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You Might Not Have to Pay CRS Debt Collectors!

Credit Resource Solutions (CRS) is one of the worst debt collectors in the UK. If you’ve been sent a letter or had a phone call from this DCA, we can help you take back control. 

In this guide, I’ll name the laws that can back you up and help you avoid becoming another CRS victim. You can get results and significantly reduce your debt – or even write it off!

It’s not your fault. Complaints to the Financial Ombudsman have risen this year from 830 to 2,006, so it’s safe to say that you’re not alone.

Deal with your debt today and feel better tomorrow.

CRS Debt Collectors

Who are CRS Debt Collectors?

Credit Resource Solutions (CRS) is one of the many UK debt collectors and are based in Halifax. They like to position themselves as a new breed of debt collectors, one that works not only with their clients, but also with the debtors they are chasing too. 

CRS work with a number of clients to chase debts. This could be credit card debt, unpaid personal loans, debts with mobile phone operators, utility bills or something else. 

They will initially contact you in writing but may follow up with phone calls. CRS typically offer repayment plans to people who cannot afford the full debt on their account. The company is registered in England at 3rd Floor West, Bowling Mill, Dean Clough, Halifax, HX3 5AX.

Don’t worry, here’s what to do

You could get rid of debt collectors by writing off your debt. I’ve put together a 4 question debt calculator which will tell you if you’re eligible:

Find your best debt solution

This 4 question debt calculator will tell you if you’re eligible.

What is the total amount of your debt?

Learn how to fight back!

Why Is Credit Resource Solutions Contacting Me?

Someone from Credit Resource Solutions will contact you if they believe you owe one for their clients money. They will call and send text messages until you agree to pay, sometimes threatening legal action. 

Their sales guys don’t really care about your money problems and just want to make a commission on the debt.

Check if you really owe the money!

Do You Really Owe Debt Collection Agencies Money?

But do you really owe them money? You need to find out!

You can do this by demanding proof of the debt with a prove the debt letter. If they don’t reply or don’t supply the proof, you will not have to pay CRS.

If they continue to contact you but don’t provide proof, you should report them using the Financial Ombudsman service.

Find your best debt solution

debt solution

Is all this information starting to feel overwhelming? Don’t panic! I’ve put together a 4 question debt calculator so you can quickly and easily find the best solution for you. Answer the four questions now.

How debt collectors can ruin your life

How These Companies Can Make Your Life Hell

Debt collection companies can make your life hell by bombarding you with calls and letters.

They may even cause mental health issues and some debtors even contemplate suicide.

The Debt Support Trust states that 50% of people in debt have had suicidal thoughts. Even coroners noticed a trend and spoke up in a national newspaper.

CRS Debt and the Law

3 Laws CRS Must Follow

Regulators have published laws for debt collection services to follow. In summary:

  • They must not be unfair, mislead or be aggressive
  • They must consider personal circumstances 
  • Use these circumstances when analysing solutions

If you think CRS has broken the law, we have an online complaint form that can help lodge your complaint.

Understand how they operate

How Does Credit Resource Solutions Operate?

CRS Staff Could be on Commission

Some people working at CRS occupy roles like sales people do. For example, they may earn a bonus or commission for getting you to agree to make a proportional or full payment. They want to top up their own commission account. 

There are rumours that call centre staff have morning meetings to discuss pressure tactics. We cannot say if this is true. 

For this reason, they could be pushy and aggressive. Don’t give in to these behaviours as they are completely illegal. This is a fact they can’t contest.

CRS Might Use Automated Calling

If you are not picking up CRS calls or replying to their letters, they may use another aggressive tactic. Some companies have technology which can automatically call your number as frequently as every hour. This is a pressuring tactic which is not allowed.

You should record how frequent you receive calls and lodge a complaint with the Ombudsman. Another Illegal technique is for them to remain silent once you’ve answered the call.

The Fake Friend Routine

Another routine used by companies like CRS is to call you with unfriendly sales people and then once in a while call you and be super friendly, helpful and caring. The hope is that the new person will get you to pay, but if you decline, they can soon turn nasty as well.

This technique is designed to break you down gradually until you agree to pay. Aggressive calling and intimidation are against the law and you can make a complaint. 

In case this happens, always take a name first before chatting so any complaints have more substance.

Disclosing Your CRS Debt to Others

It is against the law for CRS to disclose any details about your debt (or even that you have a debt) with anyone else. Not your family, friends and especially not your boss. They should not call you at work ever.

Yet, some try to embarrass you by doing this. These actions must be reported to the Ombudsman on0800 023 4567. Have your CRS account details to hand when making a complaint.

Deceit and Lies

Criminal Lies

If everything else fails some debt collectors feel they are immune from the law and will apply some very nasty forms of leverage. They might pretend to be calling from the court, that they are a bailiff and will be visiting your home to remove your possessions, possibly even threatening you with criminal prosecution.

Never give them permission to visit you and if they do then never let them into your home and if you feel physically threatened then don’t hesitate to call the police.

Stand Your Ground!

