Debt letter templates: requests, disputes and complaints

Use the relevant debt-letter template, check legal deadlines and get advice where the correct procedure is unclear.
Get debt advice from The Debt Advice Service

Total amount of debt?

MoneyNerd does not provide debt advice or recommend debt solutions. We can introduce you to The Debt Advice Service, a trading style of Pacific Financial Solutions Limited. Their debt advice is free, and there is no obligation to proceed.

If you request an introduction, we’ll share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd is a commercial introducer and may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

For free, impartial money guidance and help finding free debt advice, visit MoneyHelper.

MoneyNerd introduces enquiries to The Debt Advice Service and may receive a referral fee. For free, independent guidance and help finding a debt adviser, visit MoneyHelper.

This information and enquiry service is not a full financial assessment or a guarantee of suitability or debt write-off. Debt solutions are not suitable for everyone. Fees may apply, and your credit record and assets may be affected. Get advice on your circumstances before choosing a solution.

Use the relevant debt-letter template, check legal deadlines and get advice where the correct procedure is unclear.

Could you legally write off some debt?

MoneyNerd can introduce you to The Debt Advice Service for free debt advice. MoneyNerd does not provide debt advice or recommend debt solutions.

Answer a few questions to start your enquiry. Options available depend on your circumstances.

How much debt do you have?

MoneyNerd does not provide debt advice or recommend debt solutions. We can introduce you to The Debt Advice Service, a trading style of Pacific Financial Solutions Limited. Their debt advice is free, and there is no obligation to proceed.

If you request an introduction, we’ll share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd is a commercial introducer and may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

For free, impartial money guidance and help finding free debt advice, visit MoneyHelper.

Write Off the Debt – Sample Letter Template Example

You might want to ask your creditor to write off your debt because of severe financial difficulty, or because the time limit to recover the debt has expired. If that’s the case, make your request polite and effective with our write off the debt letter template. 

Write Off the Debt (Second Request) Sample Letter Template

If your first write-off-the-debt letter went ignored or was unsuccessful, you can make a second attempt with our second request write off the debt letter template. Try making your point again and see if you can get the debt finally wiped. 

Cancel Your Debt Management Plan – Sample Letter Template

A Debt Management Plan is an informal debt solution without any legal weight. You have the right to cancel your Debt Management Plan if required. We’ve made canceling your DMP quick and easy with this cancel your DMP letter template. 

Hold Action Debt Management Plan – Sample Letter Template

There are different reasons why you might want creditors to hold further action while on a DMP. We can help you explain your situation effectively and save you time when asking for patience with this hold action DMP letter template. 

Creditors Asking for Payment After Debt Relief Order Letter

A DRO restricts recovery of included qualifying debts, but it does not prohibit every administrative communication or cover new bills and excluded debts. If a creditor wrongly demands payment of a covered debt, contact your approved adviser and explain the DRO details.

Hold Action While You Apply for a Debt Relief Order – Letter

If you’ve received debt advice and have decided to apply for a Debt Relief Order, you might want to ask creditors to hold action while you apply. You can ask them to give you some breathing space to make your DRO application with this hold action for DRO letter template. 

Ask Energy Suppliers to Accept Affordable Payments – Letter

Cannot afford your energy repayment this month or have recently fallen into energy arrears? You can ask your energy company to accept a payment proposal that’s affordable to your personal situation in writing. We’ve made this effortless with this free letter template. 

Renegotiate with your Energy Supplier – Letter Template

Had you previously set up a payment plan with your energy supplier but now want to negotiate? If your finances have changed, you can ask to change your payment plan with this renegotiate your energy payments letter template.  

Understand your debt options

MoneyNerd can introduce you to The Debt Advice Service for free debt advice. MoneyNerd does not provide debt advice or recommend debt solutions.

The Debt Advice Service can explain your options, including their benefits, costs and risks. Options available depend on your circumstances. There’s no obligation to take a debt solution.

Get started

MoneyNerd does not provide debt advice or recommend debt solutions. The Debt Advice Service is a trading style of Pacific Financial Solutions Limited. If you request an introduction, we’ll share your details with their team so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd is a commercial introducer and may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

For free, impartial money guidance and help finding free debt advice, visit MoneyHelper.

Write off After Death – Sample Letter Template for Creditors

If someone you care about has passed away with unpaid debts, you might want to ask the creditor to write off the debt. Some debts usually get repaid from the deceased’s estate, but there’s nothing stopping you from asking them to be written off instead. You guessed it – we do have a letter template for requesting debts to be written off after death. 

Stay of Execution in the High Court – Sample Letter Template

A letter alone does not suspend a writ or court order. A stay usually requires the appropriate court application and a court decision. Check the procedure, evidence and urgent deadline with an adviser before relying on this template.

Freeze Interest on Credit Cards – Sample Letter Template

Struggling to keep up with credit card repayments? You can consider asking the credit card company to help you by freezing interest for a set period. Do this more effectively and formally with the MoneyNerd freeze credit card interest letter template. 

