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Link Financial Debt – Should You Pay? 

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By
Scott
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Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 27th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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Link Financial Debt Collectors

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Are you stressed about a letter from Link Financial Debt Collection? Are you puzzled about where the debt came from or if you should pay it at all?

You’ve come to the right place. Every month, over 170,000 people visit our website for guidance on matters just like this, so you’re not alone. 

In this guide, we’ll help you understand:

  •  Who Link Financial Debt Collectors are.
  •  If you really owe the money they claim.
  •  The ways you can stop them from contacting you too much.
  •  How to protect your mental wellbeing during this process.
  •  Your options to set up a payment plan or even write off your debt.

A significant survey completed by StepChange UK found that 30% of the 1794 clients included had experienced unfair treatment by a debt collection agency1. So, we understand that dealing with Link Financial Debt Collection can be scary.

We’re here to help you navigate this journey.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

Link Financial will send a letter to your address telling you that you owe them or their client money – and they are the company employed to collect the debt.

These letters are known in the industry as LBA letters (Letter Before Action) because they give you a chance to pay or make arrangements to pay before further legal action is taken. Every debt collection company will use these letters.

They may follow this up with an email and frequent calls

Keep in mind that these could be empty threats – sometimes debt collectors chase people for money that you don’t have to pay. This is why we always recommend verifying debts before you pay them off.

Check if you really owe the money

Are you sure you really owe the money? The first thing to establish is where the debt started and how much you really owe.

It is quite likely that the original debt if there was one, has been inflated by various charges and interest. It could be substantially more than you believe you owe.

You should write to Link Financial Debt Collectors and demand a copy of your original credit agreement. If they are unable to provide this, you have no obligation to make any payment to them.

Follow our ‘prove it’ guide with letter templates and get them to prove that you owe the money.

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

There are two occasions when you should not send Link a prove the debt letter. These are:

  1. When the debt collection agency already supplied proof in the LBA
  2. When your debt is statute-barred

A statute-barred debt is when a debt has become too old to be collected.

Debts become too old to be legally enforced when they are six years old (or five in Scotland), and the person responsible for the debt has not acknowledged or paid any of the debt in the previous six years. 

We recommend consulting a debt advice company or charity to assert whether your debt is statute-barred. And if it is, use our free statute-barred templates to send a professional and clear message to Link.

Please note that statute-barred debts are not the same as wiped debts. The debt still exists, but because it is too old to be discussed in court as per

The Limitations Act 1980, debt collection agencies can never force you to make a payment on it. 

You also need to keep in mind that some debts will be enforceable for much longer! Any debts owed to HMRC, for example, will not be statute-barred for up to 20 years.

If your creditor issued a County Court Judgement (CCJ) against you before the limitation period ended, this debt will always remain enforceable.

» TAKE ACTION NOW: Fill out the short debt form

Not surprisingly, Link Financial has made it super easy for you to make a payment. 

They are willing to accept debit cards or credit cards over the phone, or you have the option to pay your debts online. 

To pay online, go to https://www.linkfinancial.eu/.

It’s really not so obvious how to make a payment online. Look for the light blue ‘make a payment’ text by scrolling down the page a little. Once you click this, it opens up the main part of their website. Then you have to click a link to the ‘portal’.

Link Financial Website

From there, you either need to register for an account or use existing details to log in. To register for a customer account, you will need your ‘link customer reference’, which you can get from an agent on the phone, or from an email or letter that they have sent you. 

But do not make a payment on your account until you have analysed your options. Agreeing to their own repayment plans might not be the best or cheapest way to get out of debt.

For example, you might save lots of money by trying to get an Individual Voluntary Arrangement (IVA) or a Debt Management Plan (DMP) through an insolvency practitioner. 

You can explore all these options and more on our debt options hub!

You might be wondering if there is a way to write off your Link Financial debt and make them go away for good. Link will not voluntarily write off the debt because either they do not own the debt, or if they do, they want you to pay so they can make a profit. 

There are a few ways you can get out of paying Link Financial Debt Collectors. One of them is the aforementioned statute-barred law that states your debt is too old to be collected. 

Your other options are debt solutions.

If you have a complaint about Link Financial, you should first tell them about it.

Keep in mind that they are regulated by the FCA. This means that they have a code of conduct that they must stick to.

If you think that they have not acted properly or addressed your complaint sufficiently, you could make a complaint to the Financial Ombudsman Service (FOS).

If a Financial Ombudsman Complaint is upheld, the company may be fined and you may be owed some compensation.

