MoneyNerd Data Protection Summary
This page summarises MoneyNerd Limited’s approach to personal data. Please read our Privacy Policy for the full details of our processing, including lawful bases, recipients, retention, international transfers and your rights, and our Cookie Policy for cookies and similar technologies.
Who is responsible for your information?
MoneyNerd is a trading name of MoneyNerd Limited, company number 12915403. We are responsible for the personal data we process for our website, enquiries and introduction service. You can contact us at [email protected] or write to MoneyNerd Limited, The Grange, Grange Road, Malvern, WR14 3HA.
Debt enquiries and introductions
MoneyNerd does not provide debt advice or administer debt solutions. Where a debt introduction proceeds, we share the relevant enquiry details with Pacific Financial Solutions Limited, trading as The Debt Advice Service, so it can contact you about your enquiry. MoneyNerd and The Debt Advice Service are responsible for their own processing. The form and privacy information explain the recipient and purpose; a debt enquiry does not authorise unrelated marketing or sharing with every commercial partner.
How we use and retain information
The information we use depends on the service you request. It may include contact and enquiry details, communications, referral and compliance records, and website-use information. Each use requires an appropriate lawful basis. Our Privacy Policy explains the purposes and bases, rather than treating your use of the website as consent to every activity.
We retain information according to the purpose and applicable recordkeeping requirements described in our Privacy Policy. Debt-introduction records, ordinary non-debt enquiries and marketing preferences have different retention rules. Retention by MoneyNerd is separate from a provider’s records of a debt solution. An unsubscribe request stops marketing but does not automatically erase records we lawfully need for compliance, complaints or to honour your opt-out.
Your rights and choices
You can ask to access or correct your personal data, request erasure or restriction, object to processing, and request data portability where the relevant conditions apply. You can withdraw consent where we rely on it. The right to object to direct marketing is absolute; other rights can have conditions or exceptions.
Contact [email protected] to exercise your rights or raise a concern. You do not need a particular form or wording. We normally respond to rights requests without undue delay and within one calendar month, subject to any extension or pause permitted by law. Our Privacy Policy explains the details and how to complain to the Information Commissioner’s Office.
Cookies and similar technologies
Optional advertising and tracking technologies require the permissions explained in our Cookie Policy. Browsing the website or submitting an enquiry does not itself provide that consent. Cookie durations vary by technology; there is no single expiry period for every cookie. Read our Cookie Policy for the services, purposes and ways to manage your choices.