Are you thinking about making a claim using WNS Assistance? If so, then you will want to read this review.
Being in a car accident or having a personal injury is always horrid, but that doesn’t mean that claiming compensation has to be, too. This review will show your options.
First, an overview of WNS Assistance:
WNS Assistance is a bona fide, private limited company UK that was launched in 1997 and so has been in operation for 22 years. WNS Assistance is a claims management company, with branches in both Manchester and Ipswich and they state that they are market leaders in claims management expertise. They publicly advertise that they currently manage over 100,000 claims every year and work across the board, from brokerage to fleet insurance. WNS Assistance claims to fully manage the claims process in house, with a front-line team of handlers. They have put a nationwide repair network in place in order to help customers secure better repair pricing. WNS Assistance offer automotive services that include motor claims, First Notification of Loss (FNOL) and telematics as well as insurance services related to property and content. WNS Assistance are content to showcase their capabilities online and include information on senior management on their site.
WNS Assistance claims to offer an end-to-end claims service, however, the claims process itself is not clear from the website. While customers will access a team of claim handlers, it is not clear of customer support is personalised. While phone numbers are readily supplied, along with generic email addresses, there is no live chat functionality available through the website. Moreover, there is no online claims submission form to complete. Upon submitting a claim, customers can track the status of their claim via an online customer portal that requires a login. There is also a Claims Hotline that is available at all times – that is to say 24/7/365. The website is only available in one language, which is English. There is no FAQ section available on the site.
WNS Assistance is a company that claims to be at the end of a telephone at all times, with an always open claims hotline for customers to call. Email addresses are also supplied but it is not clear how easy or straightforward the claims process is as there is no online claims form submission. Once claims have been submitted, however it is possible to track the status of a claim through the WNS Assistance customer web portal, which has a secure login. While the site is mobile responsive, it does struggle to load. The absence of a web form makes mobile device submission redundant. WNS Assistance provides an extensive news section, which include company news as well as updates on regulation and advice. While there is no blog on offer, there is a web form that customers can complete in order to sign up to the WNS Assistance newsletter. A section on case studies is also on the WNS Assistance website.
GDPR compliant, WNS Assistance has put a cookies policy in place. In terms of company transparency, WNS Assistance shares details on their extensive senior management team online. Details published include name, job title and image are also published. WNS Assistance’s only social presence is on a corporate LinkedIn page and there is no Facebook presence at all. WNS Assistance have a Trust Pilot rating on 5.4 out of 10.
Car Accident Claims
Dealing with the aftermath of a car accident can be a stressful time, particularly if you are the victim in the situation, and are in no way at fault. Depending on the outcome of the accident, you may find yourself unable to work; which isn’t too terrible, if your insurance companies are willing to pay out on your claims.
In the case that you’re struggling to think of a clear course of action after a car accident, remember to remain calm. Read throughout ultimate guide to car accident claims, and you’ll know exactly what you need to do during an undoubtedly difficult period.
If you’ve just been in an accident, read our guide to what to do when you’ve literially just had a car accident.
The next day following the accident
There are quite a few items on your to-do list following an accident. Start simple by following up with the police that you spoke to on the scene. You should continue filing an accident report. Even if the accident that you were in was small and no one came out of it with any lasting damage, it was still a car accident. If you’re making an insurance claim, the company you’re with is going to want to see the report.
Though you may have been checked over by paramedics on the site of the accident, you should still have a check-up by your GP; especially if you have any aches or pains that have continued after the initial accident. Some injuries cannot be detected straight away, such as small hairline fractures or injuries to the brain.
Get in touch with your insurance company
When you get in touch with your insurance company, you should recall as many details from the accident as possible. Send over the evidence you have if they ask you to, and make sure that they stay in touch with you throughout your case.
If the police are involved in your case, direct your insurance company towards the officer or officers that are dealing with it or who were on the scene to help you after the accident occurred.
Things to tell your insurance company
You should inform your insurance company of the following details:
- The name and current address of the other party involved in the accident.
- The registration number of the other party’s car.
- A current phone number for the other driver – where possible, both a mobile and a landline.
- The insurance details of the other party, including the company they’re insured with.
- The approximate time and the exact date of the accident.
- The weather conditions around the time of the accident.
