DWP Debt Management Contact Details 2022
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Find the DWP Debt Management contact details here. We’ve rounded up the most up-to-date contact information for the debt recovery department of the DWP and answered some of the most common questions when trying to pay off a DWP debt.
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What is the DWP?
The Department for Work and Pensions (DWP) is a governmental department that oversees the British welfare system, pension payments and child maintenance payments. It is the biggest government department and is responsible for actioning payments to around 20 million people at any given time.
How do I contact DWP by phone?
The Department for Work and Pensions can be contacted on many different phone numbers. The number you need to call will depend on your query.
For example. For queries relating to Universal Credit, you should call 0800 328 5644. Whereas for queries relating to a pension there is a different primary number.
Keep reading for DWP Debt Management contact details!
What is DWP Debt Management?
DWP Debt Management is a department within the Department for Work and Pensions, which is responsible for recovering debts owed to the DWP. If you owe a debt to the DWP, you’ll be contacted by DWP Debt Management. You’ll be notified of your debt and ways to pay in writing.
The DWP will try to find a solution that works for everyone. This often means accepting repayment plans when you can’t afford to pay back all your overpayments at once.
What are the common DWP debts?
You could owe money to the DWP for different reasons. The most common DWP debts are:
- Tax credit overpayments
- Housing benefit overpayments
- Unpaid social fund loans
Most of the time, you’ll owe the Department for Work and Pensions because they overpaid you a social security benefit. This happens when the department has incorrect information about you, such as the wrong information about your or your household’s annual income.
If the DWP thinks you earn less than you do, they’ll continue to pay you a means-tested benefit at a higher rate. Once they realise that you’ve been earning more than they thought, they’ll ask for all of the overpayments back. This is why it’s important to keep the DWP updated with your most recent information.
They usually ask for a lump sum repayment, but you may be able to discuss payment plans with DWP Debt Management to prevent you from entering into financial instability.
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How do I contact DWP Debt Management?
DWP Debt Management offices aren’t open to the general public, but you can call them on 0800 916 0647. Phone lines are open on weekdays between 8am and 7.30pm. They also have a textphone number, which is 0800 916 0651.
If your query is in relation to social fund loans and social fund repayment, you should call 0800 169 0140 instead. The textphone equivalent is 0800 169 0286. If you want to speak in Welsh, you can call 0800 169 0240. The social fund line is open on weekdays between 8am and 5pm only.
Can I pay DWP debts over the phone?
You can pay some DWP debts over the phone. You’ll need to call the relevant department and provide the agent with your details to pay. Lines are made secure when making these payments.
Can I make an official complaint over the phone?
The DWP accepts complaints made over the phone or in writing unless stated otherwise.
Is there an email address for DWP Debt Management?
There is no public email address you can use to contact the DWP Debt Management department. But you can write to them. The address you should use when sending a letter to DWP Debt Management is:
Debt Management C
Mail Handling Site A
Can the DWP write off a debt?
Some DWP debts can be written off in specific circumstances. The StepChange debt charity states that the DWP will pause repayments on a debt if you can’t afford to pay at least £10 per month within a payment plan. They will then reassess your financial situation a year later. If you still can’t afford to pay £10 per month, they will consider writing off your debt.
What happens if I don’t pay my DWP debt?
If you don’t pay a DWP debt you could face debt enforcement action, which may include the use of bailiffs or an Attachment of Earnings Order (AEO), which is where money is taken directly from your monthly salary or other social payments.
DWP Debt Management contact details (quick recap!)
The easiest way to contact DWP Debt Management is on 0800 916 0647 on weekdays between 8am and 7.30pm. If you want to discuss a social fund loan, you’ll need to call 0800 169 0140 between 8am and 5pm on weekdays.
To write to the DWP Debt Management team, you should forward your letters to:
Debt Management C
Mail Handling Site A
Do you need personalised help with DWP debts?
For personalised support dealing with a DWP debt, consider speaking with one of the fantastic UK debt charities. They can offer a confidential chat about your debts with the DWP for free. Or why not give our own debt help guide a read?