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IMFS Debt Collection: Verify the Account and Find Support

Scott Nelson MoneyNerd Janine Marsh MoneyNerd
By
Scott
Scott Nelson MoneyNerd

Scott Nelson

Debt Expert

Scott founded MoneyNerd after his own experience with debt. He runs the website and oversees its general information about debt and other money matters. Scott does not provide personal debt advice or recommend debt solutions through MoneyNerd. If you make a debt enquiry, MoneyNerd may introduce you to The Debt Advice Service, which provides any personal debt advice.

Learn more about Scott
&
Janine
Janine Marsh MoneyNerd

Janine Marsh

Financial Expert

Janine contributed articles and videos to MoneyNerd about everyday money, household costs, debt topics and parking matters. She has a background in broadcasting, including work with BBC Radio 5 Live and Bauer radio stations.

Learn more about Janine
· Oct 4th, 2026
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MoneyNerd introduces enquiries to The Debt Advice Service and may receive a referral fee. For free, independent guidance and help finding a debt adviser, visit MoneyHelper.

This information and enquiry service is not a full financial assessment or a guarantee of suitability or debt write-off. Debt solutions are not suitable for everyone. Fees may apply, and your credit record and assets may be affected. Get advice on your circumstances before choosing a solution.

IMFS Debt Collection

MoneyNerd introduces enquiries to The Debt Advice Service and may receive a referral fee. For free, independent guidance and help finding a debt adviser, visit MoneyHelper.

This information and enquiry service is not a full financial assessment or a guarantee of suitability or debt write-off. Debt solutions are not suitable for everyone. Fees may apply, and your credit record and assets may be affected. Get advice on your circumstances before choosing a solution.

Are you feeling worried because you got a surprise letter from a debt collector called IMFS?

Check the named creditor, account and balance before sharing information or paying.

In this guide, we’ll help you understand:

  •  Who IMFS Debt Collection are, and what they do
  •  The types of debts they collect
  •  How to check if this debt is really yours
  •  Steps you can take if you can’t afford to pay
  •  Ways you might be able to write off some of your debt

If collection contact is causing difficulty, you can request suitable arrangements and independent debt advice.

Don’t worry; you’ve come to the right place. Let’s get started and find the best way for you to deal with this.

Could you legally write off some debt?

MoneyNerd can introduce you to The Debt Advice Service for free debt advice. MoneyNerd does not provide debt advice or recommend debt solutions.

Answer a few questions to start your enquiry. Options available depend on your circumstances.

How much debt do you have?

MoneyNerd does not provide debt advice or recommend debt solutions. We can introduce you to The Debt Advice Service, a trading style of Pacific Financial Solutions Limited. Their debt advice is free, and there is no obligation to proceed.

If you request an introduction, we’ll share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd is a commercial introducer and may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

For free, impartial money guidance and help finding free debt advice, visit MoneyHelper.

Dealing with IMFS Debt Collection

Let’s take you through the steps of dealing with IMFS debt collection.

First, don’t ignore IMFS correspondence when you get a letter, email or phone call.

Ask for the creditor’s name, account reference, balance breakdown and evidence that you are liable. For regulated consumer credit debts, a firm must pause recovery while it investigates a dispute on valid or potentially valid grounds. A request for information does not itself cancel the debt or extend a court deadline.

Follow our ‘prove it’ guide with letter templates and get them to prove that you owe the money.

Gather any previous correspondence

After carefully reading the letter IMFS debt collection, we suggest you go through your own records. Try and find as much information and correspondence from them as you can.

A difference between letter balances does not automatically cancel a debt. Request an itemised breakdown and challenge any specific error.

Keep a diary

You should start keeping a diary from the moment you are first contacted by IMFS debt collection.

Note down the dates and times of every letter they send, and every call that they make.

If you can, it’s a good idea to get the names of all the people you speak to as well. This will help you later on, especially if IMFS debt collection starts legal action.

» TAKE ACTION NOW: Fill out the short debt form

Know your rights

You do have legal rights when dealing with a debt collection agency like IMFS debt collection.

IMFS is a trading style of Integrated Contact Solutions Limited, not a separate company with a parent. Its official site lists company number 09972113 and FCA reference 754982 for relevant activities.

If they disobey any of these things, you should file a complaint with the debt collector.

We’ve put together this simple table that explains what debt collectors are allowed to do. If you’d like to learn more about your rights, make sure to check out our detailed guide.