- How the accident happened, from your point of view, and the exact actions you took prior to the accident.
In the case that the other party does not have insurance, you should contact the police. It’s against the law for any person to be out on the road without insurance, and they will need to take control of this part of the situation. Your own insurance company will be able to assist you through the process for these types of cases.
Remember that your insurance company doesn’t have any obligation to get involved if the cost of the damages fall below your insurance excess. In this situation, you will be expected to resolve the case yourself and come to an agreement with the other driver. Accident management companies
In cases where you want to protect your no-claims bonus or you are finding that process of making a claim difficult because of disputes coming from the other side, then using WNS Assistance can be an appealing option.
WNS Assistance will be able to take on your claim and manage the whole process from start to finish.
Basically, they will provide an end-to-end service and will handle your claim on your behalf so you don’t need to get involved in a drawn-out dispute or have to cope with the stress of keeping up with all the paperwork involved.
You should still report your accident to your car insurance company so that they can record it for information purposes. This will help to prevent your insurance policy becoming void should you fail to notify them of an accident.
Different Types of Car Accident Claims
There are a large number of claim types that an individual can make when it comes to being in a car or vehicle accident. From road traffic accidents to personal injury, you should be aware of exactly what you can and cannot claim for.
Road traffic accident claims
There are many reasons that road traffic accidents occur. Some of the most common causes of this type of claim are the following: inexperienced driving, driving under the influence, bad weather conditions, and vehicle malfunctions. Road traffic accidents, or RTAs, are a standard type of claim for drivers to make.
They occur when a vehicle that is in motion crashes into another vehicle or object on the road. A good example is when a driver loses control of their car and collides with a stationary or moving vehicle. These types of accident are also called traffic collisions.
Whiplash injury claims
Whiplash is an extremely common form of personal injury following a road traffic accident or traffic collision. Whiplash occurs when the head of a person is sharply jerked from excessive force around them. The jolt that a car experiences when it collides with another object typically causes such shock and force that the driver’s head and neck are injured.
Whiplash can be a minor or a more severe injury, depending on the force of the collision. Symptoms can last for a long amount of time, and can cause dizziness, restricted mobility, and headaches.
Passenger car accident claims
Despite popular belief, it is not only the driver who can make a car accident claim following a collision. The passengers have as much right to an injury claim case as the other parties involved in the incident. Passengers can only make a claim if they were injured during the car accident because of actions one of the drivers took to cause the incident.
For example, if the other driver was driving under the influence when they hit the vehicle the passenger was in, and that passenger sustained something like a whiplash injury, they would have the right to a claim.
Claims that involve a car and another mode of transport
Stepping away from the idea of car-on-car collisions, there are several other types of vehicle accident claim that can be made where one party was in a car, and the other was using an alternative mode of transport.
Cyclists who are injured by drivers have the right to make a claim against the driver in question. The same can be said for motorcyclists. Passengers on public transport can also make injury and passenger claims, where relevant.
Fatal road accident claims
Fatal road accidents are just as serious as they sound. In these collision cases, a victim has sadly passed away due to injury and/or excessive force. The stress that comes from these types of situations is not something that a family member wants to be put through, especially in the case that there were other people in the car with the person who has died.
WNS Assistance can take away the strain of these cases for the parties involved by advising the effected individual(s) on exactly what they need to do. Fatal road accidents are horrific situations to be in, but there is help available when it is looked for.
Serious injury claims
Personal injury is one thing, but serious injury claims are made when the injury to the individual is life-changing or life-threatening. Common injuries include spinal injuries, head injuries, and even psychological injury where the person’s mentality has been affected following the accident.
A lot of the time, these cases can be resolved within typical road accident claims, but sometimes, an individual may need to make a serious injury claim instead. The best course of action any injured party can take is to ask for advice from WNS Assistance or the insurance company; depending on where the person in question is in the process of claiming against the other party.
Compensation claim cases
Finally, the last type of claim we will list here is the compensation claim. These are made by persons whose lives have been changed due to an injury, accident, or even medical negligence (which can be its own claim, as well!). Drivers and passengers can make compensation claims.
Even injuries that aren’t major can mean that the injured person is losing money because they cannot work. A compensation claim will enable the injured person to regain the money that they would lose while they cannot work. These types of claims are especially crucial for more seriously injured parties, where the injury from an accident has caused disability or long-term injury that will stay with the injured person for a large period of their life.