Full and Final Settlement Offer – Sample Letter Template

Clearing your debt with a full and final settlement offer can be a good way to exit your debt and simultaneously save a little bit of money. But it’s certainly a sensitive topic that can feel like a bit of a minefield. We make navigating this proposal less daunting with our full and final settlement letter template. Make your offer effectively with our free help! 

Hold Action on your Account – Sample Letter Template

Ask the creditor for time to obtain advice and confirm any agreement in writing. A request letter does not itself create a statutory Breathing Space moratorium or suspend a court deadline. Regulated firms have forbearance duties, but the relevant protection depends on the circumstances.

Related template: breathing space

Pro-rata Offers – Sample Letter Template

The MoneyNerd pro-rata offer letter template will help you to make a payment plan proposal to multiple creditors, which is based on how much you owe each of them. It shows that you treat your debts seriously and could be welcome by the creditors. Download it now for free. 

Reconsider My Pro-rata Offer – Letter Template

If your first pro-rata offer was rejected, you can ask creditors to reconsider. Our reconsider my pro-rata offer template letter does exactly this. It will help you get across the seriousness of your proposal and help you explain that it’s the best offer for all parties right now. 

Terminate a Car Finance Hire Purchase Agreement – Letter

Voluntary termination is a statutory right for qualifying agreements, not a loophole. You do not always have to wait until 50% has already been paid: liability can include the shortfall to half the total amount payable, arrears and damage from failing to take reasonable care. PCP balloon payments affect the halfway figure. Get advice and use the correct notice before the agreement ends.

Token Payment Plan or No Offer of Payment – Letter Template

If you have little or no disposable income at the end of each month, you cannot make a payment plan proposal to creditors. But you can make a token payment plan proposal of £1 per month to show good intentions, or offer them no payment at all. Submit this ultimatum to creditors politely by using this token payment letter template. 

Take the first step towards tackling your debt

Every day, our partner, The Debt Advice Service, helps people understand their options for dealing with debt. Their debt advice is free, with no obligation to proceed.

MoneyNerd introduces you to The Debt Advice Service. We do not provide debt advice or recommend debt solutions.

Natasha

Very helpful and informative thank you

Get started

If you submit the enquiry form, MoneyNerd will share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

The Debt Advice Service is a trading style of Pacific Financial Solutions Limited.

For free, impartial help and access to not-for-profit debt advice, visit MoneyHelper.

Reconsider a Token Offer Sample Letter Template

It’s not that uncommon for creditors to reject a token payment plan at first. But you can stress that you have nothing else to offer them right now by asking them to reconsider. Do this efficiently with confidence by using our new reconsider my token offer template letter. 

Don’t Pursue Mortgage Shortfall – Sample Letter Template

Losing your home can be stressful, but it’s made more concerning if foreclosure doesn’t cover all of your mortgage debt. The mortgage company will try to chase you for the mortgage shortfall, but you can ask them not to do so with this don’t pursue mortgage shortfall letter template. 

Mortgage Full and Final Settlement Offer Letter

Try and settle your mortgage for less with our mortgage full and final settlement offer letter template. If you’ve had a windfall and want to utilise it to save money on your existing mortgage, you might be able to do exactly that. Our letter makes your request effective and saves time. 

Write Off Mortgage Debt Sample Letter Template

Ask your mortgage provider to write off some or all of your remaining debt now. You can submit your request with the help of MoneyNerd by using our carefully considered write off mortgage debt letter template. Download it and add your relevant information today. 

Dispute Liability for a Mortgage Shortfall – Letter Template

Mortgage shortfalls have specific limitation rules, including different periods for principal and interest in England and Wales. Time passing does not automatically cancel the balance. Ask an adviser to check payments, acknowledgments, proceedings and the applicable jurisdiction before sending a limitation argument.

Ask your Bank to Pay Particular Bills – Letter Template

Exercise your first right of appropriation by asking a bank to pay bills instead of collecting money itself for bank charges. This ensures you stay on top of bills rather than allow the money to be hoovered up by bank fees. Make your legal request with this free letter template. 

Withdraw your Continuous Payment Authority – Letter Template

You can cancel a recurring card payment with the business or your card provider. The bank cannot insist that you contact the business first. Cancelling the payment authority does not cancel the underlying contract or debt; arrange an affordable alternative where needed.

Continue Accepting My Offer – Sample Letter Template

Ask your creditors to continue accepting your current offer if they’ve told you the agreement is under review. We can help you relay important information on why the current proposal is best for everyone. All this is achieved by downloading and using our free continue accepting offer letter template. 

Complain to Your Lender – Sample Letter Template

Before you can complain to a lender to the Financial Ombudsman, you’ll need to submit a complaint directly to the lender. We have created a lender complaint letter template to help you make an effective and formal complaint for a wide variety of reasons. Download it for free now! 

