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CRS Debt Collectors (Credit Resource Solutions) Should You Pay? 

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By
Scott
Scott Nelson Profile Picture

Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 27th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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Credit Resource Solutions Debt Collection

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Did you receive a letter from CRS Debt Collectors and feel worried? You’re not alone! Each month, over 170,000 people visit our website for help with matters just like this.

In this guide, we’ll explain:

  •  Who CRS Debt Collectors are and why they’re contacting you.
  •  How to check if the debt they claim is yours, and what to do if it isn’t.
  •  How to deal with CRS if you can’t afford to pay.
  •  Your options to set up a payment plan or even clear some of your debt.
  •  The rules CRS must follow and how to seek help if they’re making life hard for you.

Research shows that 64% of people in the UK find dealing with debt collectors stressful1. Some of our team have been there too.

That’s why we’re here to provide helpful advice on how to handle CRS Debt Collectors and take control of your situation.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

Do You Really Owe Debt Collection Agencies Money?

If you need proof of the debt or believe you don’t owe it, CRS staff are trained to handle disputes and will help you reach a fair resolution.

From our experience, if you are being chased for a debt you don’t owe, it’s because the debt collection agency is going after the wrong person or because the debt is too old to be enforced.

Keep in mind that most types of unsecured debt are not enforceable after 6 years in England and Wales or 5 in Scotland of non-payment or your last written acknowledgement of the debt.

After 5 or 6 years, depending on where you live, the debt becomes ‘statute-barred‘ and is not enforceable. This means that the debt does still exist but there is no legal way of forcing you to pay.

Keep in mind that not all unsecured debts become statute-barred after 5 or 6 years.

HMRC debts, for example, are enforceable for several more years. If your creditor issued a County Court Judgement (CCJ) against you before the 5 or 6 years were up, the debt will never become statute-barred.

It is still a good idea to check that you owe the debt before you make a payment!

How do I Verify a Debt?

From our experience, the best thing to do is ask for proof that the debt is yours. We have a free ‘prove it’ letter template that you can use to help you write to CRS Debt Collectors and request evidence that you are liable for the debt that they are chasing.

You are under no obligation to pay for a debt that can’t be proven to be yours.

It is crucial that you respond to legitimate debt collectors quickly. Responding quickly will help you avoid any extra charges or fees. Not ignoring debt collectors also means that you are less likely to face legal action, such as a CCJ.

Your Rights With Debt Collectors

If debt collectors continue to contact you but don’t provide proof that you owe the money, you should report them using the Financial Ombudsman Service complaints process.

Janine, our financial expert, explained that while debt collectors can contact you and visit your home for payments, they cannot come to your workplace, act threateningly, force payment, or discuss your finances with others. If they violate these rules, you can complain.

Remember that it’s important to understand your rights when dealing with any debt collection company.

That’s why we’ve put together this table that explains what debt collectors can and can’t do. For more information, please read our detailed guide.

Debt Collectors Can But They Can’t
Contact you by phone or mail. Call you after 9pm or before 8am.
Conduct home visits (on rare occasions) and knock on your door. Forbily enter your home, or stay if you ask them to leave.
Threaten to take you to court by suing you for payment on a debt. Harrass you, including threats of violence, repeated calls and visits, or abusive language.
Negotiate a debt settlement. Tip: make sure to get this new arrangement in writing. Visit your workplace.
Access your bank account, but only after a court judgment has been made. Take anything from your home or threaten to do so.
Sell your debt. Speak to other people about your debt without your permission.
Contact you frequently. Keep doing so if you request that they reduce communications.

» TAKE ACTION NOW: Fill out the short debt form

How to pay CRS

CRS don’t use “tactics”, they understand that each customer’s circumstances are different from the next and therefore CRS will do their best to help all customers in different ways. 

You can pay off your account in full or set up an affordable arrangement without the need to talk to anyone by logging into “www.paycrs.co.uk“.

If you’re not sure how much you can afford, you can make use of the payment calculator on the CRS website. 

You can also let CRS know that you are dealing with a debt management company by logging into “www.paycrs.co.uk“. If you want to know more about what advice there is out there, further information for impartial advice and relevant contact information is available on the CRS customer portal.  

If you’re paying over a long period of time, CRS will check in with you from time to time just to make sure your arrangement is still affordable. They might even be able to offer you a discounted settlement figure.

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

Can You Write Off Your CRS Debt?

There are a couple of debt management strategies that will allow you to write off your CRS debt.

Firstly, you may be able to negotiate with them into writing off some of your debt.

If you can demonstrate that you can’t pay back all of the debt but will be able to pay back some, CRS may be happy to write off your outstanding balance.

You can also request to freeze your interest for a set time or that you have a brief payment holiday to help get your finances in order.

Keep in mind that they are under no obligation to accept your offer and from our experience, some creditors and debt collection agencies refuse requests regularly.

