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Credit Style Debt (CST Law) Should You Pay? 

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Scott
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Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 6th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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Credit Style Debt Collectors

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

If you’ve received a surprising letter from Credit Style about a debt, don’t worry. You’re in the right place to find help. Each month, more than 170,000 people visit our site for advice on debt issues. 

This easy-to-understand guide will help you make sense of your options. Here’s what we’ll cover:

  •  Understanding who Credit Style are.
  •  Steps to take if you’ve received a payment demand letter.
  •  How to handle phone calls from Credit Style.
  •  Exploring the possibility of writing off some of your Credit Style debt.
  •  What to do if you’re unsure about the debt.

Research shows that 64% of UK adults find interactions with current debt collectors stressful1. We know how it can feel to get such letters and calls.

But remember, you’re not alone. Let’s walk through this together and find a way forward.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

I’ve received a letter demanding payment. What do I do next?

If your account has been passed to Credit Style, it is most likely due to the debts you owe. Normally, your debt would have been owed to a different creditor (which is why you may not recognise their name). They act as a debt collector for other businesses, pursuing customers for payment.

Debt collection agencies buy billions of debt annually at rock bottom prices, at an average of 10p to £1! 2

If you’re in debt, then the most important thing is not to bury your head in the sand.  Many people in debt hide the fact from their families and friends – and even themselves – often in the hope it’ll simply go away. Unfortunately, it won’t. 

If you’ve received a letter from Credit Style looking to collect debts you owe, then this guide is here to help and to give you advice on what you should do next, depending on your personal circumstances.

Remember, debt is nothing to be ashamed of – and you’re certainly not alone. According to a survey conducted by Money.co.uk, more than half of UK consumers (so almost 27 million people) started the year 2020 in debt. Out of those, almost 5 million people owed in excess of £10,000.00!

» TAKE ACTION NOW: Fill out the short debt form

I don’t believe I owe this debt – what can I do?

If you don’t believe you owe the amount being claimed, then it’s important to contact Credit Style as soon as possible and speak to one of their experienced team members.

If necessary, ask them for evidence of the debt and/or a copy of the agreement you’ve allegedly entered into with your original creditor (i.e. their client). 

You’re entitled to receive a copy of any loan agreement under sections 77-79 of the Consumer Credit Act 1974.  Please be aware that you may have to pay a small fee of £1.00 for a copy of it but, if they can’t produce it, then they can’t pursue the debt recovery against you. 

Remember, never be afraid to ask for evidence of the debt – especially if you don’t believe it’s outstanding.  Mistakes can (and do) happen!

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

Will I be able to enter into a repayment plan?

If you’re unable to pay the outstanding debt in full then you should be able to enter into a repayment plan with Credit Style.

In order to ascertain how much you might be able to repay, you should prepare a list of your income and outgoings so that you can evidence where your money goes each month. This will also provide you with an indication of your ‘disposable income’ i.e. an amount which could be used to start repaying the debt.

In some cases, your creditor may agree to such repayments but request that it be secured under a CCJ. This means that, should you default on the arrangement, then they’ll be able to enforce it. 

For more information about this and enforcement agents, please see our section entitled: “If I get a County Court Judgment (CCJ) against me, how can it be enforced?”

What might Credit Style do if I don’t get back in touch with them?

I always recommend responding to debt collectors – even just to question the debt’s validity. Remember, you have the right to request proof of the debt. They have to prove it, or they can’t charge you.

If you don’t get in touch with Credit Style, then the chances are they’ll issue legal proceedings for recovery of the outstanding debts.

This will then increase the balance due as it’ll also include any legal fees, the Court issue fee, and interest (which can be claimed at 8% per annum under s.69 of the County Court Act 1984, up until the date of Judgment or earlier payment, whichever is the soonest).

If you’ve been late in making payments, they’ll also make an entry on your credit file, which means future lenders will be able to see your repayment history and trends. This stays on file for a period of 6 years and could make it difficult (if not impossible) for you to obtain credit during that time.

For more details about the issue of legal proceedings, please see the section entitled: “What’s the debt recovery process?”

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

Get started

Reviews shown are for The Debt Advice Service.

What Actions can Credit Style Debt Collectors Take?

Of course, Credit Style has the right to pursue you for debts that you owe. That being said, there are a number of guidelines which they have to abide by as they are still only a debt collection agency.

For example, they must only call you at reasonable hours and must never call you on a weekend. Their calls also should not be too frequent.

If you prefer not to be contacted via the phone, you can inform them of this. In order to stop calls from Credit Style, you can write a letter to them and inform them that you would prefer not to be contacted via the phone.

In response to this, Credit Style Limited is obligated to agree. They will send you a response in the form of a letter acknowledging your request, and after that, they will only correspond with you via either emails or letters.

While it’s true that Credit Style can send debt collectors to your residence, they have to give you prior notice of this just like any other debt collection agency. Similarly, even if a debt collection company arrives at your door, you need to be aware of the fact that they don’t have any extra-legal powers.

They cannot enter your home if you don’t allow them to and since they’re a debt collector and not a bailiff, they can’t seize any item outside your home either.

