Indigo Michael Ltd: How to Deal with Them

Indigo Michael Ltd.

In this article we tell you how to deal with Indigo Michael Ltd debt collectors. The world of finances is often a tough one to navigate. A wide and varied array of factors can impact your financial health at any time, presenting all kinds of challenges. There are many companies that position themselves as helpful in these challenging times. One such company is Indigo Michael Ltd. We look at who Indigo Michael Ltd are and what you should do if they contact you about debt so that you know how to navigate your way towards debt freedom!

Complaints to the Financial Ombudsmen have risen this year from 830 to 2,006, so it’s safe to say that you’re not alone.

Indigo Michael Ltd offer short-term loans that are designed to help people stay on top of their finances. However, when things don’t go according to plan, the situation can get even worse…

Who are Indigo Michael Ltd?

Indigo Michael Limited is a creditor who owns the website SafetyNet. They offer customers a revolving line of credit, meaning that a set amount is always available and can be re-borrowed once it’s repaid. SafetyNet allows customers to borrow up to £500, usually to cover monthly costs so you don’t go into your overdraft.

As well as SafetyNet Credit, Indigo Michael Ltd are also known as Account Technologies. They’re a firm that’s registered with the Lending Standards Board and the Financial Conduct Authority (FCA).

Although founded in 2011, since 2019, they have been taking an ‘open banking’ approach to their finance. This government initiative means that Indigo Michael Ltd can access your bank transaction data provided you give them permission.

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Are they a legitimate business?

If you’ve been contacted by Indigo Michael Ltd, you may initially be confused and sceptical of how legitimate they are. The chances are, you don’t recall ever having any dealings with them in the past. However, they are a real company, and they’re bound by the various UK laws, including the standards of the FCA.

The chances are that you’ve had dealings with SafetyNet Credit, and that’s why Indigo Michael Limited is contacting you. The latter is the parent company of SafetyNet, meaning they’re the company that you owe money to. 

If you need the essential information proving that they’re a legitimate company, you can find it below:

  • Address: Windsor Court, Kingsmead Business Park, Frederick Place, High Wycombe, Buckinghamshire, HP11 1JU
  • Email: legalandregulatory@accounttechnologies.com
  • Phone: 08001808559
  • Companies House Number: 07721420

The Companies House number is particularly important as it shows the Indigo Michael Ltd is a company that’s been registered in the UK. So, if you’ve had a letter from them, you can guarantee it’s real.

In general, SafetyNet, the company that Indigo Michael Ltd own, seems to have quite a positive rating. On Trustpilot, there are many five-star reviews of the service. Again, this goes to show that they’re a real business that has a positive reputation.

You shouldn’t ignore contact from Indigo Michael Limited, even if they’ve sent you a letter in error. They will continue to pursue the outstanding debt, and likely escalate their efforts if you ignore them.

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How do Indigo Michael Loans work?

If you owe money to Indigo Michael Ltd, it’s likely that you actually borrowed the amount from SafetyNet. This company works in a very similar way to a payday loans service, although what they actually offer is a revolving line of credit.

Loans of this type work as a ‘safety net’ for your bank account. Essentially, you have an agreed amount of credit that’s connected to your account. SafetyNet securely monitors your balance, giving you money when you need it, and taking it back when you can afford it.

New customers can borrow up to £500 in this manner, while those with a proven record can access up to £1000. You have to give SafetyNet permission to access your account transaction data, and they’ll also run a credit check to see whether you can afford repayments.

Interest rates for SafetyNet are incredibly high, at 0.8% per day, which works out at a representative 68.7% APR. This is right on the legal limit for what lenders can charge customers. However, there is a cap of 40 days of borrowing. It can mean that you borrow £500, after 40 days, you would owe £660.

Some customers complain that funds are taken without their knowledge. However, as part of the agreement of using their service, SafetyNet can take funds from your account when you can afford it.


Why are they contacting you?

If you have an outstanding debt with SafetyNet, it’s likely that you’ll eventually receive contact from Indigo Michael Ltd. Usually, the company will let you know when they are attempting to take payment from your account.

Remember, SafetyNet has access to your bank transactions, so they will know when you have sufficient funds to repay the amount you borrowed plus interest. However, they will also take partial payments when possible. Again, they usually give you notice of at least 48 hours before they attempt to take money.

If they are unsuccessful in taking back the funds you owe from your account, they may reach out to you in different ways. This could be because you have cancelled the debit card that is tied to your repayments or it has expired.

Usually, they’ll start with a phone call or text message. However, if you don’t respond, they may start to send letters and call you more frequently. Like many creditors, all of the information on debts is held on a computer system. So, it’s very unlikely they won’t chase you if you don’t repay your loan.

After a further amount of time without paying back the money you owe, they may start attempting to visit your property. In this instance, they will usually have to give you seven days’ notice of their visit.

What companies does Indigo Michael Ltd collect for?