When they become aggressive

Dealing with aggressive behaviour is an unfortunate symptom of debt-collection groups trying to recover money. You may receive angry calls from workers or experience threatening behaviour. But why is this? Why do collection group staff become so angry?

The reason is money.

Some debt recovery businesses will provide monetary incentives to staff if they can recover payments or get ‘customers’ signed up for repayment plans.

For this reason, debt recovery staff could become more irritable and aggressive, simply because they want some of your money too. 

If Link Financial Debt Collectors have been aggressive to you, start keeping records of events and consider making a complaint. 

You could also stop all contact with Link Financial Debt Collectors by entering into a debt solution and having a practitioner do it for you.

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

Get started

Reviews shown are for The Debt Advice Service.

When they contact you too much

Link Debt Collectors will call frequently to keep on top of you and try to build pressure so you give in and pay. But frequent calling can be classified as harassment, which is a criminal offence.

One way they can keep contacting you without any effort on their part is by using technology. Automating calls with a computer is now possible by simplifying adding your number to their database.

You can fight back against this by sending them your correspondence preferences in writing.

Keep a copy of this letter in case they ignore your preferences; it could be grounds to launch a complaint with the Financial Ombudsman.  

When they don’t give you time

If you get hit with a Link Financial debt letter, the law states that they must provide reasonable time for you to assess your finances, make a budget and come up with a debt solution, either their own repayment plans or something else.

If they try to take legal action against you straight after telling you that you have a debt to repay, this might be worth complaining about. 

Not giving you time could be a way to pressure you into their own repayment proposal, which could not be the best option for your situation. 

When they tell others about your debt

Link Financial Debt Collectors are legally only allowed to discuss your debt with you.

They are not even allowed to reveal that you have a debt when calling, which is why they should ask for the name of the person they are speaking to (in case someone else picks up).

If they were to reveal you have a debt to another person, maybe a partner or work colleague, they have broken serious privacy laws.

Instances of this nature should bypass complaints directly to Link and should be referred to the Ombudsman. 

Are Link Financial bailiffs?

If debt collection agencies threaten to be bailiffs who can come to your house and take away your items, they are lying!

Debt collectors can only do the administration aspect for debt recoveries, such as sending letters and initiating legal action. They do not have the powers that a bailiff has, which is someone who executes orders by a judge.

Our financial expert, Janine, says on debt collectors: ‘I understand that having a debt collector at your door can be scary, especially when you are already under huge financial stress. It’s crucial that you stay calm and know your rights.

They have no power to enter your home or take any of your possessions.

There is a chance they could employ bailiffs to come to your door, but this can only happen if you lose a court case and continue to refuse to pay.  

Please note, letting your debts escalate to this stage is not advised.

If you have allowed your debts to escalate you may require a debt solution to get them under control.

Main Differences Between Debt Collectors and Bailiffs

Understanding the main differences between debt collectors and bailiffs is essential to prevent unfair treatment.

Check out the table below for a quick and easy breakdown of the main distinctions between these two roles. If you’d like to learn more about your rights when dealing with debt collectors, please read our complete guide.

Category Debt Collectors Bailiffs
Bank Account Access Access your bank account – but only after a CCJ has been secured and not complied with.
After the creditor has taken you to court over missed payments, bailiffs/creditors can apply for a third-party debt order to freeze and take control of a bank account.
Leniency Negotiate a debt settlement. Tip: make sure to get this new arrangement in writing. If you tell them immediately that you are a vulnerable person, they must treat you with greater consideration and give you more time to respond to any contact.
Re-Selling Debt Sell your debt if they are unable to collect payment from you. Call and visit multiple times – there isn’t a set limit on how often they may contact you. If they can’t take any goods to sell or enter your property, they might return with a warrant and force entry to your property.
Visiting Your Home Conduct home visits (on rare occasions) and knock on your door. Conduct home visits and can enter without your permission as long as all of the correct legal steps have been taken.
Contact Hours Contact you by phone or mail. They’re allowed to call whenever they see reasonable without constituting harassment, usually between 8 am and 9 pm. Can visit your home anytime between 6 am and 9 pm (unless they have a court order that states otherwise).
Permission To Take Belongings They cannot take anything from your home. They may only ask you to make a payment. Take goods from inside and outside of your home once all legal steps have been taken. However, they cannot take essential items for domestic living or work purposes.
Court Actions Threaten to take you to court by suing you for payment on a debt. Can apply to the court to get permission to use ‘reasonable force’ to enter a home, which could mean breaking in. They have to give details to the court about how they will secure the property afterwards.