Debt collectors may Limits and protections
Contact you to seek payment For regulated consumer credit, contact must be at reasonable times and respect reasonable requests about when, where and how you are contacted.
Ask to discuss the debt at a home visit A collector has no bailiff powers, cannot force entry or take goods, and should leave when asked.
Explain possible court action They must not mislead you about their powers or threaten action they cannot lawfully take.
Discuss an affordable repayment or settlement Get agreed terms in writing and obtain free advice if you dispute the debt or cannot afford payments.
A creditor may seek a separate court enforcement order A CCJ alone does not give a collector access to your bank account. A third-party debt order requires a separate court process.
A creditor may assign a debt Check who owns it and who is authorised to collect; do not disclose payment details to an unverified caller.
Make proportionate follow-up contact Harassment is prohibited. Requests about contact must be considered; necessary legal notices may still be sent.

How do you arrange a payment plan?

Setting up a Payment Plan with IMFS involves a bit of research.

First, you need to work out your budget based on your monthly income and outgoings.

Allow for essential living costs and priority debts before working out offers to non-priority unsecured creditors.

  • Contact your creditors, whether by letter, email, or phone to explain your situation
  • Make them an offer to repay an amount you can afford
  • Make sure you get it in writing when a creditor agrees to a payment plan

A realistic income-and-expenditure statement can support an offer. It should account for reasonable household needs and other priority commitments, not falsely claim every expense is fixed or identical for everyone.

It also shows creditors you are offering a fair IMFS debt Repayment plan you can afford.

We suggest you also explain how you got into the situation, whether because you lost your job or because of an unexpected event.

Understand your debt options

MoneyNerd can introduce you to The Debt Advice Service for free debt advice. MoneyNerd does not provide debt advice or recommend debt solutions.

The Debt Advice Service can explain your options, including their benefits, costs and risks. Options available depend on your circumstances. There’s no obligation to take a debt solution.

Get Started

MoneyNerd does not provide debt advice or recommend debt solutions. The Debt Advice Service is a trading style of Pacific Financial Solutions Limited. If you request an introduction, we’ll share your details with their team so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd is a commercial introducer and may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

For free, impartial money guidance and help finding free debt advice, visit MoneyHelper.

IMFS Debt Collection Contact Information

Legal company Integrated Contact Solutions Limited, trading as IMFS; company number 09972113
Official website imfs.co.uk
Account support Official customer portal or [email protected]
Telephone The current official site asks customers to use the account-specific number on genuine correspondence. Verify unexpected calls independently.
Registered office 4100 Park Approach
Thorpe Park
Leeds
LS15 8GB

Thousands have already tackled their debt

Every day, our partner, The Debt Advice Service, helps people understand their options for dealing with debt. Their debt advice is free, with no obligation to proceed.

MoneyNerd introduces you to The Debt Advice Service. We do not provide debt advice or recommend debt solutions.

Natasha

Very helpful and informative thank you

Get started

If you submit the enquiry form, MoneyNerd will share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

The Debt Advice Service is a trading style of Pacific Financial Solutions Limited.

For free, impartial help and access to not-for-profit debt advice, visit MoneyHelper.

Here, we will answer some of the more frequently asked questions about IMFS debt collection and debt collectors in general.

Could you legally write off some debt?

MoneyNerd can introduce you to The Debt Advice Service for free debt advice. MoneyNerd does not provide debt advice or recommend debt solutions.

Answer a few questions to start your enquiry. Options available depend on your circumstances.

How much debt do you have?

MoneyNerd does not provide debt advice or recommend debt solutions. We can introduce you to The Debt Advice Service, a trading style of Pacific Financial Solutions Limited. Their debt advice is free, and there is no obligation to proceed.

If you request an introduction, we’ll share your details with The Debt Advice Service so they can contact you.

Some debt solutions have fees and may negatively affect your credit rating. MoneyNerd is a commercial introducer and may receive a fee if you go ahead with a debt solution through The Debt Advice Service.

For free, impartial money guidance and help finding free debt advice, visit MoneyHelper.

References

  1. IMFS: official company, account and contact information
  2. FCA Handbook
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The authors
Scott Nelson MoneyNerd
Author
Scott founded MoneyNerd after his own experience with debt. He runs the website and oversees its general information about debt and other money matters. Scott does not provide personal debt advice or recommend debt solutions through MoneyNerd. If you make a debt enquiry, MoneyNerd may introduce you to The Debt Advice Service, which provides any personal debt advice.
Janine Marsh MoneyNerd
Debt Expert
Janine contributed articles and videos to MoneyNerd about everyday money, household costs, debt topics and parking matters. She has a background in broadcasting, including work with BBC Radio 5 Live and Bauer radio stations.