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Indigo Michael Ltd Debt – Should You Pay? 2022

Indigo Michael Ltd Debt Collectors

For free and impartial money advice and guidance, visit MoneyHelper, to help you make the most of your money.

Indigo Michael Ltd.

If you’ve been contacted by Indigo Michael and you’re confused about what comes next, we can help! Here’s everything you need to know about how to deal with Indigo Michael Ltd debt collectors

The world of finances is often a tough one to navigate. A wide and varied array of factors can impact your financial health at any time, presenting all kinds of challenges.

There are many companies that position themselves as helpful in these challenging times. One such company is Indigo Michael Ltd.We look at who Indigo Michael Ltd are and what you should do if they contact you about debt so that you know how to navigate your way towards debt freedom!

It’s not your fault. Complaints to the Financial Ombudsman have risen this year from 830 to 2,006, so it’s safe to say that you’re not alone.

Deal with your debt today and feel amazing tomorrow.

Don’t worry, here’s what to do!

You could get rid of Indigo Michael by writing off some of your debt.

There’s several debt solutions in the UK, some can take years off your debt, while others can be expensive and drawn-out.

Fill out the 5 step form to get started.

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Who are Indigo Michael Ltd?

Indigo Michael Limited is an online creditor running account credit facilities that offer customers a revolving line of credit so that they never fall into an unwanted overdraft and get fined for it. They own the website SafetyNet. Customers get a revolving line of credit, meaning that a set amount is always available and can be re-borrowed once it’s repaid. They track the daily balance of your account and deposit money when balances fall below an agreed level (determined when you set up the account).

SafetyNet allows customers to borrow up to £500, usually to cover monthly costs so you don’t go into your overdraft.

As well as SafetyNet Credit, Indigo Michael Ltd are also known as Account Technologies. They’re a firm that’s registered with the Lending Standards Board and the Financial Conduct Authority (FCA).

Although founded in 2011, since 2019, they have been taking an ‘open banking’ approach to their finance. This government initiative means that Indigo Michael Ltd can access your bank transaction data provided you give them permission.

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Is Indigo Michael Legit?

Yes, Indigo Michael is a real company, and they’re bound by the various UK laws, including the standards of the FCA. If you’ve been contacted by Indigo Michael Ltd, you may initially be confused and sceptical of how legitimate they are. The chances are, you don’t recall ever having any dealings with them in the past.

The chances are that you’ve had dealings with SafetyNet Credit, and that’s why Indigo Michael Limited is contacting you. The latter is the parent company of SafetyNet, meaning they’re the company that you owe money to.

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If you need the essential information proving that they’re a legitimate company, you can find it below:

  • Address: Windsor Court, Kingsmead Business Park, Frederick Place, High Wycombe, Buckinghamshire, HP11 1JU
  • Email: [email protected]
  • Phone: 08001808559
  • Companies House Number: 07721420

The Companies House number is particularly important as it shows the Indigo Michael Ltd is a company that’s been registered in the UK. So, if you’ve had a letter from them, you can guarantee it’s real.

Indigo Michael can be reached using any of the methods listed above. They can provide you with their money advice service as well as the county court judgement. You can also talk to their agents about interest rates.

Have you received a letter from this debt collector? I’ll buy it off you for £5

In general, SafetyNet, the company that Indigo Michael Ltd own, seems to have quite a positive rating. On Trustpilot, there are many five-star reviews of the service. Again, this goes to show that they’re a real business that has a positive reputation.

You shouldn’t ignore contact from Indigo Michael Limited, even if they’ve sent you a letter in error. They will continue to pursue the outstanding debt, and likely escalate their efforts if you ignore them.

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How do Indigo Michael Loans work?

If you owe money to Indigo Michael Ltd, it’s likely that you actually borrowed the amount from SafetyNet. This company works in a very similar way to a payday loans service, although what they actually offer is a continuous flow of money.

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Loans of this type work as a ‘safety net’ for your bank account. Essentially, you have an agreed amount of credit that’s connected to your account.

SafetyNet securely monitors your balance, giving you money when you need it, and taking it back when you can afford it. SafetyNet’s option requires that you have read-only access to your internet banking to be evaluated for a facility. If you are provided with a facility, they will evaluate your bank account and transactions every day and keep track of any changes in your financial status.

New customers can borrow up to £500 in this manner, while those with a proven record can access up to £1000.

You have to give SafetyNet permission to access your account transaction data, and they’ll also run a credit check and a status and affordability assessment to see whether you can afford repayments.

Interest rates for SafetyNet are incredibly high, at 0.8% per day, which works out at a representative 68.7% APR. This is right on the legal limit for what lenders can charge customers.