If your offers are refused, keep calm and look at your next steps. You could even contact a debt charity for some advice – some suggestions are listed below.

Debt Solutions

Your second option to write off your debt is to apply for a debt solution. There are lots of debt solutions available in the UK but a few will write off some of your debt if you stick to the terms.

An Individual Voluntary Arrangement (IVA) will usually last 5 years and any outstanding debt after your IVA finishes is written off.

To qualify for an IVA, you have to owe several thousand pounds to more than one creditor and have some disposable income every month. You will pay an agreed amount each month that is shared amongst your creditors but they can’t contact you for the duration of your IVA.

IVAs are not available in Scotland so you will need to opt for a Trust Deed which is very similar.

A Debt Relief Order (DRO) may be more appropriate if you don’t have disposable income and don’t own anything of significant value.

Once your application is approved, interest on your debts is frozen and you don’t make any payments to your creditors who are unable to contact you in any way. Your finances will be reassessed after 12 months and your debts are written off if you still can’t afford to pay.

Bankruptcy is the last option for many people who are struggling to pay their debts.

There is some unnecessary stigma surrounding bankruptcy so it is important to remember that it can provide a financial clean start for many people. That said, it is a serious financial situation that should not be taken lightly.

Those in Scotland will need to look at sequestration or a minimal asset process, depending on how large your debts are and how much you own in assets.

If you are considering a debt solution, we recommend that you contact a debt charity for some advice. They will be able to guide you through the process and choose a solution that will work best for you.

CRS Contact Details

Website: www.mycrs.co.uk
Phone number:  01422 324510
Opening hours: 8am-6.00pm (Monday to Friday)
9:30am-12:30pm (Saturday)

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

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Reviews shown are for The Debt Advice Service.

Free Debt Counselling

If you are struggling to deal with your debts, we recommend seeking financial advice.

There are several organisations in the UK that offer free debt counselling and financial advice services. Their specialists will be able to advise you on your best course of action and help get you back in control of your finances.

CRS also have a direct referral scheme to free debt advice and could even arrange for an impartial debt management adviser to give you a call for free.

If you are already dealing with a debt management company, make sure you tell CRS, so they can reflect this on your account.

UK Personal Debt 2021 Update:
Citizens Advice Bureaux in England and Wales dealt with 1,735 debt issues every day in the year to May 2021.

(Source: The Money Charity)

FAQs

What is CRS?
CRS is a debt collection Agency based in the UK and registered with the FCA. They collect debts on behalf of other companies in which customers have not paid they debts with.
Who owns CRS UK?
CRS is a trading name of Credit Resource Solutions Limited, a private limited company owned by Andrew Calvert, Julie Calvert and Benjamin Calvert.
Are CRS financially regulated?
Credit Resource Solutions is regulated by the Financial Conduct Authority. The company registration number is 626796 and they are registered under the name of Caroline Burston in Halifax, West Yorkshire.
Do HMRC use CRS?
CRS should not be contacting you about money owed to HMRC because as of 2020, CRS is not one of the debt collection agencies listed on the HMRC website as one of the ones they use.
Does CRS UK buy debt?
CRS does not buy debts from other organisations. Their business is based on providing a debt collection agency service to clients to help those clients recover the money that they are owed.
Should I ignore CRS?
Ignoring CRS is not wise because they could take you to court and get a judge to make you pay.
Can CRS take me to court?
CRS can take you to court in order to claim the money owed. If you Yes, if you don’t respond to their letters or arrange a payment plan, they can take you to court. You should try to avoid court action.
Can I ignore a CCJ?
You should not ignore a CCJ for any reasons. Ignoring a CCJ might mean bailiffs come to repossess items.
Can CRS get me arrested?
No, they do not have this power.
Are CRS the same as bailiffs?
No, CRS and bailiffs are not the same. But if you ignore a CCJ relating to the CRS debt, they could employ bailiffs to get their money.
How do I pay my CRS?
You can pay your CRS debt either online, over the phone or by cheque.
Will CRS stop chasing me?
CRS may stop chasing the money when the debt becomes statute-barred. They’ll also stop chasing you if you agree to a repayment plan and stick to it (always check the fine print!).
When is a debt too old for CRS to chase?
The Limitations Act states that debts that are six years old are usually unable to be recovered. If your CRS debt is six years old, you might not have to pay anything back.
How do I contact CRS?
CRS has a live chat feature on its website. You can also contacted them CRS has a website with a live-chat service. You can also contact someone from the company using the contact form on their site.
How do I pay CRS?
CRS accepts online card payments. These are secured by Sage Pay.
Why is CRS contacting me?
CRS will contact you if they believe you owe one for their clients money. They’ll continue to contact you until you have agreed to pay, so it’s best not to ignore their letters as it could only get worse.
Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

  1. Indebted Debt Collection Survey

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.