Creditor Harassment Sample Letter Template

If you wish to make a creditor complaint regarding harassment, you can do this using our specific harassment complaints letter template. Remember, you should make a direct complaint before escalating the complaint to the Ombudsman. 

Complaining to Debt Collectors That You Do Not Owe – Letter

When a debt collector is chasing you for a payment on a debt you don’t think you owe, you can complain to them and also ask for proof you owe the debt. Do both at once by using this letter template which has been created so you make a lawful request. 

Statute Barred Debt Sample Letter Templates

Limitation and Scottish prescription depend on the debt, dates, payments, acknowledgments and court action. In England and Wales, a time-barred debt is not automatically written off. Do not use a generic five- or six-year rule for every debt, and do not ignore court papers. Get advice before making an admission or payment.

Complain About a Bailiff Overcharging You – Letter Template

Bailiffs can only charge fees that are fixed by the law. They cannot charge you more than what the law states they can. If you think you’ve been overcharged, you should complain about this directly to them first to try and get a refund. We have already assisted other debtors with this matter by providing a free bailiff overcharge complaint letter template. 

Complain to a Bailiff Company – Complaint Letter Template

Complain to the enforcement firm and the creditor or authority that instructed it. Further routes depend on the type of bailiff and debt; the Financial Ombudsman is not the general bailiff regulator. Use the relevant council, court, Ombudsman or accredited-firm complaint route as appropriate. A complaint alone does not necessarily stop enforcement.

Complain to a Council About their Bailiffs – Letter Template

If a council has employed bailiffs to collect council tax arrears and those bailiffs have acted wrongfully, you should let them know. We’ve already found the words for you to make the process easier. Use our complain to a council about bailiffs letter template to submit a firm complaint. 

Tell a Bailiff That You Are Vulnerable – Letter Template

Tell the enforcement company and creditor promptly about vulnerability and the support or adjustments needed. Specific safeguards apply, but vulnerability does not automatically ban every visit or cancel the debt. Ask for a pause while advice is obtained and provide appropriate evidence where available.

Ask Your Mortgage Lender for a Breakdown of Account – Letter

Want to know how much you’ve paid and have remaining on your mortgage? You have a right to know. Unlock this information from your lender by sending them a letter. You can use our mortgage breakdown template letter to make this request seamless. 

Making Payment Instructions – Sample Letter Templates

We have a selection of letter templates to help you instruct your bank to make payments or to remove payment authority from banks and companies. Head to this page to uncover a selection of different letter templates you can use for free. 

Negotiating With Your Creditor – Sample Letter Templates

Negotiate a payment plan with creditors based on your current finances and affordability. We make it easier to submit a fair but firm proposal to creditors which they’ll consider. All you need to do is choose from the relevant negotiating with creditor letter templates and add your own details.

Information About Remaining Payments – Letter Template

Some regulated credit agreements give rights to request specified agreement and account information under the Consumer Credit Act. The usual statutory response period is 12 working days after a valid request and any required fee; this is not a universal 12-day rule for every information request or type of debt.

Credit Agreement Request Letter Template

Request a copy of your credit agreement, which is your right as per the Consumer Credit Act. You will have to pay a £1 fee to access a copy, but the process has been made effortless with MoneyNerd’s credit agreement request letter. 

Personal information request letter – Data Protection Act

The Data Protection Act allows you to legally request your personal information from a company or creditor. Make this request formal by using our 100% free personal information request letter template. 

Asking for Information – Sample Letter Templates

Using the Consumer Credit Act and the Data Protection Act, you are legally allowed to request and receive information from creditors. We have a special letter template for you to use to ask for information held about yourself.

Complaining About a Lender – Letter Templates

Remember, you have to complain to lenders directly before you can ask the Financial Ombudsman to get involved. Use this lender complaint letter template to start the complaints process. We ensure your lender complaint meets expectations and requirements. 

Dealing with Bailiffs – Letter Templates

You might need to communicate with bailiffs for several reasons, including charges, complaints or to tell them you’re vulnerable. You can find an array of letter templates with MoneyNerd that fit different situations, all helping you to communicate with enforcement officers effectively. 

Other Useful Letters – Sample Letter Templates

Not found the letter template you were hoping for above? We have plenty more letter templates for you to download on our other sample letters page to cover a range of different situations and needs. Check it out now.

Could you legally write off some debt?

MoneyNerd can introduce you to The Debt Advice Service for free debt advice. MoneyNerd does not provide debt advice or recommend debt solutions.

Answer a few questions to start your enquiry. Options available depend on your circumstances.

How much debt do you have?

MoneyNerd does not provide debt advice or recommend debt solutions. We can introduce you to The Debt Advice Service, a trading style of Pacific Financial Solutions Limited. Their debt advice is free, and there is no obligation to proceed.

If you request an introduction, we’ll share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd is a commercial introducer and may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

For free, impartial money guidance and help finding free debt advice, visit MoneyHelper.