Indigo Michael Ltd will usually only contact you about debts from SafetyNet. As they are a creditor and not a debt collection agency or bailiff, they’re only interested in their own outstanding payments. So, if you’ve borrowed money from this revolving credit company, you could hear from them.

However, just because they only collect for the one company doesn’t mean they won’t be persistent or even aggressive over it. If anything, they’re going to be more persistent in retrieving the money they’re owed.

Because they’re not a debt collection agency or bailiff, their powers are somewhat restricted. However, that doesn’t mean they won’t be as forceful or intimidating as they can be when trying to collect money from you.

Furthermore, they can also escalate your case to try and reclaim their money. This can include steps such as visiting your home, applying for a county court judgement (CCJ) against you, and calling in the bailiffs to recover your funds.

You’ll often find that the letters issued by these companies follow a standard format. They’ll outline how much you owe, set an arbitrary payment deadline, and threaten further action if you do not pay. However, there are steps you can take to calm the situation, usually by contacting them.

Will Indigo Michael Ltd visit your home?

In the early stages of attempting to collect the debt, it’s unusual for creditors to visit your home. However, if you ignore their correspondence or refuse to arrange a form of payment, they may attempt to visit you.

Usually, they have to give you notice of when they’ll come to your house. And, even if they do show up, they have no legal power to enter your property or take your possessions in the form of repayment. If they were to call in the bailiffs, the situation would be different.

There are certain legal powers they do have, however. They can:

  • Send letters to you, even at addresses you’ve not provided them.
  • Apply interest and penalty charges to the amount you owe.
  • Register a default against your credit file. This can negatively impact your credit score.
  • Issue a CCJ. Again, these can significantly impact your credit rating.
  • If your debt is greater than £5000, they can petition you for bankruptcy.

So, writing to you and arriving at your home may only be the start of the action they take against you. It’s important that you deal with the situation head-on. Ignoring it will only make things difficult.

Do I have to pay them?

We all have to repay our debts in some way or another. If you genuinely owe money to Indigo Michael Ltd or SafetyNet, then you will have to pay back that money somehow. However, this doesn’t necessarily mean that you have to pay them the full amount all at once.

There are, of course, some exceptions to this. If the debt is older than six years, it may be what’s known as status-barred. So, if they’ve not contacted you about it and you’ve not made repayment for six years, it could be written off.

Similarly, if you’ve already paid the money or you don’t think you owe it in the first place, it’s their responsibility to prove it. You can write to them and ask them to prove that the debt is yours. Make sure to send a physical letter, and check out the FCA’s Consumer Credit sourcebook for full details.

In some rare instances, the debt may genuinely not be yours. Someone else who has previously lived at your residence may have incurred it, or someone with a similar name could have borrowed the money. Again, you should contact Indigo Michael Ltd to discuss this matter in full.

What options do I have?

You have several options when it comes to managing your debt. First and foremost, it’s important not to ignore letters or calls from creditors. It will only make matters worse, and it could end up costing you far more than the original debt.

If you have the funds to make a repayment and you’re sure you owe the money, it’s a sensible course of action. However, if funds are short, you may want to reach out to the creditor to arrange a repayment plan. Often, this can be a set monthly amount that slowly pays off your debt.

If your debt is over £5000, you may be able to apply for an individual voluntary arrangement (IVA). This combines all your debts into one and means you can make lower monthly repayments. Usually, this lasts for 60 months, and any outstanding money is written off at the end.

There are also debt management solutions you can look to. Things like consolidation loans and debt arrangement schemes can help you make regular repayments that you can afford. As a last resort, bankruptcy is an option. However, it can have some significant impacts.

See my debt options overview page outlining all your possible debt options and pros and cons of each.

What laws does Indigo Michael Ltd have to follow?

Lending laws have changed significantly over the last few years, mostly to protect consumers from racking up huge debts. Because Indigo Michael are regulated by the FCA, there are certain laws they have to follow.

There are several actions that the company cannot take when dealing with your debt. For example, they cannot:

  • Harass you. Although they can contact you to a ‘reasonable’ level, they cannot do things like call you at unsociable times or force their way into your home. You should be able to set your contact preferences, and Indigo Michael should follow these preferences.
  • Talk to others. Data protection laws mean that creditors cannot talk to neighbours, relatives, colleagues or friends about your debt.
  • Confuse you. They can’t use legal jargon or pretend to have powers they don’t have to try and confuse you. They cannot send you letters that look like official court documents.
  • Threaten you. Indigo Michael Ltd or any similar companies cannot send people to threaten or lie to you.

If you feel like they may have breached any of these rules, there are a few actions you can take. Firstly, you can contact Citizens Advice, who may be able to help you manage the situation. You can also lodge a formal complaint against the company. They have to deal with this in a satisfactory and timely way.

In the instance that Indigo Michael Ltd does not resolve your complaint properly, you can contact the Financial Ombudsman Service. They can provide an impartial ruling on your case.

References

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers


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