How car accident management companies work
If you suffer an accident and think you would benefit from the help of an WNS Assistance, then they will need to assess your accident details to make sure your case is worth taking on.
Should they be happy to take on your case then they will help you in the following ways:
- WNS Assistance will collect all of the information and details of your accident
- They will provide you with a replacement vehicle to drive while your car is off the road
- Carry out a full inspection and damage assessment on the vehicle
- Record any personal injuries you may have sustained as a result of the accident
- Arrange for repairs to be made to your car
- Recover all costs caused by the accident
- Deal with any legal fallout through the at-fault parties’ insurance provider
Would you benefit from using WNS Assistance?
On the face of it, there are a lot of advantages to be gained from using WNS Assistance to deal with your claim, especially if the accident has left you in a state that has made it difficult for you to pursue the case yourself.
If you have been badly injured as a result of the accident you may not feel up to making the insurance claim yourself. Sometimes the extra stress and trauma caused by an accident are enough to cope with, so passing the paperwork on to someone else to handle for you can be a great relief.
In a lot of cases where the opposing party are disputing the events of the accident or are trying to pass the blame on to yourself, it can help to have an experienced accident claim company like WNS Assistance on your side to fight your battle for you.
Advantages of using WNS Assistance
The most obvious advantages of using a WNS Assistance include:
Legal assistance can also be arranged should you need it. This can help with recovering any lost earning or expenses caused by the accident and even any personal injury sustained as a result.
- Eliminating the stress involved with making a claim for an accident that wasn’t your fault
- No need to claim your car insurance
- No loss of your no-claims bonus
- No dramatic increase in your car insurance renewal costs
- The reassurance of having a team of experienced legal professionals on your side
On top of these benefits, your WNS Assistance will deliver an end-to-end service that means seeing to all the necessary repairs to your car and providing you with a replacement car to use while your car is off the road.
The main aim of their service is to provide their customers with a low-stress experience making the whole process much more comfortable.
Downsides of choosing a WNS Assistance
Just like most things in life, services such as these have their good points that can make them very valuable, but also carry a few negative downsides that you need to be aware of before you jump in and take up their help.
Hidden fees involved
While you may find the idea appealing that WNS Assistance will recover all of the costs of the accident from the at-fault party, you need to make sure you read the small print to discover what hidden costs may be charged.
WNS Assistance will need paying for their time and they will take a percentage of what they win for you as their service charge.
But what is sometimes hidden away in the small print on your agreement or contract with them are a few extra costs that can impact on the final amount of money you get back at the end of the process.
How to choose a trustworthy claims company
Like a lot of other specialist claims companies, there has been a rapid increase in the numbers of car accident management companies on the market. This makes choosing a credible and trustworthy one a more difficult task.
Never choose the first company that pops up at the top of an internet search. Just because they come out at the top of a search doesn’t necessarily mean that they are the best company to go with. It can just mean that they are very good at their SEO.
Again, never choose a company that has the flashiest marketing approach. Take your time to look around and compare their service history and customer satisfaction ratings.
I personally recommend you take a look at ‘Personal Injury Assist’ as they have an almost perfect 9.9/10 on Trustpilot.
Can I use WNS Assistance instead of my insurance company?
Choosing to use a WNS Assistance instead of going through your car insurance company to make a claim may sound a bit daunting – or even like the wrong thing to do.
While it may seem like a strange idea not to make a claim on your car insurance following an accident, it is perfectly legal and above board to use a service like this.
Using services such as WNS Assistance make it more manageable for you in a lot of cases, especially where the car accident wasn’t your fault.
If the car accident wasn’t your fault, you have the option of either claiming through your car insurance to get your vehicle repaired, or making a claim via WNS Assistance.
If the car accident was your fault, then you have no other option open to you. You need to claim through your own car insurance.
No insurance limitations
An added benefit of not going through your car insurance company to make a claim following your accident is that in most cases you will not be subjected to the limitations imposed by your regular car insurance policy.
This means that you will not be liable to pay any excesses and exclusions listed on your insurance policy before you can get your car repaired, such as replacement windscreen costs, or the cost of paying for a hire car to use while your car is off the road.
