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Repay my DWP Debt Management Debt? – READ THIS BEFORE PAYING

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Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Mar 11th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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DWP Debt Management

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Dealing with DWP debt can be difficult and stressful. But don’t worry; you’ve come to the right place. Each month, over 170,000 people visit our website looking for guidance on debt problems.

In this simple guide, we’ll share:

  •  Why you might owe money to the DWP 
  •  The role of DWP Debt Management in handling overpayments 
  •  How to contact the DWP
  •  What to do if you can’t afford repayment to DWP 
  •  How to legally write off debt

Dealing with debt can be worrying, and it’s common to feel unsure about asking for help. In fact, Citizens Advice revealed that 60% of adults facing financial difficulties hesitate to seek assistance.1

But you’re not alone. We understand your concerns and are here to help you find the best solution for your debt.

Let’s dive in!

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

Why Would I Owe Money to the DWP?

You would owe money to the DWP if you have been paid a social benefit, and your circumstances change but you don’t tell them and therefore they continue paying you your social benefit. 

However, once they find out that there’s been a mistake and you have been overpaid, you might need to repay what you owe.

The DWP Debt Management can also contact debt collectors who will help in recovering the debt owed.

It is advised that you let the DWP know right away if you are being overpaid or if your circumstances change, even if you’re not sure that the change will make a difference to your welfare.

Keep in mind that it’s important to check your Universal Credit journal if you have one because missing important messages could mean you’re completely unaware you owe money in the first place.

Read our article DWP Debt Management Letter – Should You Pay? 2022 Guide here to find out what to do next if you do owe DWP money.

How Much Can DWP Take for an Overpayment?

When you’re no longer eligible for any benefit you’re receiving and do not inform the Department for Work and Pension, you owe some money to them.

In fact, repaying DWP overpayments is considered to be very important.

To account for the overpayment, the DWP could decide to take an amount from your benefit. The maximum amount they can take depends on your yearly earnings and whether you’re guilty of an offense.

When making a decision, they consider a number of things. For benefits like income support and pension credit, the deduction rate is 5%.

However, when dealing with Universal Credit, the deductions for overpaid securities can be 10% and can go up to 40% varying case from case.

If you are concerned about repaying DWP overpayments, contact the DWP as soon as possible to discuss your options.

Debt Solutions Comparison

Dealing with debt can be quite scary and concerning. But don’t worry, there are different debt solutions available that can help you manage your finances.

These are:

Debt Solution Description Formality Debt Type Debt Range Legally Binding Impact on Credit Score Asset Risk Monthly Payment Duration Creditor Agreement Required
Debt Management Plan (DMP) Agreement to pay back non-priority debts in one monthly payment. Informal Non-priority debts Any amount
No Yes No Varies Varies (until debt is paid) No (but creditors must be informed)
Individual Voluntary Arrangement (IVA) Agreement to pay back all or part of your debts over a set period. Formal All or part of debts Usually over £10,000 Yes Yes Possible Fixed Fixed period, usually 5-6 years Yes (75% by debt value must agree)
Debt Relief Order (DRO) Freezes debt for a year and be potentially written off. Formal Non-priority debts <£20,000 debt Yes Yes No None during freeze 12 months No (court approval needed)
Bankruptcy Legal status for those who cannot repay debts, potentially writes off debts. Formal Unmanageable debts Any amount, typically high debt Yes Yes High None during bankruptcy Usually 12 months, then discharge No (court process)
Consolidation Loan Taking out a new loan to pay off all existing debts. Multiple debts Based on loan amount Varies Yes Depends on loan type Fixed Depends on loan terms No
Payment Holiday Temporary relief or reduced payments offered by creditors.
short-term financial difficulties Any No Yes Low Reduced or paused payments Break of up to 6 or 12 months, depending on circumstances, payment history, and creditor’s policy. No
Informal Negotiation Direct negotiation with creditors for reduced payments or extended terms. All debts Any No Possible No Negotiable Until agreement terms are met No
Statutory Debt Repayment Plan (SDRP) Plan to repay debts over a reasonable time, with protections from creditor action. Formal All debts Varies Yes Yes No Fixed Varies, based on ability to pay Yes
Equity Release Homeowners release equity from their home to pay off debts.
Debts of homeowners, typically older individuals aged 55+ Varies and depends on property value Yes Yes Asset (home) is used as collateral Varies 8-10 weeks timeframe from application to fund disbursement. Lifetime; repaid on house sale/death. No

