good idea. It will only make matters worse.

The TDX Group, like other agencies, should take any reasonable attempt to repay a debt seriously and work with you to find a repayment solution.

This could mean offering you some different or alternative payment plans or schedules. You could even negotiate a payment holiday or a freeze in your interest. TDX Group are more likely to accept your negotiations if you can show that you can get back in control of your debt management if you have a brief window to prepare.

If you need some more specific advice, I recommend speaking to a debt charity. I have linked several organisations below that will be able to offer free financial advice or free debt management advice.

What happens if I don’t pay my outstanding debt?

If TDX Group wants to take recovery further, they can only do this by going through the courts. This could mean that a County Court Judgement of CCJ is issued against you. Bailiffs can then be sent to recover the debt if you are unable to pay.

In certain circumstances, they can also apply for what is called an attachment of earnings order. This is where the money is taken directly out of your account to service the debt.

Can I get a debt solution?

If you are dealing with TDX or struggling with your unsecured debts, you may benefit from a debt solution.

There are several different debt solutions available in the UK, so I recommend speaking to a debt charity for some advice. Their advisers will be able to walk you through your options and help guide you towards the best solution for your finances. Several organisations offer these debt counselling services for free:

Debt Management Plan (DMP)

A DMP is an informal debt solution that lets you pay off your debts via a single monthly payment.

Because it is informal, it is not legally binding so you are not tied into a DMP for a minimum number of payments.

Individual Voluntary Arrangement (IVA)

An IVA is a formal agreement between you and your creditors. You agree to pay a monthly sum that is distributed amongst your debts, and your creditors agree not to contact you during your IVA.

IVAs typically last for 5 or 6 years, and any outstanding debt is wiped off when it ends.

Keep in mind that IVAs are not suitable for everyone. You need to owe several thousand pounds to more than one creditor to be eligible. You also need to demonstrate that you have some disposable income every month.

Trust Deed

IVAs are not available in Scotland. Instead, you will need to opt for a Trust Deed.

Trust Deeds work in the same way as an IVA – you pay an agreed sum each month that is shared amongst your creditors, they can’t contact you, and any leftover debt at the end of your Trust Deed term is written off.

Debt Relief Order (DRO)

A DRO is a good option for those facing financial hardship with no assets and little income.

For 12 months, you make no payments, but your creditors freeze your interest and don’t contact you.

If your finances haven’t improved during this year, you may be able to write off your unsecured debts.

Bankruptcy

If you have debts but no realistic possibility of ever paying them off, you may need to declare bankruptcy.

Bankruptcy has an unfair stigma attached to it as it may be your only way of getting a financial fresh start. That said, it is a serious financial situation that should not be taken lightly.

Sequestration

Sequestration is the Scottish version of bankruptcy.If you have little income and no valuable assets, you may be able to apply for a minimal asset process bankruptcy (MAP). A MAP is a quicker, cheaper, and more straightforward version of sequestration, so worth considering.

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

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What action can TDX Group take?

TDX Group is a debt collection agency and as such must abide by current legislation. They have every right to chase you for repayment, but they cannot harass you.

Once you have contacted TDX Group you can stipulate how they contact you. For example, you may say they can’t phone you at work unless you specifically allow it. You might also want to limit the time of day they contact you.

  • TDX Group can send their officers to your property to discuss the recovery of your debt.
  • These individuals are NOT bailiffs and cannot remove your property.
  • Neither do you have to let them into your home if you don’t want them there.
  • They must also leave if you ask them to.

Know Your Rights

In order to protect yourself against debt collectors, it’s important that you know your rights and those of the people contacting/visiting you. Please check out our related article on the topic and take a quick look at the table below.

Debt Collectors Can But They Can’t
Contact you by phone or mail. Call you after 9pm or before 8am.
Conduct home visits (on rare occasions) and knock on your door. Forbily enter your home, or stay if you ask them to leave.
Threaten to take you to court by suing you for payment on a debt. Harrass you, including threats of violence, repeated calls and visits, or abusive language.
Negotiate a debt settlement. Tip: make sure to get this new arrangement in writing. Visit your workplace.
Access your bank account, but only after a court judgment has been made. Take anything from your home or threaten to do so.
Sell your debt. Speak to other people about your debt without your permission.
Contact you frequently. Keep doing so if you request that they reduce communications.

If I don’t pay the debt, can I go to prison?

People don’t go to prison anymore because of a failure to pay a debt so you shouldn’t worry about this. Debt collection is a civil matter and not a criminal one.

Will I lose my home if I can’t pay TDX Group?

Most of the debts that TDX Group deal with are unsecured, which means they are not held against your property.

It is highly unlikely that your home will be repossessed – to do so TDX Group would have to go to court to turn the debt into a secured one.

Can TDX Group pester me or turn up on my door asking for money?

When you first get a letter off a debt collection agency, you may feel intimidated. Yes, there are some agencies out there that use pressure tactics to get money for their clients. The vast majority of debt collection companies, however, follow the rules.

You have certain rights and the debt company need to adhere to a set of clearly defined practices. A debt collection agency, for example, can’t threaten legal action if they are unlikely to be able to do it. They can’t pretend to be court-appointed bailiffs.

TDX Group adheres to the rules of the Credit Services Association. They should not contact you at unreasonable times, discuss your debt with a family member or your boss at work or take payments that you haven’t agreed to.

What do reviews say about TDX Group?

Most of the reviews online about TDX Group do not cover their performance as a debt collector. Several people have noticed the TDX Group on their credit reports. This might be related to debt purchasing that the company is engaged in.

There have been some issues with not supplying credit agreements for debts that have been purchased from other businesses – a prerequisite for being able to accept repayments.

Can I make a complaint against TDX Group?

If you think that TDX Group has been unreasonable or behaved inappropriately, you can make a complaint. You can also make a complaint if you feel that they have broken any of the Financial Conduct Authority’s (FCA) guidelines. The FCA rules for debt collection are quite strict so complaining will help stop this happening again.

Make your first complaint to TDX Group so that they have the chance to sort out the issue themselves. If you feel that they have not taken your complaint seriously enough or have not addressed your issue properly, you can escalate matters.

You can make any secondary complaint to the Financial Ombudsman Service (FOS). They will investigate and if your complaint is upheld, TDX Group may be fined. You could even be owed compensation.

Will They Give Up Chasing?

After all that you might be wondering whether you can just wait it out and hope they stop chasing you.

Sadly, that’s probably not going to happen. Most debt collectors are persistent.

debt collector chased debt

Source: Moneysavingexpert

As you can see Robinson Way starting to chase a debtor mere days after their mortgage application and a full 12 years after the debt was originally chased.

Other agencies like Lowell Group, Portfolio Recovery and Cabot Financial are constantly being accused of buying Statute Barred debts and then chasing people for payment.

TDX Group Ltd Contact Details

Website: https://www.tdxgroup.com/
Phone number: +44 (0) 115 953 1200
Fax: +44 (0) 844 335 0795
Email: [email protected]
Address: TDX Group 8 Fletcher Gate, Nottingham NG1 2FS
Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

  1. InDebted, Debt Collectors Survey
  2. Jubilee Debt, A Fresh Start After Covid-19
The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.