Your no-claims discount should also remain unaffected when using the services of WNS Assistance.
You are even given legal assistance as part of the service should you need it.
What about work car accident claims?
If you were driving a company car when you had an accident, there is little difference between claiming for a company vehicle or for your own car.
As long as the accident wasn’t your fault you can still use the services of WNS Assistance to deal with your case.
There is no legal difference between claiming compensation for road accidents and injuries sustained as a result whether you own the car you were driving or not.
The driver at fault will be sued for compensation which will normally be covered by the driver’s insurance company.
Getting your vehicle back on the road
Obviously, you will be anxious to get your car repaired and back on the road as soon as possible following your accident. However, sometimes car insurance companies can put all sorts of caveats or rules to follow into your policy.
This can include only having your car repaired at a specified car dealer garage, such as a registered BMW repair centre and only using genuine BMW replacement parts.
However, with WNS Assistance it is your legal right to choose where you have your car repaired. So this means that if you know of a trusted local independent car repair centre that can perform your repairs, you have every right to choose their repair services.
Just to make it easier for you, here is a summary of the benefits of using the services of a car accident management company:
- There is no need to claim on your car insurance: Costs will be recovered directly from the at-fault driver’s insurance
- You will have no excess to pay: Using an accident management company instead of your car insurer means you do not have to pay your insurance policy excess charges
- You will be given a replacement hire vehicle: You will get a replacement car to drive that is as near as possible a match to your own while yours is off the road being repaired
- Manufacturer approved vehicle repairs: Your car will be repaired in full to its pre-accident condition
- Legal Assistance if needed with any aspects of your claim: Recover any lost earnings and make injury compensation claims
- All paperwork and administration is handled: You don’t need to stress over endless paperwork or form filling to process your claim as this will be completed on your behalf
How much does it cost?
Car accident management companies, just like other legitimate claims companies, will operate on a system where they will charge you a fee for their services.
Their fee may be paid through the company taking a small percentage of the final payout awarded to you at the end of the claims process, or through paying a flat fee that is agreed upon before using their service.
Sometimes the company fees can be a combination of both a small percentage combined with a flat fee, but in most cases, this usually works out as a very reasonable amount to pay when you consider the amount of work they will be doing on your behalf.
It is up to you to look around to compare prices and services to find the right company to represent you. Make sure you check the small print very carefully to find any hidden costs or charges that may apply further down the line that can often not be obvious at the beginning of your claim.
Claiming for a Car Accident Yourself
Car accidents can be a severe cause of injury, and many people feel that they have a right to claim compensation and sue for damages. In a sense, they are correct. People do have a right to seek out reparations for their injuries sustained over the course of a car accident.
However, deciding whether or not to represent yourself can be a challenge. There are a lot of different options for you to think about when picking the best course of action for your needs. Should you represent yourself? We’ll be taking a look.
Can you do it yourself?
The short answer is that yes, you can represent yourself if you need to. However, there are a few things that you need to make sure you do prior to this process beginning. First of all, you are going to want to make sure that you follow the Pre-Action Protocols. These are in place to make sure that all of the groundwork is in place for anyone who wants to begin to settle a claim. These are as follows:
Claim Notification Form
This part of the process involves sending detailed information to the party that you think is at fault. Make sure that you include information about the claim, the accident, the costs and the injuries received as a result.
Submission of Evidence
When you have filled out a claim notification form, the representative for the other side, be it an insurance company or a solicitor, will then reply accepting fault or denying it. You may be asked to provide additional evidence to ensure that you can show proof of injury and losses. Invoices for vehicle repairs, costs for medical treatments and evidence that you’ve had time away from work to recuperate are all helpful.
So when you’ve managed to complete the first two steps, you need to speak to an expert. These are people who can help to prove your claim. They do so by creating a viable selection of evidence, which is something you will most likely pay for upfront.
An essential step in the process is to make sure that you assign your claim with a suitable monetary value. The amount you choose will encompass all of the losses you’ve suffered and will suffer in the future, as well as your pain and loss of amenity where applicable. This process is best done with the help of previous case law guidelines.
Proceedings in Court
In the event that you can not reach an agreement to settle or secure an admission of liability, the case will go to court. The civil procedure rules govern the steps required for this, and you will have to pay court fees when you submit your claim.
