01513056749: Check Debt and Revenue Services Calls

If a caller using 01513056749 says they are from Debt and Revenue Services, verify the contact before sharing information or paying.

Debt and Revenue Services, or DRS, is a division of Ardent Credit Services Limited. A displayed number alone does not prove that DRS is calling.

In this helpful guide, we’ll explore:

• Figuring out if the debt is yours (if not, no need to pay!).
• How to request suitable contact arrangements.
• Ways to set up plans to pay back the debt.
• If you can write off some of the debt.

Ask for written account information and get free advice if you are unsure what to do.

Let’s dive into learning how to deal with Debt and Revenue Services.

Who called from 01513056749?

Use the official My DRS website or ask the original creditor to check a contact claiming to be from DRS. Its official general enquiry number is 0151 545 1500. Caller ID can be spoofed.

Why has Debt and Revenue Services contacted me?

A verified DRS contact may concern an unpaid account or a request to trace an account holder. A wrong number or mistaken identity is also possible.

Possible reasons for contact include:

1. The firm wants to discuss an account it has been instructed to collect.
2. It is checking contact details or trying to reach the correct account holder.

Can I ignore the calls?

You do not have to answer an unexpected call, but deal promptly with genuine account notices, a Letter of Claim or court papers.

It may be better to deal with them in writing if they have sent you a letter. 

Ask for the creditor’s name, account reference, balance breakdown and evidence that you are liable. For regulated consumer credit debts, a firm must pause recovery while it investigates a dispute on valid or potentially valid grounds. A request for information does not itself cancel the debt or extend a court deadline.

If you have not received written information, ask the verified firm for it rather than paying during an unexpected call.

Do not give payment details or sensitive information to an unexpected caller. Hang up and contact the organisation through details you find independently on its official website. Once you have verified it, reasonable identity checks protect your privacy: a genuine collector should check that it is speaking to the right person before disclosing account details.

How do I stop them from contacting me?

You can ask DRS to use a suitable contact method and explain any health or accessibility needs.

For regulated consumer credit collection, FCA rules require firms to give due regard to reasonable requests about when, where and how they contact you. You can ask for letters or emails instead of calls and explain any health or accessibility needs. This is not an automatic ban on every call or required notice. Keep a record of unreasonable contact and complain if your request is not properly considered.

Complain to the firm first and keep copies and call logs. For an eligible regulated financial complaint, you can normally approach the Financial Ombudsman Service after a final response or after eight weeks without one, usually within six months of the final response. The Ombudsman can require a remedy or compensation; it does not impose regulatory fines. Tax, council and other non-credit debts may have different complaint routes.

Take the first step towards tackling your debt

Every day, our partner, The Debt Advice Service, helps people understand their options for dealing with debt. Their debt advice is free, with no obligation to proceed.

MoneyNerd introduces you to The Debt Advice Service. We do not provide debt advice or recommend debt solutions.

Natasha

Very helpful and informative thank you

Get started

If you submit the enquiry form, MoneyNerd will share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

The Debt Advice Service is a trading style of Pacific Financial Solutions Limited.

For free, impartial help and access to not-for-profit debt advice, visit MoneyHelper.

Debt and Revenue Services Contact Details