01142317440: Check Bluestone Calls and Your Options

If a caller using 01142317440 says they are from Bluestone Credit Management, verify the contact independently before sharing information or paying.

This article will explain in simple words:

• How to check the caller’s identity.
•  The reason behind these calls.
• How to request suitable contact arrangements.
•  How to deal with Bluestone Debt Collectors.
•  Tips to help you handle your debts.

A collection call can be worrying. You can ask for written information and free debt advice before deciding what to do.

You might be thinking, where did this debt come from? Should I pay it? Is this real? What if I can’t afford to pay? 

Don’t worry. We’re here to help you understand your options.

​​Who Called You from 01142317440?

Bluestone Credit Management collects and manages debts, but the number shown on a phone does not prove who is calling. Use its official website to check the contact.

We’re already aware of Bluestone Debt Collection. The number of people asking questions about this firm online prompted us to write the Bluestone Debt Collection guide. 

We recommend you read this guide if they’ve been calling you. But before you do that, get more information on these calls and what to do below.  

Why has Bluestone contacted you?

A verified contact may concern a debt collected for a lender, government agency or other client. Ask which creditor and account it concerns.

Ask for the account details and balance in writing. The notice and recovery process depend on the debt; do not assume all accounts follow the same timeline.

If you have moved or the account is unfamiliar, ask the verified firm to investigate the address or identity issue.

Typical Debt Collection Process

A call alone does not establish that you missed a payment or identify the legal stage of a debt.

We’ve created this simple table to help you better understand the debt collector timeline. If you’d like to learn more, be sure to check out our specialized guide.

You can establish whether Bluestone has the wrong person by contacting it through independently verified details. Answering the incoming call is not the only option.

Do not give payment details or sensitive information to an unexpected caller. Hang up and contact the organisation through details you find independently on its official website. Once you have verified it, reasonable identity checks protect your privacy: a genuine collector should check that it is speaking to the right person before disclosing account details.

Can You ignore their calls?

Yes, you aren’t obligated to speak with Bluestone debt collectors over the phone. 

But that doesn’t mean you should just ignore all communication. It’s advisable to keep all communication in writing and respond to their letters. 

We have explained how is best to respond in different situations in our How to Beat Debt Collectors guide. 

» TAKE ACTION NOW: Fill out the short debt form

An enforceable unpaid debt may lead to legal action. The creditor must follow the relevant process; a collection agency cannot simply seize your belongings because you have not answered a call.

How Can You stop them from contacting You?

You can ask Bluestone to change how and when it contacts you.

For regulated consumer credit collection, FCA rules require firms to give due regard to reasonable requests about when, where and how they contact you. You can ask for letters or emails instead of calls and explain any health or accessibility needs. This is not an automatic ban on every call or required notice. Keep a record of unreasonable contact and complain if your request is not properly considered.

To tell Bluestone how you wish to be contacted you need to send them a letter explaining your preferences. It’s advised by debt charities to keep a copy of this letter and then keep proof of posting, just in case you need to make a complaint later. 

Thousands have already tackled their debt

Every day, our partner, The Debt Advice Service, helps people understand their options for dealing with debt. Their debt advice is free, with no obligation to proceed.

MoneyNerd introduces you to The Debt Advice Service. We do not provide debt advice or recommend debt solutions.

Natasha

Very helpful and informative thank you

Get started

If you submit the enquiry form, MoneyNerd will share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

The Debt Advice Service is a trading style of Pacific Financial Solutions Limited.

For free, impartial help and access to not-for-profit debt advice, visit MoneyHelper.

How Can You Complain about the Debt Collectors?

Collectors must not use threats or unfairly disclose debt details to other people. Tell the firm if workplace contact would be inappropriate. Ordinary collectors do not have bailiff powers to seize goods.

FCA consumer credit rules apply to relevant regulated debts. HMRC and other government accounts can have different complaint routes, so identify the creditor and type of debt.

Complain to Bluestone first, keeping a copy and any evidence of the problem.

Complain to the firm first and keep copies and call logs. For an eligible regulated financial complaint, you can normally approach the Financial Ombudsman Service after a final response or after eight weeks without one, usually within six months of the final response. The Ombudsman can require a remedy or compensation; it does not impose regulatory fines. Tax, council and other non-credit debts may have different complaint routes.

Bluestone Debt Collection Contact Details

References

1. FCA: contacting customers