When it comes to legal action, Credit Style can:

  • Attempt to get a County Court Judgment (CCJ) issued against you
  • Attempt to get bailiffs sent to your home who would seize your goods
  • Apply for a charging order

Your Rights With Debt Collectors

It’s common for debt collectors to try to intimidate you. To prevent unfair treatment and any unwanted situations, it’s important you understand your rights.

I’ve created this simple table that explains what debt collectors can and can’t do. For more information and further advice, make sure to read our detailed guide.

Debt Collectors Can But They Can’t
Contact you by phone or mail. Call you after 9pm or before 8am.
Conduct home visits (on rare occasions) and knock on your door. Forbily enter your home, or stay if you ask them to leave.
Threaten to take you to court by suing you for payment on a debt. Harrass you, including threats of violence, repeated calls and visits, or abusive language.
Negotiate a debt settlement. Tip: make sure to get this new arrangement in writing. Visit your workplace.
Access your bank account, but only after a court judgment has been made. Take anything from your home or threaten to do so.
Sell your debt. Speak to other people about your debt without your permission.
Contact you frequently. Keep doing so if you request that they reduce communications.

Are there any ways to avoid paying this debt?

If the money is owed then there aren’t usually too many ways to avoid repaying it.

One exception to the rule is if the debt is over six years old and:

  1. You haven’t admitted liability for the debt during that period of time;
  2. You haven’t made any payment towards it 
  3. The creditor hasn’t already secured a CCJ against you.

In this scenario then your debt is likely to be statute-barred under the provision of the Limitation Act 1980 and you won’t have to repay it.

Another instance where you may not have to pay the debt is Credit Style can’t prove the debt is actually yours.

Credit Style keeps ringing me – what should I do?

Credit Style, like all debt collection agencies, is required to follow the Financial Conduct Authority’s rules.

Debt collectors, cannot threaten legal action they know is unlikely to occur. They are not permitted to send letters that appear to be court forms or to pretend to have legal authority that they do not possess (for example, they are not permitted to send bailiffs around without a court order).

If you receive a call from Credit Style then it’s advisable to speak to them as soon as possible, even if you’ve not had time to take advice or consider a debt management plan. One of their credit management professionals will be able to help you manage your debts and come up with a solution.

However, there are ways to stop Credit Style from calling you at all!

If you’d prefer to be contacted via a different method (for example, if you’d prefer them to send letters or email) then you should advise them of this as soon as possible. Often, of course, phone calls can be somewhat intrusive and it can sometimes be difficult to talk. 

Credit Style will understand this, but until you speak to them and make this known then they won’t be able to help.

UK Personal Debt 2021 Update:
As of April 2021, the average UK credit card debt was £1,928

(Source: The Money Charity)

How can I contact Credit Style?

Phone: 03300 450 650
Email: [email protected]
Website: https://www.creditstyle.co.uk/
Address: Credit Style Limited, 5 Rutland Court, 161 Rutland Road, Sheffield, South Yorkshire, S3 9PP

How can I complain about Credit Style?

If you feel like you have been treated unfairly, your first step should always be the Financial Ombudsman Service. They will be able to take further action to ensure you’re being treated fairly.

You can also speak to Credit Style directly to complain through these channels:

Phone: 0114 290 1400
Fax: 0845 638 4712
Online form: message Credit Style here
Post: 5 Rutland Court, 161 Rutland Road, S3 9PP

“It always seems impossible until it’s done”

-Nelson Mandela-

Keep Up To Date With Your Debts

It’s easy to lose track of debts, especially since the debt collection industry isn’t exactly transparent.

One important thing to look out for is your debts being passed to other collectors.

debt sold to debt collector

Sometimes, a debt collector will deem a particular debt not worth chasing, and they may sell the debt to another agency. It’s surprisingly common.

The story above is a great example where PRA Group Inc. decided a debt was no longer worth their time, so they sold it to Moorcroft Debt Recovery.

Two of the biggest names in the industry are Lowell UK and Cabot Finance, so they’re the ones you are most likely to see if it does happen to you.

I’d suggest you keep a keen eye out in your post and email for any indication that your debt has been transferred.

It’s easy to miss, especially if you’ve been used to seeing messages from one specific collector. 

FAQs

Are CST law legit?
Yes. CST Law is a trading name of Credit Style Limited who are authorised and regulated by the Solicitors Regulation Authority (639830).
What is debt remediation?
Debt remediation is an alternative to bankruptcy and other debt solutions. It is an attempt between you, your creditor and a mediator to settle your debts through other means.
Is debt mediation a good idea?
Yes. Debt mediation can provide relief from short term or small portions of debt. It can be beneficial to both creditors and debtors.
Who do Credit Style Collect for?
Credit Style have been known to collect debts for a number of high profile companies including Capital One, O2 and Paypal, although Paypal now have their own debt collection agency.
Do I have to pay Credit Style?
The good news is that you may not have to pay Credit Style, but only under certain circumstances. Firstly, you need to ask Credit Style to provide evidence that the debt is actually yours. You shouldn’t pay if they can’t prove you owe it. If they do prove that you owe the debt, you should check how old the debt is. If it is older than 6 years, then it may be “Statute Barred” and you may not have to pay it. Failing this, in most other circumstances you would be required to pay the debt back, whether in full or through a payment plan.
Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

  1. Indebted Debt Collection Survey
  2. Jubilee Debt Campaign

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.
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