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Highview Parking – Pay or Appeal? 

Scott Nelson MoneyNerd Janine Marsh MoneyNerd
Scott Nelson MoneyNerd

Scott Nelson

Debt Expert

Scott Nelson is a renowned debt expert who supports people in debt with debt management and debt solution resources.

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Janine Marsh MoneyNerd

Janine Marsh

Financial Expert

Janine is a financial expert who supports individuals with debt management, cost-saving resources, and navigating parking tickets.

Learn more about Janine
· May 25th, 2024
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Did you receive a private parking fine from Highview Parking, and are unsure if you should pay or appeal? You’re not alone! Every month, more than 130,000 people visit our website to understand fines and parking tickets.

Which? found that unclear rules and various payment methods in private car parks are partly to blame for an increased number of fines.1

So if you’re feeling overwhelmed by the process, don’t worry. This article will help you with clear and simple guidance on:

  •  Who Highview Parking Ltd is.
  •  Understanding a Highview Parking PCN.
  •  The cost of a Highview Parking fine.
  •  Contacting Highview Parking.
  •  Appealing against a Highview Parking fine.

We know getting a private parking fine can be a real bother. But don’t worry, we’re here to help.

Remember, it’s essential to understand your rights and the appeal process before you make any decisions.

Most Ticket Appeals Succeed

In some circumstances, you might have a legitimate reason not to pay your parking fine.

It’s a bit sneaky, but the last time I needed legal advice, I paid £5 for a trial to chat with an online solicitor called JustAnswer.

Not only did I save £50 on solicitor feeds, I also won my case and didn’t have to pay my £271 fine.

Chat below to get started with JustAnswer

*According to Martin Lewis, 56% of people who try to appeal their ticket are successful and get the charge overturned, so it’s well worth a try.

What should I do with a Highview Parking fine?

Even though appealing the parking ticket is free, you should only do so if you are being honest and have a good reason to appeal. Also, consider how strong your appeal evidence is. Otherwise, it would be financially advantageous to pay the reduced rate within the first 14 days.

Thus, the decision to appeal or pay should be based on individual circumstances and the strength of appeal evidence.

Why would you get a fine?

You could get a Highview PCN for allegedly breaching the T&Cs of using a car park the operator manages.

The most common reasons are:

  • You failed to pay the correct fee to park
  • You didn’t park correctly
  • Your vehicle was left in a bay reserved for the disabled or families with your children
  • You overstayed an allotted time to park for free

Can you appeal against it?

Instead of paying or ignoring the Highview Parking PCN, you could appeal against it.

Provided you have a genuine reason you think it shouldn’t have been issued.

Make sure you follow the parking charge dispute process and make your appeal by the deadline given. Also, you should never pay before making the appeal

Anyone who pays first is judged to have accepted liability and the appeal will be thrown out

Appeal Process Steps

If you want to appeal your Highview Parking PCN, it’s crucial to understand the steps you should take. That’s why we’ve created this table to explain the process. For more information, don’t forget to check out our specialized guide.

Process: Steps you should take:
When you receive the ticket… You should gather as much evidence as you can to support your appeal claim and prove that the ticket was unfairly issued.
If you were given the ticket in person/attached to your car… You must make an informal appeal (sent to the local authority/council that issued the PCN) within 14 days. This should be a letter with the evidence proving why the ticket was incorrectly given.
If it was posted to you… You will be given 21 days to submit an informal appeal (from the day you received the letter). Your informal appeal should be a letter with the evidence proving why the ticket was incorrectly given.
If the informal appeal is rejected… You will receive a Notice to Owner and will have 28 days to respond to this with a formal appeal. You can conduct the formal appeal online or via paper form. The Traffic Penalty Tribunal can send you one of these forms.
If the formal appeal is rejected… You will receive a Notice of Rejection. From here, you are free to challenge the council’s verdict at an independent tribunal.
If the independent tribunal disagrees with your appeal… You should pay the ticket within 28 days of the tribunal rejecting your appeal. If you don’t, the fine will be increased by 50%.
If you don’t have the money to pay the fine, you should contact Citizens Advice or another debt charity.

Keep in mind that if you decide to appeal a Highview PCN, you must do so on the GroupNexus website.

In short, there’s an online option to pay or appeal a Highview Parking Charge Notice. Plus, don’t forget to file an appeal within 14 days which stops the operator from taking the matter further until a decision is made.

What if the appeal is rejected?

When Highview Parking or GroupNexus rejects your appeal, you can escalate the appeal to Parking on Private Land Appeals (POPLA). This is because the company is a member of the British Parking Association (BPA). All escalated appeals against its members must be sent to POPLA. 

POPLA is an independent service and will make the final decision.

If they accept your appeal you won’t have to pay anything. But if they reject the appeal you’ll need to pay and won’t be able to access the discounted rate anymore. 

Can you ignore them?

The consequences of ignoring Highview Parking charges can lead to more stress. If you ignore Highview Parking, there is a slim chance that they will stop pursuing the payment and you won’t have to pay.

It’s more likely that they’ll pester you for the money and could even take legal action against you to make you pay. 

In short, ignoring a parking ticket from Highview is risky.

» TAKE ACTION NOW: Get legal support from JustAnswer

What happens if you ignore them?

When you ignore a Highview Parking PCN, the company will send reminders and eventually send a Letter Before Action (LBA). This is a letter that suggests if you don’t pay the company will take you to court, which could incur more fees. 

Although companies are not allowed to make unsubstantiated threats, they could be trying to scare you into paying.

On the other hand, they could really take you to court.

This is why it’s not so wise to ignore a Parking Charge Notice. We’ve included a message posted on a popular forum that shows what could happen when you ignore things.

Source: Moneysavingexpert

Getting the support of a Solicitor can take a huge weight off your mind.

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Highview Parking Contact Details

We’ve listed the GroupNexus contact details in the table below.

Address: GroupNexus
Jack Straws Castle, North End Way, London, NW3 7ES
Phone & Email: General Enquiries
020 7431 4001
[email protected]

PCN & Appeals
[email protected]

Media Enquiries
James Harrison
[email protected]
Highview parking pay online online payment option
Website: https://groupnexus.co.uk/

Hire a Parking Solicitor for less than a coffee.

If you’re thinking about appealing your parking ticket then getting some professional advice is a good idea.

Getting the support of a Solicitor can make your appeal much more likely to win.

For a £5 trial, Solicitors from JustAnswer can look at your case and help you create an airtight appeal.

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In partnership with Just Answer.


  1. Which? – The rise of private parking fines
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The authors
Scott Nelson MoneyNerd
Scott Nelson is a renowned debt expert who supports people in debt with debt management and debt solution resources.
Janine Marsh MoneyNerd
Appeals Expert
Janine is a financial expert who supports individuals with debt management, cost-saving resources, and navigating parking tickets.