Going to Trial
Before you can go to trial, you need to make sure that you have prepared for the event. Being ready to enter a court environment involves preparing evidence, organising witnesses for the trial, and deciding whether you need a barrister or whether you can be a litigant in person.
Settling for your car accident claim is achieved either before or after the trial. The other side will pay you the compensation you’ve agreed on, as well as cover the costs for legitimate expenses which you’ve accrued during the trial. This is not always clear cut though – sometimes the court awards less compensation than the other side offered before a trial started or the people you’re suing dispute the expenses.
Losing Your Case
In the event that you lose a case, you’ll be required to pay all of the legal costs the other side picked up, as well as their expenses.
Understanding the Terminology – Litigant in Person
So, a litigant in person is what happens when someone goes to court to argue their case but doesn’t have the backing of a lawyer or a legal counsel. They defend or represent themselves, in essence. The Bar Council, which is the authority that represents barristers in England and Wales, has put together a guide to expressing yourself, which is comprehensive and helpful.
Should You Represent Yourself?
So let’s talk about whether you should represent yourself or not. There are advantages to this course of action. When it comes to explaining how your injuries and pain impacts your daily life, you will be the best qualified to talk about it.
You can also save money on legal fees by representing yourself. There will be no need to pay a lawyer or legal counsel, which is sometimes advantageous.
However, there are disadvantages to representing yourself that you need to think about. Not every claim will be easy. You can slip up and make mistakes without the help of a trained professional. The factors that you’ll want to consider are as follows:
There Will be a Risk-Free Claim
When you choose to work with a legal professional, you can ensure that the claim you make is a risk-free one. They are required to act in your best interest, and thus can not create a situation where you lose out. Losing a claim on your own can be a much more disadvantageous situation.
Assigning the Potentially Wrong Value
Giving your case value will depend on quite a few things. Chiefly among these is how much your claim is worth – knowledge you will have to gain via piecing it together from old files and with no experience. A legal professional will be able to give you a higher value, potentially one which is more than what you thought.
Working Without Specialist Knowledge
Here’s the thing about a trained professional. They offer you a wealth of different options for getting the most out of your claim, bringing all of their expert knowledge to help you win the case. To work without then will put you a distinct tactical disadvantage.
So, What’s The Best Way to Deal With WNS Assistance?
It is true that if you need to, you can represent yourself in a car accident claim. However, it’s not the best choice for winning. I understand there will be reasons why you can’t work WNS Assistance. But if you can, utilise their services. These are trained individuals. They have experience in the courtroom, and with negotiating for a settlement. If the objective is to win, you need the best chance of that. However, trying to go it alone can severely limit your likelihood of success. I recommend playing it safe and hiring WNS Assistance, or my personal preference ‘Personal Injury Assist’. It’ll be a lot easier to play by the rules and come out on top.
Personal Injury Claims
Being injured is always horrid, but that doesn’t mean that claiming compensation has to be, too. Personal injuries can have a terrible effect on your wellbeing, make previously simple tasks difficult, and end up losing you both money and peace of mind. Personal injuries don’t just cause physical damage, but can also result in emotional stress, and can have far-reaching ramifications in your personal life.
It’s time to make a claim.
This guide will help you to understand how to make a personal injury claim, through a detailed yet easy to understand step-by-step outline of the claims process.
Making a personal injury claim doesn’t have to be a scary, tedious task, and this handy manual will serve as your ultimate guide to resolving a personal injury claim, and getting the compensation that you are owed.
What is a personal injury?
“Personal injury” is an umbrella term, for when an individual has suffered an accident or injury. Under UK law, a personal injury is defined as when a person undergoes physical or psychological harm, or contracts an illness or disease. This is caused by negligence which wasn’t your fault, and could be as a result of something like an accident at work, where your employer’s business is found to be legally responsible.
Just as we all are expected to conduct ourselves in a certain manner, and by specific guidelines, so too are companies expected to conform to a set of standards. We all place an element of trust in our employers, and if businesses do not adhere to the correct requirements, then it can result in accidents, and personal injuries.
