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Parkmaven Appeal – Should you Pay? 2022

parkmaven-appeal

For free and impartial money advice and guidance, visit MoneyHelper, to help you make the most of your money.

Was your Parkmaven appeal rejected? Are you wondering whether you’ll have to pay? You can take the matter to an independent appeals service if you’re not happy with the operator’s decision.

I look at who Parkmaven is and how they deal with Parking Charge Notices and appeals. And I explain what to do when a Parkmaven appeal is rejected. Read on to find out more.

Do You Have to Pay?

In many circumstances parking tickets are not enforceable.

It’s a bit sneaky, but last time I had a parking fine, I paid £5 for a trial to chat to an online solicitor.

Not only did I save £50 on solicitor fees, I also won my case and didn’t have to pay my £271 fine.

You can try it out now, just remember to cancel the trial once you’ve got your answer.

Who is Parkmaven?

Parkmaven provides solutions to operators with their cloud parking management platform. They are members of the British Parking Association and should follow the BPA’s code of practice when issuing fines.

In fact, a Parking Charge Notice must be issued correctly, and if it is not, you could win an appeal.

Is a Parking Charge Notice enforceable?

No, a private operator cannot legally demand you pay a parking fine they issued. However, it would be a mistake to ignore the fine because things will get expensive.

A Parking Charge Notice becomes enforceable when there’s a court order to pay it. In short, the operator must take you to court to recover the amount you owe.

Unlike Penalty Charge Notices, which are covered by the Road Traffic Act and therefore enforceable, a Parking Charge Notice is an invoice. The operator raises the invoice because they deem you broke the T&Cs of using a car park.

It would be a mistake to assume the fine was issued correctly because, all too often, they are not. Plus, it costs you nothing to appeal the fine, which also stops the operator from taking the matter further. Until an appeal is resolved!

In short, if your appeal with the operator fails, you can contact an independent appeals service. In this instance, it will be POPLA.

How long do I have to appeal a parking charge notice?

You must appeal a Parkmaven Parking Charge Notice within 28 days of receiving it. I suggest you appeal sooner rather than later once you have enough supporting evidence.

Why would I appeal a Parking Charge Notice? 

You must have good reason to appeal a Parkmaven fine. First, determine whether the penalty was deserved and issued correctly. If you feel it was not, you should contact the operator and file an appeal in writing.

Make sure you provide the following information:

  • Parking ticket reference number
  • Car registration details
  • Evidence to support your appeal against the Parking Charge Notice

You could contest a Parking Charge Notice if:

  • You got the fine through the post over 14 days after you used the car park
  • Your vehicle was parked correctly, and you paid the correct fee
  • Signage in the car park was unclear and not easy to read
  • The fine is over the capped limit for London (£80) and outside London (£50)
  • Ticket machines were not working
  • You had a valid reason for not returning to your car on time
  • Your vehicle broke down, and you were waiting for assistance
  • You got back to the car under 10 minutes later than your allotted time (10-minute grace period was not given)
  • There were no surveillance in operation signs in the car park, yet you got a ticket through the post

How long does a Parkmaven appeal take?

You should get an answer relatively quickly if the operator upholds your appeal. However, when they reject it, and you do nothing, they can start legal proceedings. So I suggest you not ignore things but rather contact POPLA to make another appeal against the fine.

What happens when I win an appeal?

When you win an appeal against a Parkmaven fine, the operator will cancel the ticket and should do so relatively quickly.

Note: Do not pay a fine when you appeal it because this would automatically cancel the appeal!

What happens when an appeal is rejected?

If Parkmaven rejects your appeal, they must inform you. Plus, the operator must provide information on how to take your appeal to POPLA, the independent appeals service.

When the operator fails to explain the appeal’s process once they reject it, your case against them will be stronger.

An appeal to POPLA takes longer to settle. It can take as long as 2 to 3 months for the service to reach a decision.

What happens if my POPLA appeal fails?

You’ll have to pay the fine if your appeal to POPLA is unsuccessful. Plus, you’ll have missed out on the reduced amount payable, which means the initial fine is more expensive.

Should I ignore the Parking Charge Notice?

No, you should appeal the fine or pay it. The operator will send you threatening letters, including sending your details to a debt collector. They could take you to court, and if they win, you’ll be ordered to pay the fine. In which case, you’ll have no choice but to pay.

I recommend you don’t let things go this far. Either appeal or pay the fine once you’ve established it was correctly issued.

Also, the sooner a matter is resolved, the less expensive it is. In short, if you pay the fine within 14 days, the fine amount is significantly less.

What proof do I need when I appeal a parking charge notice

The more evidence to support an appeal against the fine, the better the outcome could be. I suggest you gather the following before you appeal the fine:

  • Correspondence you got from the operator and your replies
  • Photos of the car park, payment machine, signs, road markings, parking ticket and time you returned to your vehicle
  • Receipts from a car recovery firm and other relevant documentation
  • Statements from witnesses who can corroborate what happened

Operators have the right to issue Parking Charge Notices, but they must do so correctly. When a fine is not given correctly, Parkmaven should cancel it!

Do You Have to Pay?

In many circumstances parking tickets are not enforceable.

It’s a bit sneaky, but last time I had a parking fine, I paid £5 for a trial to chat to an online solicitor.

Not only did I save £50 on solicitor fees, I also won my case and didn’t have to pay my £271 fine.

You can try it out now, just remember to cancel the trial once you’ve got your answer.

Parkmaven Appeal – should you pay?

Only pay when you are completely satisfied the Parking Charge Notice is justified and correctly issued. I recommend you:

  • Establish the fine is yours and not someone else’s
  • That it was issued correctly by the operator
  • The ticket was not issued before the 10-minute grace period was up

Thanks for taking the time to read this article on Parkmaven appeals. I hope the information helps you decide which route to take!

Remember, appeal or pay but never ignore a Parking Charge Notice!

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