Here you can find the latest contact information to get in touch with Link Financial. We’ve added some extra details about the company to help you track down specific departments during their opening hours. 

Company Name: Link Financial Outsourcing
Other Names: Link Financial
Post: Link Financial Outsourcing Limited, PO Box 107, Caerphilly CF83 3GG
Contact Number: 0800 064 4499
8.00 am to 8.30 pm Monday to Thursday, 9.00 am to 5.00 pm on Fridays and Saturdays
Company website: https://www.linkfinancial.eu/
Customer email address [email protected]
Numbers they could call you from: 02920853500
02920808685

They have been known to call debtors on these numbers. If you do not want to speak to them over the phone, you could block these numbers through your mobile phone provider.

Who owns Link Financial?
Link Financial is a trading name of Link Financial Outsourcing Limited. This is a private company that is ultimately controlled by LF Outsourcing Holdings Ltd. LF Outsourcing Holdings Ltd. is part of the LCH European Portfolio Holdings Group which is registered in Ireland.
Are Link Financial financially regulated?
Link Financial Outsourcing Limited is regulated by the Financial Conduct Authority (FCA). The company registered number 606817.
Who Do Link Financial Collect for?
Link collects mostly for financial businesses and collects a lot of debt relating to credit cards. One of their big-name clients is Barclaycard, but it is of course not the only client they collect for.  
Do HM Revenue and Customs work with Link Financial?
At the time of writing in 2021, Link FInancial is not in the list of debt recovery groups that are used by HMRC to collect unpaid VAT, tax and recover tax credit overpayments. If HMRC decides to use Link in the future, they will name them on the government website
Do Link Financial buy debt?
Yes and no. Link Financial mostly collect debt on behalf of other companies. However, Link financial do buy debt from companies who do not wish to use their resources to chase payment.
What happens if you ignore debt collection agencies?
When a debtor does not respond to debt collection letters and fails to make a payment, the debt collectors can choose to take the debtor to court to get a judge to make them pay. If the judge agrees with the debt recovery agency, he/she will issue a County Court Judgement (CCJ) making the debtor pay.
What happens if I don’t pay Link Financial?
If you refuse to pay link financial without valid reasoning, you can be taken to court and forced to pay the debt as well as additional court fees.
Can Link Financial take legal action?
Yes, by failing to pay, Link Financial could take legal action. This is likely to happen if your debt is worth a lot of money. If the debt is really small, they may not choose to use the courts. However, never assume that Link will not take you to court.
What happens if I ignore a CCJ?
If Link Financial has taken you to court and the judge has told you to pay with a CCJ, it is best to start negotiating a way to pay. If you ignore the CCJ, Link could go back to the judge and request permission to use bailiffs. These bailiffs will take your most valuable assets and sell them to recover as much of the debt as possible. Asset sales take place at auctions and usually sell under their value, so it is wise not to ignore a CCJ.
Are Link Financial bailiffs?
Link Financial cannot issue an arrest warrant or have you sent to Link Financial are certainly not bailiffs. But they could get permission to employ them if you ignore a County Court Judgement because Link workers are not bailiffs, they cannot force entry onto your property and cannot take any of your items away. This is illegal.
Can Link Financial come to your house?
No finance companies or debt collectors can come inside your house without permission. They could knock on your door and ask for a chat, but there is absolutely no obligation for you to welcome them inside or even speak with them. If they do not leave, they could be judged to be harassing you.
Is it likely that Link Financial will give up?
Link Financial will not give up chasing your debt because they are being asked to do so by their own customers/clients. The only time they will stop chasing you is if they cannot prove your debt when you ask, or when the debt is/becomes statute-barred.
Can a debt be too old to collect?
A debt can become too old to collect when it is at least six years old and the debtor has not made a partial payment towards paying off the debt in the previous six years. If a debt has been issued with a County Court Judgement it can never be too old to be collected. The technical term for this is Statute Barred, which is outlined in the Limitations Act 1980.
How do I contact Link Financial?
You can call Link their free phone number, 0800 064 4499, or send an email to [email protected] to discuss your options and customer disputes. You can send your letters to this address: The Peak 2nd Floor, 5 Wilton Road, London, SW1V 1AN.
Will debt solutions harm my credit file?
Your credit file could be negatively affected by some debt solutions, but this is better than leaving debts you owe unpaid.
How can I pay Link Financial?
If you are a Link ‘customer’, you can pay by debit card online or set up a recurring payment through your bank account. You can also set up a direct debit.
Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

  1. StepChange Creditor and Debt Collector Conduct

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.