Some examples of personal injuries are:
- Road accidents – one of the most common types of personal injury claims are in relation to road traffic accidents. This could be an accident involving two or more cars, and accident pertaining to a cyclist, or an incident where a pedestrian becomes unfortunately involved in a road accident. Car accidents can not only cause physical injuries, but are also sometimes responsible for dreadful mental damages, such as anxiety or PTSD.
- Slips and falls at work – sometimes caused by slippery surfaces such as ice, and sometimes caused by loose cables, or insufficient lighting.
- Equipment failures – without the proper health and safety checks, equipment can quickly become faulty, and hazardous. If an equipment failure leads to a personal injury, then your employer is likely liable for damages.
- Medical negligence – if a surgeon mishandles an operation, a GP makes a mistake, or a cosmetic procedure is botched, this would be considered medical negligence.
- Loss of limbs or fingers, from machinery – in particularly horrific cases, a lack of safety precautions can result in the loss of fingers, or even limbs. If you are a victim of this, you are more than likely entitled to severe compensation.
- Work-related accidents – this could be the result of people under the influence of alcohol in a bar, falling objects, badly maintained surfaces, or many other phenomenon.
- An injury from hazardous materials – Many chemicals, commonly used in the workplace, can cause horrific damages, like poisoning, chemical burns, nervous system disorders, or severe rashes. If the proper preventative measures are not being taken by your employer, then they are liable for injuries caused by hazardous materials.
These are just a few examples that fit the criteria for personal injuries. The basis for a personal injury are wide and varied, and encompasses all manner of trauma and damages.
Which injuries are claimable?
There are several factors which might influence your case, and decide if you are able to make a personal injury claim, or if you are not entitled to compensation. Without medical evidence, you will be unable to make a personal injury claim, and a lack of sufficient proof will mean that your claim will likely be unsuccessful. The less evidence you have, the less likely you are to receive compensation.
What is a personal claims company?
Personal injury claims companies like WNS Assistance are made up of specialists, such as lawyers and solicitors, with expertise relevant to personal injury claims. Whilst it is sometimes possible to make a claim without a specialist, this can be extremely difficult, and time-consuming. Making your claim through a WNS Assistance offers you the skills and experience of claims professionals, and greatly increases your chance of getting compensation.
The pros and cons of using WNS Assistance, instead of making the claim yourself, are:
- WNS Assistance are knowledgeable of the subject are, and will provide their dedicated expertise.
- WNS Assistance will help you to navigate the specifics of making a claim, and streamline the process for you.
- WNS Assistance will help you to build a useful roster of relevant parties, such as doctors, or co-workers, who can substantiate your personal injury claim.
- WNS Assistance will know if the compensation which you are being offered by the defendant is reasonable or unreasonable. With the help of a specialist, it will be easier to discern the value of your claim, and if you are being treated fairly by the responsible party,
- WNS Assistance have experience in personal injury claims cases, and will be familiar with how to handle your case.
- There will likely be a varied roster of specialists available, and you be able to choose your preferred solicitor to help with your claim.
- Using WNS Assistance will highly increases both your chance of success, and your chance to receive more compensation.
- Using WNS Assistance will incur fees and costs which would not be present if you made the claim yourself.
- Going through multiple channels, and obtaining outside advice, can lengthen the claims process, and make your claim more drawn out than it needs to be.
- There is no legal obligation to use a personal injury claims company like WNS Assistance , and you are fully entitled to pursue a claim without outside assistance.
Making a Claim
Following an injury, you need to reach out to WNS Assistance, if you want to claim compensation. There are precise rules about the timeframe in which this action can be taken, so you must contact WNS Assistance as soon as is possible. In the UK, there is a three year limit, after the accident, where you are able to make a claim.
This might sound like a daunting undertaking, but finding a personal injury solicitor like WNS Assistance is often surprisingly quick and easy. Most personal injury claims companies will offer claims specialists, who will provide free consultations. These specialists will examine your case, and swiftly offer their assessment of your claim.
WNS Assistance will then give you their judgement of the case, and decide whether or not they think that you have a valid claim.
It is important to choose a specialist who does not rush or pressure you, and explains things clearly. Your personal injury solicitor will be crucial to the success of your case, so make sure to find an expert that you can trust and work with.
WNS Assistance will need information from you, such as;
- The date of your accident.
- What happened, and what caused the accident.
- Medical diagnosis from your doctor, and any treatment that you have been given.