However, there is a credit limit of 40 days of borrowing from these kinds of payment services. It can mean that you borrow £500, after 40 days, you would owe £660. This is to help prevent people from having more financial difficulties than they originally started with.

Some customers complain that funds are taken without their knowledge. However, as part of the agreement of using their service, SafetyNet can take funds from your account when you can afford it. Understandably, many people need the money that was taken for everyday necessities, and that’s where payment services like this can begin to adversely affect those experiencing financial difficulties.

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Why is Indigo Michael Ltd contacting you?

If you have an outstanding debt with SafetyNet and have missed payments, it’s likely that you’ll eventually receive contact from Indigo Michael Ltd. Usually, the company will let you know when they are attempting to take payment from your account.

Remember, SafetyNet has access to your bank transactions, so they will know when you have sufficient funds to repay the amount you borrowed plus interest.

However, they will also take partial payments when possible. Again, they usually give you notice of at least 48 hours before they attempt to take any money.

If they are unsuccessful in taking back the funds you owe from your account, they may reach out to you in different ways. This could be because you have cancelled the debit card that is tied to your repayments or it has expired.

Usually, they’ll start with a phone call or text message. However, if you don’t respond, they may start to send letters and call you more frequently.

Like many creditors, all of the information on debts is held on a computer system. So, it’s very unlikely they won’t chase you if you don’t repay your loan.

After a further amount of time without paying back the money you owe, they may start attempting to visit your property. In this instance, they will usually have to give you seven days’ notice of their visit.

Want to avoid home visits from Indigo Michael debt collectors?

There are several debt solutions in the UK, some of which mean that you will no longer have to deal with Indigo Michael yourself and therefore they cannot visit your home.

You can write to Indigo Michael to request them to stop contacting you and outline your preferences. They must abide by this. Remember that they cannot enter your home without a court ruling and you will be made aware if this process goes ahead.

There are pros and cons to all debt solutions so it is important to consider your options carefully.

Fill out the 5 step form to get started.

What companies does Indigo Michael Ltd collect for?

Indigo Michael Ltd will usually only contact you about debts from SafetyNet. As they are a creditor and not a debt collection agency or bailiff, they’re only interested in their own outstanding payments.

So, if you’ve borrowed money from this revolving credit company, you could hear from them.

However, just because they only collect for one company doesn’t mean they won’t be persistent or even aggressive over it. If anything, they’re going to be more persistent in retrieving the money they’re owed.

Because they’re not a debt collection agency or bailiff, their powers are somewhat restricted.

However, that doesn’t mean they won’t be as forceful or intimidating as they can be when trying to collect money from you.

Furthermore, they can also escalate your case to try and reclaim their money. This can include steps such as visiting your home, applying for a county court judgement (CCJ) against you, and calling in the bailiffs to recover your funds.

You’ll often find that the letters issued by these companies follow a standard format. They’ll outline how much you owe, set an arbitrary payment deadline, and threaten further action if you do not pay.

However, there are steps you can take to calm the situation, usually by contacting them.

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Will Indigo Michael Ltd visit your home?

In the early stages of attempting to collect the debt, it’s unusual for creditors to visit your home. However, if you ignore their correspondence or refuse to arrange a form of payment, they may attempt to visit you.

Usually, they have to give you notice of when they’ll come to your house. And, even if they do show up, they have no legal power to enter your property or take your possessions in the form of repayment.

If they were to call in the bailiffs, the situation would be different.

There are certain legal powers they do have, however. They can:

  • Send letters to you, even at addresses you’ve not provided them.
  • Apply interest and penalty charges to the amount you owe.
  • Register a default against your credit file. This can negatively impact your credit score.
  • Issue a CCJ. Again, these can significantly impact your credit rating.
  • If your debt is greater than £5000, they can petition you for bankruptcy.

So, writing to you and arriving at your home may only be the start of the action they take against you. It’s important that you deal with the situation head-on. Ignoring it will only make things difficult.

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Do I have to pay Indigo Michael?

We all have to repay our debts in some way or another. If you genuinely owe money to Indigo Michael Ltd or SafetyNet, then you will have to pay back that money somehow.

However, this doesn’t necessarily mean that you have to pay them the full amount all at once.

There are, of course, some exceptions to this. If the debt is older than six years, it may be what’s known as statute-barred. So, if they’ve not contacted you about it and you’ve not made repayment for six years, it could be written off.

Similarly, if you’ve already paid the money or you don’t think you owe it in the first place, it’s their responsibility to prove it.

You can write to them and ask them to prove that the debt is yours. Make sure to send a physical letter, and check out the FCA’s Consumer Credit sourcebook for full details.

