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Freeze Debt App Review (UK) Is it any good?

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By
Scott
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Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Mar 11th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Featured in...

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Are you worried about how to handle your debt? Perhaps you’re puzzled by the choices out there.

Don’t worry, you’ve come to the right place. Each month, over 170,000 people visit our website seeking advice on debt matters.

This is a simple review of the Freeze Debt App, a tool that may help you. In this review, we’ll cover:

  •  The key features of the Freeze Debt App
  •  How the Freeze Debt App can help you write off some debt
  •  Important details about Freeze Debt Limited
  •  Common questions about the Freeze Debt App

Debt can be a big worry, and it’s common to feel unsure about asking for help. In fact, Citizens Advice revealed that 60% of adults facing financial difficulties hesitate to seek assistance.1

But rest assured, you’re not alone. We’re here to help you find the best way to handle your debt.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

Freeze Debt App Review UK

At the time of writing, the Freeze Debt App has a review score of 4/5 on the Apple store, with customers praising the online chat function and the simplicity of the process.

You can see Freeze Debt App reviews by heading to the Apple or Google store.

Freeze Debt Chat in-app Messenger

» TAKE ACTION NOW: Fill out the short debt form

Freeze Debt Solutions

The Freeze Debt App will gather your information and recommend a debt solution which fits your situation and level of income the best. It may recommend one of many popular debt solutions in the UK, such as:

Freeze Debt App Solutions
Source: Author

Debt Solutions Comparison

I’ve put together this quick table to help you better understand the recommended debt solutions on the Freeze Debt app.

Debt Solution Description Formality Debt Type Debt Range Legally Binding Impact on Credit Score Asset Risk Monthly Payment Duration Creditor Agreement Required
Debt Management Plan (DMP) Agreement to pay back non-priority debts in one monthly payment. Informal Non-priority debts Any amount
No Yes No Varies Varies (until debt is paid) No (but creditors must be informed)
Individual Voluntary Arrangement (IVA) Agreement to pay back all or part of your debts over a set period. Formal All or part of debts Usually over £10,000 Yes Yes Possible Fixed Fixed period, usually 5-6 years Yes (75% by debt value must agree)
Debt Relief Order (DRO) Freezes debt for a year and be potentially written off. Formal Non-priority debts <£20,000 debt Yes Yes No None during freeze 12 months No (court approval needed)
Bankruptcy Legal status for those who cannot repay debts, potentially writes off debts. Formal Unmanageable debts Any amount, typically high debt Yes Yes High None during bankruptcy Usually 12 months, then discharge No (court process)
Consolidation Loan Taking out a new loan to pay off all existing debts. Multiple debts Based on loan amount Varies Yes Depends on loan type Fixed Depends on loan terms No
Payment Holiday Temporary relief or reduced payments offered by creditors.
short-term financial difficulties Any No Yes Low Reduced or paused payments Break of up to 6 or 12 months, depending on circumstances, payment history, and creditor’s policy. No
Informal Negotiation Direct negotiation with creditors for reduced payments or extended terms. All debts Any No Possible No Negotiable Until agreement terms are met No
Statutory Debt Repayment Plan (SDRP) Plan to repay debts over a reasonable time, with protections from creditor action. Formal All debts Varies Yes Yes No Fixed Varies, based on ability to pay Yes
Equity Release Homeowners release equity from their home to pay off debts.
Debts of homeowners, typically older individuals aged 55+ Varies and depends on property value Yes Yes Asset (home) is used as collateral Varies 8-10 weeks timeframe from application to fund disbursement. Lifetime; repaid on house sale/death. No

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get started

How to complain about Freeze Debt Limited?

The FCA (Financial Conduct Authority) lists contact details in their register that you can use to complain about a debt management company, should you need to.

These are the details listed for Freeze Debt Limited:

Ambler House
Trevelyan Square
Leeds
West Yorkshire
LS1 6EDL
UNITED KINGDOM
+4401134290112

If Freeze Debt does not respond to your complaint, you should contact the Financial Ombudsman Service. They will be able to handle your complaint.

Information correct as of 09/08/23  (FCA)

Company information:

Companies House includes important details about every registered business, such as their date of incorporation.

I share below the most important information about Freeze Debt listed on Companies House as listed on their website::

Address: Ambler House, Trevelyan Square, Leeds, West Yorkshire, United Kingdom, LS1 6ED
Phone number: +4401134290112
Website: www.freezedebt.co.uk

Date of incorporation: 22 February 2019
Company status: Active
Company number: 11842271
Company type: Private limited Company
Information correct as of 09/08/23  (Companies House)

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

Get started

Reviews shown are for The Debt Advice Service.

FCA registration:

The Freeze Debt App is a legitimate debt solution initiative by a debt advice company.

They want to do things differently and have developed an innovative app. We know they’re legitimate because they’re FCA registered.

The conduct regulator for financial services firms (including debt solution providers) and financial markets in the UK is called The Financial Conduct Authority (FCA).

Freeze Debt Limited is registered with the following details.

FCA regulated: No
FCA status: No longer registered as an Appointed Representative
FCA regulated activities: Act on behalf of another firm (its principal) that is authorised for certain activities in the UK or regulated in another EEA country.
FCA reference number: 840092
Trading names: FREEZE DEBT LTD, FREEZE DEBT
Connected [principal) businesses: PEBBLE PROTECTION LIMITED, Blackberry Finance Solutions Limited
Place of business: Ambler House, Trevelyan Square, Leeds, West Yorkshire, LS1 6ED, UNITED KINGDOM

Information correct as of 09/08/23  (FCA)

Data protection registration:

Data protection registration means that this company is registered with ICO, the UK’s independent authority set up to uphold information rights in the public interest.

The privacy of your data will be protected.

Registration No: ZA525047
Data controller: Freeze Debt Ltd
Address:
10-12 East Parade
Leeds
LS1 2BH

Information correct as of 09/08/23  (ICO)

Freeze Debt Contact Details

Address:

Ambler House
Trevelyan Square
Leeds
LS1 6ED

Website

www.freezedebt.co.uk

Freeze Debt App FAQs

Why did Freeze Debt make the app?
They made the app because they thought people were too embarrassed to call about their debts and wanted to give these people an easier way. The app also cuts down on the time you would normally spend waiting on the phone, making for a more user-friendly and efficient process.
Can anyone download the Freeze Debt App?
Anyone with an iOS or Android device can download the Freeze Debt App from their respective app stores and get started immediately.
Is the Freeze Debt App free to download?
Yes, the Freeze Debt App is 100% free with no additional fees or charges.
What if I have questions? Is there a phone number as well?
If you have questions your primary option is to use the app’s chat service, but there is also a secondary option to receive a phone call from their debt advisors or from Freeze Debt Limited themselves which can be arranged following registration via the app.
Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

  1. StepChange – Credit safety net report
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The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.