- Any insurance policies which you have,
Building a case
WNS Assistance will then start to gather evidence that is related to your injury, and begin building a case. Gathering evidence will likely include tasks such as taking photographs of the of the site of the accident, asking relevant parties questions about the accident, and collecting information about how the accident has affected your day-to-day life.
Workplaces will usually have an accident book which will contain details of your accident, and where it took place.
WNS Assistance will more than likely obtain a medical report of your accident, which will be used to support your claim. The medical report will detail your injuries, specify how your injury has affected your life, and well-being, and outline how long the recovery process will take.
WNS Assistance will be able to claim for factors such as:
- General damages – this refers to the injury itself, and pertains to the suffering caused as a direct result of your accident.
- Compensation of care and assistance – This regards time spent by loved ones, like spouses or siblings, caring for you, following your injury. For example, if a loved one has to take time off of work to look after you, then that would come under compensation of care and assistance, and is relevant to your claim.
- Loss of earnings – Simply put, loss of earnings refers to money that you have lost, whilst away from work, as a result of your injury.
- Medical fees – This can include any equipment, or treatment, that you might need, as a result of your injury.
- Future loss of earnings – If your injury forces you to retire, or you are no longer able to fulfill a certain role, as a result of your injury, than that is referred to as a loss of future earnings, and the defendant can be considered responsible for this.
- Loss of enjoyable employment – Your injury may mean that you are forced to switch roles in a company, and find yourself no longer working in a position which you enjoy. This is called “loss of enjoyable employment”.
- Loss of use vehicle – Perhaps due to a broken limb, or loss of sight, which makes you unable to drive, or maybe because your vehicle is now unusable.
- Damage to clothing – Damage to clothing refers to incidents where your clothes may have been cut of by the emergency services, or become blood stained. Particularly if you were wearing especially valuable clothes at the time (such as something designer), damage to clothing can be a relevant factor in your personal injury claim.
Once WNS Assistance has an understanding of how much pain and suffering the accident has caused you (taking into consideration factors like how your general quality of life, sleep pattern, and ability to perform day-to-day tasks have been damaged by the accident) WNS Assistance will then calculate how much they think you are entitled to claim.
WNS Assistance will then write a letter to the person or persons responsible for your claim, which will explain the details of your accident, and how the defendant is responsible for your injury. This might be due to negligence on your employer’s behalf, unsafe working conditions, or something similar.
Settling in or out of court.
If the defendant disputes your claim, then the matter will be settled in court. The process of settling in court is one which you would discuss WNS Assistance, so that you were familiar with the ins and outs of the dispute, and what would be required of you. Settling a matter in court can also result in court-appointed compensation.
In most cases, however, personal injury claims are settled out of court. If the defendant accepts responsibility (or liability) for your injury, then your personal injury solicitor will discuss the claim with the defendants solicitor, and agree upon the appropriate level of compensation which you are owed.
If you do not agree upon the level of compensation that you are offered, then it is possible to negotiate for a higher amount. Once suitable compensation has been agreed upon, you should receive your compensation up to 28 days after the date of the settlement. If your claim is settled out of court, you will usually receive compensation before then.
Claiming for a Personal Injury Yourself
You’ll be happy to find out you can claim for personal injury yourself without a WNS Assistance.
We all have a right to access justice and pursue the personal injury claim ourselves.
When acted upon correctly this personal approach can be quite effective. There are however, rules and protocols to follow, and we are here to help!
You will need more than just a suit and court date. You must be aware of Pre Action Protocols before your case even reaches court.
These protocols are very helpful if you want to represent yourself as they do offer structure and guidance to this very often complex process.
The PAP also offer an opportunity for both sides to come to an agreement before you even step into a courtroom, again strengthening the opportunity to represent yourself.
Read on to consider some of the steps yourself before committing to self-representation.
Claim Notification Form
If you have the party at fault in sight then this form gives you a chance to outline your claim, the injuries, the losses and your version of events to get the legal ball rolling!
The other party, such as an insurance company or solicitor will then reply either accepting fault or denying liability which allows you to provide further evidence.
This is your opportunity to provide detailed evidence of losses, injuries in the form of employer forms for time off work, GP notes, vehicle repair bills, costs, witness accounts and so forth.
Then here come the experts. This evidence will all be taken over by an independent expert for scrutiny.
