This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.
For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.
Are you worried about Marston Holdings Debt Recovery claiming you owe money? Are you scared they might take your things away? Then, don’t worry. You are in the right for answers.
Every month, more than 170,000 people come to our website for guidance on debt problems, just like you are doing now.
In this guide, we will talk about:
How to know if the money Marston Holdings says you owe is really yours.
What you can do if Marston Holdings is asking for too much.
How to stop Marston Holdings from coming to your house.
Ways to make a plan to pay them back bit by bit.
If you can make some of your debt go away.
Some of our team have had debt problems too, so we know how hard it can be. We understand how you are feeling right now.
Keep reading to find out how you can deal with Marston Holdings Debt Recovery.
Marston Group might give you prior warning in writing or through calls if they are going to turn up at your door and demand payment. Under the Tribunals, Courts and Enforcement Act 2007, an agent must give you seven days notice of their first visit.
So in most cases, the Marston Group will not give you specific notice after that first visit as providing these details could impede their chances of recovering the debt or your possessions successfully.
If you have been to court about your debt and have still not paid after a CCJ, you could expect Marston Group to come calling. This is even more likely if you owe money to the UK Government or a local council due to council tax arrears or parking fines.
They may turn up at your property in the early morning. Sometimes this is more advantageous to them as they know you are not yet out of the door to work or to complete your daily tasks. However, they do visits throughout the day, so you may genuinely not be home when they call.
You should not ignore any communication from Marston Holdings as things can quickly get much worse for you. Regular communication with Marston Holdings is much more likely to get you a repayment plan with them that you can work with.
You might be wondering if a law enforcement officer can come to your place of work? We answer this question on a dedicated blog you can read here. The short answer is no they cannot, simply because it would disclose you have a debt to other people, which is a breach of privacy laws and a criminal offence.
What Should I Do If Marston Group Are Coming?
We understand that lots of people cannot afford their debts, and getting a judge to ask you to pay your debts doesn’t change that fact. Therefore, we understand why lots of people continue to not pay after going to court.
The unfortunate reality is that if you do or cannot pay your debts, then bailiffs are a real possibility at this late stage.
The good news is that the Marston Group help debtors to spread out the cost and make payments online (they are not obliged!). You could avoid having your valuables taken away if you commit to a repayment plan with them.
You might have to make a bigger payment upfront to prevent them from choosing to repossess items instead.
Marston Holdings Fake Letter
Strictly speaking, Marston Holdings should not be sending out fake letters threatening court action. However, there are plenty of blog posts and stories online of people receiving letters from Marston claiming to be in possession of Magistrates Court Orders, when the “debtor” has no idea why.
In this case, rather than contact Marston Holdings straight away, it might be wise to contact HM Courts & Tribunal Service. They are responsible for Warrant Officers, Court Bailiffs, and the like. They should be able to clear up what’s going on.
Can Marston Holdings Force Entry?
Marston Group agents can force entry to your home providing they use reasonable force, but please note that the collection agency they are working for or the original creditor you owe money to can never enter your property.
These behaviours would be breaking the law.
Using reasonable force to enter your property is only allowed by enforcement officers. Only Marstons Bailiffs can force entry, not the company they work for.
No Enforcement Agent can force their way into a residential property unless they have already been granted peaceful admittance. This means that they cannot force their way into your home until they have already been allowed inside.
Even if they do use force to enter the second or even third time they visit, the force needs to be reasonable.
Keep in mind that the first time Marston visit you in your home, they will probably try to sort out a repayment plan. This means that you will only be visited by them again if you cannot stick to the payments that you agreed to.
Marston can go to any property where you live, as long as that is in England or Wales. If your goods are being stored somewhere else then they may also visit that location. If they reasonably believe that your things are being stored not in your home, they will need a court issued warrant to do anything.
If you are someone who is self employed then Marston may visit you in your place of work. If, however, you are employed by someone else then they should not be looking for you at your workplace.
One other thing that Marston can do is use details from the DVLA to identify your car. Once they have identified it, they can take it away if you have parked or left it on a public highway. They can actually take away any goods that you leave on a highway but is most often used for cars.
How to Stop Marston Bailiffs
The most effective way to stop Marston Bailiffs is to start paying back your debts. If you can afford to pay them, either in full or via a payment plan, then that’s normally the best course of action. If you need to organise a payment plan, you could reach out to a charity like StepChange who’ll be able to help you negotiate it with your creditor.
Another option is to find out whether there are any debt solutions that you could use to lower your monthly repayments or write off some of the debt. They’re not right for everyone but you could find out more about them by filling out our form.
Marston Holdings is the largest judicial services company in the United Kingdom and is ultimately owned by Free Flow Topco Limited. They are regulated by The Ministry of Justice.
Is the Marston Group financially regulated?
Marston Holdings is authorised and regulated by the Financial Conduct Authority via Marston Regulated Services Ltd. Their registration number is 692480. The other trading name of Marston Holdings listed under this registration is Burlington, as well as Chase Appointments, Chase Ireland and Engage Services.
What is the Marston Group registered office?
Marston Group registered office is Rutland House, 8th Floor, 148 Edmund Street, Birmingham, B3 2JR.
But, Should I write to them at 60 Church Street?
Yes, you should write to the Marston Group at Embassy House, 60 (Sixty) Church Street, Birmingham, B3 2DJ.
How do I contact Marston Group?
Martson Group’s customer care agents can be contacted by phone, email or post. There are different phone numbers depending on what sort of debt is involved. Phone calls are recorded and are not free of charge. Their email address is generalenquiries@marstonholdings.co.uk.
What happens if you don’t pay a debt with Marston?
If you don’t pay your debt with Marston’s then you can be sued in court and if the judge rules in their favour then you will be forced to pay back the debt along with any legal fees you have accumulated.
Do you have to pay Marston holdings?
Yes and no. If the debt is correct and it’s yours then you must pay. If the debt cannot be proven to be yours or it is more than 6 years old than you don’t have to pay.
Can Marston’s clamp my car?
Yes and no. Marston’s can clamp and sell your car in order to recover your debts if you refuse to pay. If you are a blue badge holder, you require the car for work or it is also your home then Marston’s cannot take your car.
Where is the best place to get further advice?
If you want further advice to deal with Marstons Group and their law enforcement officers, you should speak with Step Chance UK or Citizens Advice. Search their website and give them a call for help.
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.
Beat Marston Recovery Bailiffs 