In some rare instances, the debt may genuinely not be yours. Someone else who has previously lived at your residence may have incurred it, or someone with a similar name could have borrowed the money.

Again, you should contact Indigo Michael Ltd to discuss this matter in full.

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What options do I have with Indigo Michael?

You have several options when it comes to managing your debt. First and foremost, it’s important not to ignore letters or calls from creditors. It will only make matters worse, and it could end up costing you far more than the original debt. Missed or late payments can damage your credit history, making it more difficult to gain credit in the future (including mortgages).

If you have the funds to make a repayment and you’re sure you owe the money, it’s a sensible course of action.

However, if funds are short, you may want to reach out to the creditor to arrange a repayment plan. Often, this can be a set monthly amount that slowly pays off your debt.

If your debt is over £5000, you may be able to apply for an individual voluntary arrangement (IVA). This combines all your debts into one and means you can make lower monthly repayments.

Usually, this lasts for 60 months, and any outstanding money is written off at the end.

There are also debt management solutions you can look to. Things like consolidation loans and debt arrangement schemes can help you make regular repayments that you can afford.

As a last resort, bankruptcy is an option. However, it can have some significant impacts.

See my debt options overview page outlining all your possible debt options and pros and cons of each.

What laws does Indigo Michael Ltd have to follow?

Lending laws have changed significantly over the last few years, mostly to protect consumers from racking up huge debts. Because Indigo Michael are regulated by the FCA, there are certain laws they have to follow.

There are several actions that the company cannot take when dealing with your debt. For example, they cannot:

  • Harass you. Although they can contact you to a ‘reasonable’ level, they cannot do things like call you at unsociable times or force their way into your home. You can set your contact preferences, which Indigo Michael must follow
  • Talk to others. Data protection laws mean that creditors cannot talk to neighbours, relatives, colleagues or friends about your debt.
  • Confuse you. They can’t use legal jargon or pretend to have powers they don’t have to try and confuse you. They cannot send you letters that look like official court documents.
  • Threaten you. Indigo Michael Ltd or any similar companies cannot send people to threaten or lie to you.

If you feel like they may have breached any of these rules, there are a few actions you can take. Firstly, you can contact Citizens Advice, who may be able to help you manage the situation.

You can also lodge a formal complaint against the company. They have to deal with this in a satisfactory and timely way.

In the instance that Indigo Michael Ltd does not resolve your complaint properly, you can contact the Financial Ombudsman Service. They can provide an impartial ruling on your case.

Do you need debt advice?

If you need assistance with debt relief, there are various organisations that provide this service for free. These are some of the organisations that offer free debt advice.

Contact National Debtline

Indigo Michael FAQs

What is Indigo Michael on my credit report?
Indigo Michael is a creditor and debt collector who will chase down any debts owed to them should they fail to be paid. Your credit report represents this instance.
Who is Indigo Michael Ltd?
Indigo Michael Limited is a creditor who owns the website SafetyNet. Should your loan repayments with SafetyNet fail to be made then you will be chased for debt by Indigo Michael.
Will SafetyNet affect credit score?
Yes. Your behaviour with SafetyNet will be reported to credit reference agencies. Negative behaviour will negatively affect your credit score.
Is Indigo Michael a Debt Collection company?
Yes. But only for SafetyNet in most cases. As a debt collector, Indigo Michael has all of the same legal powers as the original creditor who used to own your debt. Even when you owe Indigo Michael money, they aren’t permitted to harass you or make inappropriate phone calls, but they are permitted to chase you for the money you owe. This will usually start with debt collection letters, but this could quickly escalate if ignored, like with any other debt recovery company.
Is Indigo Michael trustworthy
The company has good reviews on Trust Pilot. However, you can read safety net credit reviews here to find out more about the company and whether or not to trust them. You can check out SafetyNet’s credibility through their own Firm Reference Number: 715525.
Can Indigo Michael take me to court?
Indigo Michael has the right to sue you if you owe them money and do not pay up. If Indigo Michael successfully sues you, the court will file a judgement (also known as an order) against you requiring you to repay the debt. If, on the other hand, all of your money and assets are safe, creditors will be unable to seize them.
Is Indigo Michael anything to do with Tappily?
Yes. Tappily, a business name of Indigo Michael Limited (IML), is a lender that offers running account credit facilities. IML is also authorised by the Financial Conduct Authority to carry out the functions of a credit broker.


CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

Are you struggling with debt?

Affordable repayments

Reduce pressure from people you owe

Stop interest and charges from soaring

Get started


Are you struggling with debt?
Are you struggling with debt?
  • Affordable repayments
  • Reduce pressure from people you owe money to
  • Stop interest and charges from soaring