These experts include doctors, mechanics, engineers, physios and so on to add weight to your evidence in the form of vehicle repair checks, x-rays, physical examinations to name a few. This may come at a cost to you.
Value of Claim
Once your notification of claim has been put together, with evidence, you need to value it.
The value of the claim means placing a monetary cost to the overall claim. This includes past and future losses, compensation for bills, and damage to vehicles for example, as well as valuing your own pain and suffering.
You can use previous cases of personal injury claims as guidance in regards to potential court and injury costs you hope to cover.
Following the above procedure, if a settlement cannot be agreed then your case will be decided in court.
Your personal injury claim will then be placed under Civil Procedure Rules, where you must comply with strict processes and deadlines that the court demands. This process also includes fees that are paid by the representing party, i.e. you!
You must be well organised to gather your claim and case together, prepare evidence in your favour and arrange witness or expert accounts.
From here, even though you are representing yourself you still have the chance of a Barrister to argue your case on your behalf, with an additional fee of course.
Failing this, you can still continue alone as a litigant in person.
The settlement can still be reached before trial at this point. Whether a settlement is reached before or as a result of trial then the other party will pay you the agreed value of your claim, if successful.
Be sure to value your claim accurately, because even if successful the other party can still dispute the nature of your expenses, court costs and so forth. Again, the court may need to step in here to award compensation to either party where necessary.
If you have lost the case where you represent yourself then you are liable to pay their agreed claim value to the opposing party. That includes their considered expenses and fees.
Litigant in Person
If you decide to represent yourself through a personal injury claim in court without legal support then you are the litigant in person. Also termed as the complainant or accuser of the claim.
For further advice and guidance, the Bar Council have provided a guide to representing yourself in court which provides details on a wide range of civil legal matters, such as personal injury.
You have a true first-hand account of what happened, your injuries and how this incident has affected your life.
Second-hand information via legal support can lose validity or severity if the claim is made many months or years after an incident.
This is also a money-saving approach as you can save money on appointing a solicitor for your personal injury claim.
Fees can be around 25% of the winning compensation, which is potentially a great saving. However, it must be considered that you have accurately valued your claim to cover all your personal costs, as well as being able to pay the fees to the other party if claim is unsuccessful.
This approach can be very stressful, time-consuming and a complex process. Of course we are not all legal experts so learning on the job can have an impact on our health and wellbeing.
There are often associated risks, pitfalls, costs and fees to consider which you need to pay yourself, whether you win or lose.
‘No win, no fee’ agreements are often a good option for many who want to make a more risk-free claim.
Personal injury lawyers can act on your behalf as a ‘no win, no fee’ agreement places them in your best interest to be successful.
The value of your claim can be grossly miss-managed. When representing yourself you can become emotionally attached and place high financial value on your claim.
This can mean certain items that ‘mean’ more to you personally may be overestimated in value than they are worth in monetary terms.
Furthermore, under-estimating your claim is also a danger if you haven’t considered all possible loss of earnings. You could end up losing thousands if you don’t accurately assess all income and potential worth that’s been affected by injury.
This can even include for example, a £40 a month gym membership that you haven’t been able to use for many months, or not able to use in the future. Consider all possibilities before potentially under-settling yourself.
Lastly, when representing yourself you are placing yourself up against experts in the field.
You go up against lawyers, insurance companies and solicitors’ where their sole aim is to not accept liability on your personal injury claim.
Their full time job is to win the case, or at least settle for the lowest possible amount. This isn’t a level playing field.
Utilising legal support yourself can empower you to get your claim across whilst letting experts in the field take up all the stresses and strains of the process.
Their skills and knowledge of the injury claim procedure can go in your favour, especially if you agree to a ‘no win, no fee arrangement. What have you got to lose?
Whilst making a claim can seem scary, and overwhelming, hopefully you’ve found this article useful and now have more confidence making a decision when it comes to your car accident claim or personal injury claim.
The claims system that is set up today is in favour of the claimant because you can bring your case to court at zero financial risks to yourself.
As long as you are confident that the accident wasn’t your fault and you have the evidence to back your claim up, it is very worth making a claim for compensation, whether it be yourself, with WNS Assistance or my personal preference: ‘Personal Injury Assist’.