Did you receive a private parking fine from Highview Parking, and are unsure if you should pay or appeal? You’re not alone! Every month, more than 130,000 people visit our website to understand fines and parking tickets.
Which? found that unclear rules and various payment methods in private car parks are partly to blame for an increased number of fines.1
So if you’re feeling overwhelmed by the process, don’t worry. This article will help you with clear and simple guidance on:
- Who Highview Parking Ltd is.
- Understanding a Highview Parking PCN.
- The cost of a Highview Parking fine.
- Contacting Highview Parking.
- Appealing against a Highview Parking fine.
We know getting a private parking fine can be a real bother. But don’t worry, we’re here to help.
Remember, it’s essential to understand your rights and the appeal process before you make any decisions.
Not sure what to write in your parking appeal?
You don’t need to start with a blank page.
We’ve created a free parking ticket appeal letter template that gives you a clear structure to follow.
Free editable parking appeal letter template from MoneyNerd.
What should I do with a Highview Parking fine?
Why would you get a fine?
You could get a Highview PCN for allegedly breaching the T&Cs of using a car park the operator manages.
The most common reasons are:
- You failed to pay the correct fee to park
- You didn’t park correctly
- Your vehicle was left in a bay reserved for the disabled or families with your children
- You overstayed an allotted time to park for free
Can you appeal against it?
Appeal to the operator first using the instructions on the notice and its official website. Initial appeals are commonly required within 28 days, but follow the deadline on your notice. Include the charge reference, vehicle registration, reasons for disputing the charge and supporting evidence. Keep the submission confirmation.
If you have missed a deadline, explain why and ask whether a late appeal will be accepted; acceptance is not guaranteed. An appeal is intended to resolve a genuine dispute. It should not be used simply to delay payment.
A timely appeal should be handled under the applicable appeals process, with the charge put on hold as required by that process. Do not assume this removes a separate court deadline: respond promptly to any claim papers.
Appeal Process Steps
If you want to appeal your Highview Parking PCN, it’s crucial to understand the steps you should take. That’s why we’ve created this table to explain the process. For more information, don’t forget to check out our specialized guide.
| When | Action |
|---|---|
| On receiving a council PCN | Read the notice, keep it, gather evidence and note all payment and challenge deadlines. |
| Windscreen or handed-to-driver PCN | An informal challenge may be available before the Notice to Owner. Early challenge can preserve a discount under the authority’s policy; 14 days is not a universal final appeal deadline. |
| Postal PCN or Notice to Owner | Normally make formal representations within 28 days as stated on the notice. Do not assume there is an extra informal stage. |
| Representations rejected | The Notice of Rejection explains how to appeal to the appropriate independent tribunal, normally within 28 days. |
| Appeal unsuccessful | Pay by the deadline given in the decision or obtain advice on any available review. Further statutory charges can follow if you do neither. |
| Other ticket type | Private parking charges and FPNs use different procedures; follow the actual notice. |
Further guidance: Traffic Penalty Tribunal; Citizens Advice.
Keep in mind that if you decide to appeal a Highview PCN, you must do so on the GroupNexus website.
Submit the initial appeal by the deadline shown on your notice, commonly 28 days. The early-payment discount deadline is a separate matter; check the notice and the operator’s terms.
What if the appeal is rejected?
If the operator rejects your appeal, check its rejection letter for a POPLA verification code and instructions. A POPLA appeal is normally due within 28 days of rejection and is free for the motorist. Include your evidence and address the operator’s reasons.
POPLA’s decision binds the operator, but it is not a court judgment binding the motorist. If you win, the charge must be cancelled. If you lose, the operator can continue to seek payment and may bring a court claim; you can still defend a claim. The discounted amount is generally no longer available after a POPLA appeal.
Can you ignore them?
A private Parking Charge Notice is a claim under contract law, rather than a council penalty or criminal fine. A valid charge can be owed before court proceedings start. It is incorrect to assume that you only have to pay if a judge orders it.
Check the notice, the signs and what happened. Pay by the stated deadline if you accept the charge, or use the operator’s appeal process if you dispute it. Ignoring it can lead to a court claim and additional costs. A court decides a disputed claim; the operator does not automatically win.
» TAKE ACTION NOW: Get legal support from JustAnswer
What happens if you ignore them?
The operator can seek payment, use a debt collection agency or bring a court claim. An ordinary debt collector is not a bailiff and cannot seize your belongings. Added fees are not automatically valid: ask for their basis and challenge amounts you dispute.
Do not ignore a formal Letter of Claim or court papers. In England and Wales, the Debt Claims Protocol normally gives an individual 30 days to reply to a business’s Letter of Claim. Use the reply form, ask for relevant documents and explain any dispute. Court papers have their own deadlines, which still need a response.
A County Court Judgment (CCJ) is made by a court; a parking ticket or debt collector’s letter is not itself a CCJ. If a judgment in England and Wales is paid in full within one calendar month, you can have it removed from the register. Otherwise it normally remains for six years; later payment can mark it satisfied. Bailiff action requires further enforcement steps and is not automatic. Court procedures differ elsewhere in the UK.
Feel more confident before you send your appeal
Writing a parking appeal can be difficult when you’re not sure what to include or how to structure it.
Our free template gives you a clear starting point, helping you:
- Set out what happened clearly
- Explain why you’re disputing the charge
- Include the important details
- Avoid starting from a blank page
Simply adapt the template to your own circumstances before sending it.
Free parking appeal letter template from MoneyNerd.
Highview Parking Contact Details
We’ve listed the GroupNexus contact details in the table below.
Ready to appeal your parking ticket?
Don’t start with a blank page.
Get our free parking ticket appeal letter template and use it as the starting point for your response.
Add the details of your parking charge, explain why you’re appealing and adapt the wording to your circumstances.
We’ll send the template straight to your email.
Free parking appeal letter template from MoneyNerd.
References
For the underlying rules, see Schedule 4 of the Protection of Freedoms Act 2012, the current POPLA appeal guide and IAS appeal guidance. For court matters in England and Wales, see the Civil Procedure Rules pre-action protocols and GOV.UK guidance on CCJs.