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get started

Can I Avoid DWP Overpayments?

Unfortunately, avoiding DWP overpayments isn’t always possible!

You can make sure that you give as much information as accurately as you can but most other errors happen at their end!

If you think that you have been overpaid, you can notify the DWP as soon as possible and put the overpayment to one side. That way you will be able to return the overpayment as soon as DWP request it.

But knowing when you have been overpaid can be difficult.

If you’re not sure, you can request a written statement of the reasons DWP suspect an overpayment. You need to do this within a month of the suspected overpayment.

» TAKE ACTION NOW: Fill out the short debt form

If you feel that you were not overpaid but DWP says that you were, you can challenge the decision by requesting a mandatory reconsideration. That said, disputing a DWP overpayment is not always successful.

DWP will probably carry on trying to collect the debt during this process but keep calm and tell that you are challenging their decision.

What Can I do if I Can’t Afford Repayment to DWP?

If you can’t afford to repay your overpayments, I recommend that you get some financial advice.

There are several charities and other organisations in the UK that offer free debt counselling services. They will be able to walk you through your options or even discuss what debt solutions you could benefit from:

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

Get started

Reviews shown are for The Debt Advice Service.

DWP Contact Details

Telephone: 0800 731 7898
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 7898
Textphone: 0800 731 7339
Department Website: https://www.gov.uk/government/organisations/department-for-work-pensions
Manage Benefit Repayments Website https://www.gov.uk/repay-manage-benefit-owed

FAQs

What is a DWP Debt?
The Department for Work and Pensions (DWP) recover debts for overpaid benefits. This could include unpaid social loan funds, tax credit overpayments as well as several other overpayments that need to be repaid.
Can DWP Write Off Debt?
Yes, the DWP can write off some of your debt by using your universal credit to pay off your benefit advances or overpayments.
How can I find out how much debt I owe DWP?
Contact the Centralised Attachment of Earning Payments (CAPS) office to find out how much you owe. If you can provide your case number when you call, DWP can also send you a history of all the payments you’ve made.
Why have I recieved a letter from DWP?
You will have received a letter from DWP if you provided them with incorrect information when making your benefits claim.
Can DWP recover overpayments?
The debt management department can definitely reclaim overpayments. In fact, the DWP can request information as far back as 12 years. They might also demand additional information to point out if any mistake has been made. However, during the coronavirus pandemic, the DWP stopped reclaiming overpayments due to social distancing protocols.
Can DWP check your Facebook?
People are worried that the DWP can access your Facebook for images and can later use these images as evidence in court. Well, they can. The court allows use of evidential images and the source is not specified. This means that the debt management office can definitely access our Facebook, and they don’t even have to tell us. What you can do is to recheck and make sure that the privacy settings are exactly how you want them to be, so that no unknown person can access your information.
Does the DWP debt management have an email address?
No, the information provided on the website does not include an email address. If you want to reach out, you can either call them, text them or write them a letter.
Can you ask the DWP for help?
If you’re thinking ‘We fall under the requirements of the social benefit, maybe the department should help us.’, then you need to provide them with all the information they need. If they think that you fall under the criteria, you’ll start receiving your benefit.
Would the overpayment recovery continue in times of COVID-19?
No, the debt management office announced that due to the pandemic, the recovery processes are suspended and will continue after the risk has passed.
Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

  1. StepChange – Credit safety net report
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The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.