We understand that it is hard to put up with all these disgraceful tactics, which is why they work. But try to stand your ground, inform them you know your rights – and remember to send a prove the debt letter!

Can I Get Help Dealing with CRS?

There are two types of debt help available in England and Wales. You can get free debt advice from charities or you can pay for debt advice and debt solutions through debt management companies

You might want to look up:

  1. StepChange UK
  2. Christians Against Poverty (CAP)
  3. Citizens Advice
  4. Credit Services Association

Any information you share is confidential.

UK Personal Debt 2021 Update:
Citizens Advice Bureaux in England and Wales dealt with 1,735 debt issues every day in the year to May 2021.

(Source: The Money Charity)

Writing off your debt

Can I Write Off My CRS Debt?

There is one way you can write off some of your CRS debt, as long as you can pay some of it off as well. For people with multiple creditors to pay back, an IVA might be the perfect debt solution.

It is a repayment agreement that lasts for so many years, and at the end of the agreement, the remaining debt is all wiped. 

Find out if you qualify by answering these questions.

You Can Beat CRS Debt Collectors!

Despite the vulgar collection tactics in the debt industry, you can fight back armoured with your rights – and win. 

But don’t think refusing to pay is the solution. If you do owe money, paying it back on your terms with a payment plan or debt solution service is the best way to go. 

Things can get better!

More About CRS

Are CRS Debt Collectors Legit?

CRS is based in Halifax and has been around for some time, gaining a wealth of knowledge in the area of debt collection. They have worked with a number of clients and chased many more debtors. The company is licensed and monitored by the FCA, which makes them legit.

What Is the CRS Phone Number?

The CRS phone number is not provided on their site and they do not have a “contact us” section, but they do provide contact centre opening hours. We couldn’t locate their registered number despite knowing they do have call centres. 

The website asks you to use their online services as well. And they don’t have an active social media presence.

It’s like they are trying to hide and are reluctant to help.

Where is CRS Located?

The registered office for CRS is 3rd Floor West, Bowling Mill, Dean Clough, Halifax, HX3 5AX.

What Is the CRS Email Address?

They have no email address listed but they do have an online contact form. You could send them a letter at their registered address published at the start of this debt collector guide.

What does CRS Debt Collectors Do?

Much like many other debt collection agencies, CRS will contact their debtors via the phone, letters and emails. They will then exhaust their options until you are forced to pay, which could mean going to court.

What does the CRS Debt Collection Process look like?

We have already covered that the CRS homepage has a payment portal within which you can make payments. However, this isn’t the only option that is open to you. You can also call and speak to them and make payments via their 24-hour payment phone line.

Summary

CRS is a standard debt collection agency, one that has everything that you would normally expect. Of course, they feel that they offer a modern approach and are there to help. Unless you yourself are a debtor, you will never know if they actually meet up to these expectations.
However, looking at the reviews online for CRS, it seems that perhaps they are not as modern in their dealings as they believe.

FAQs

Who owns CRS UK?

CRS is a trading name of Credit Resource Solutions Limited, a private limited company owned by Andrew Calvert, Julie Calvert and Benjamin Calvert.

Are CRS financially regulated?

Credit Resouce Solutions is regulated by the Financial Conduct Authority. The company registration number is 626796 and they are registered under the name of Caroline Burston in Halifax, West Yorkshire.

Do HMRC use CRS?

CRS should not be contacting you about money owed to HMRC because as of 2020, CRS is not one of the debt collection agencies listed on the HMRC website as one of the ones they use.

Does CRS UK buy debt?

CRS does not buy debts from other organisations. Their business is based on providing a debt collection agency service to clients to help those clients recover the money that they are owed.

Should I ignore CRS?

Ignoring CRS is not wise because they could take you to court and get a judge to make you pay.

Can CRS take me to court?

CRS can take you to court in order to claim the money owed. If you Yes, if you don’t respond to their letters or arrange a payment plan, they can take you to court. You should try to avoid court action.

Can I ignore a CCJ?

You should not ignore a CCJ for any reasons. Ignoring a CCJ might mean bailiffs come to repossess items.

Can CRS get me arrested?

No, they do not have this power.

Are CRS the same as bailiffs?

CRS and bailiffs are not the same. But if you ignore a CCJ relating to the CRS debt, they could employ bailiffs to get their money.

Will CRS stop chasing me?

CRS may stop chasing the money when the debt becomes statute-barred. They’ll also stop chasing you if you agree to a repayment plan and stick to it (always check the fine print!).

When is a debt too old for CRS to chase?

The Limitations Act states that debts that are six years old are usually unable to be recovered. If your CRS debt is six years old, you might not have to pay anything back.

How do I contact CRS?

CRS has a live chat feature on its website. You can also contacted them CRS has a website with a live-chat service. You can also contact someone from the company using the contact form on their site.

How do I pay CRS?

CRS accepts online card payments. These are secured by Sage Pay.

References

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

About the author

Scott Nelson

Scott Nelson is a financial services expert, with over 10 years’ experience in the industry, including 6 years in FCA regulated companies. Read more
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