Together Energy debt letters: checking an old account

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Together Energy stopped supplying energy in January 2022, and Ofgem appointed British Gas to take over its customers. This is an old supplier-failure case, not a newly announced failure. A later debt letter still needs checking against the former account and the sender’s authority.

What happened to Together Energy?

Ofgem announced the supplier’s failure on 18 January 2022. FRP subsequently announced its appointment as administrator. See the Ofgem notice and administrator’s announcement for the original events.

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The current supplier and the party recovering a former supplier’s debt are not necessarily the same. A transfer of energy supply does not automatically mean British Gas owns or controls every old Together Energy balance.

How do I check a debt letter?

Ask for the original account, supply address, billed period, meter readings, tariff, payments and final balance. Request an explanation of whether the sender is the appointed agent, insolvency office-holder or assignee entitled to recover it.

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Verify the contact and payment details independently through official records or established correspondence. Do not assume a historic supplier website, email address or an unsolicited payment link remains the correct route. Keep copies of the letter and your response.

What if the debt is wrong?

Explain the disputed dates, readings or payments in writing and supply copies of relevant evidence. Ask the party demanding payment to investigate and confirm whether recovery will be paused. Do not assume the new supplier can order an unrelated collector to stop.

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Ofgem’s back-billing protection can prevent a household being charged for previously unbilled energy used more than 12 months earlier where the rules apply. It is not a blanket cancellation of every unpaid bill once it reaches 12 months old. Exceptions can apply where the customer has behaved obstructively or manifestly unreasonably. Ask the supplier to explain the billed dates, previous statements and basis for any exception, and check Ofgem’s guidance.

What if I cannot afford it?

Once liability and the amount are established, provide a realistic budget and ask the authorised creditor or agent about an affordable arrangement. A free debt adviser can help you separate old arrears from essential current energy costs and assess any formal options.

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Use the enquiry form to request a call about your circumstances and available options. You decide whether to proceed.

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In England and Wales, statutory Breathing Space is arranged through an eligible debt adviser after an assessment. Standard protection can last up to 60 days and covers qualifying included debts; it is not activated simply by asking the supplier and is not a payment holiday. An informal hold agreed by a creditor is different. Scotland and Northern Ireland have different arrangements.

If statutory Breathing Space has actually begun and prohibited recovery continues, contact the debt adviser and the creditor with the relevant details. Merely requesting a hold does not create the statutory protections. See the government scheme guide.

Energy Debt Solution	How It Can Help Pay Off Your Energy Bills
Installment Plan	Pay in smaller and more manageable monthly amounts until the debt is cleared
One-Off Payment	Reduce debt, and possibly get a discount, by paying a lump sum
Appealing for a Bill Reduction	Get a reduction by providing evidence of errors in your energy bill or a detailed explanation of your situation
Negotiate Contracts	Ask for a temporary reduction in tariffs, a pause on payments, or a longer-term payment plan
Switch Providers	If your current energy tariff is too high, consider switching to a cheaper provider
Supplier hardship support	Ask your current supplier about its current debt-support fund, payment plans and eligibility. Also check independent charitable support such as the British Gas Energy Trust where available.
Benefits and seasonal support	Check current eligibility for the schemes operating in your UK nation. Seasonal heating payments and discounts have different rules and are not all available to everyone.
Other local support	Ask your council or a free adviser about current local energy support. Do not assume an earlier alternative-fuel payment scheme remains open.
Seek Advice from Debt Charities	Debt charities offer free advice and practical solutions – they can help you understand your options, negotiate, and set up payment plans with energy providers.

Breathing Space in England and Wales is temporary protection for qualifying debts, not money or a grant. A debt adviser must assess eligibility.

Can a debt collector enter my home?

An ordinary debt collector cannot force entry or seize possessions. Court enforcement is a separate legal process. If a claim or court order arrives, respond within the deadline and obtain advice; do not treat it as another informal reminder.

Can the old debt affect my current supply?

Do not assume an old Together Energy demand automatically allows the former supplier or collector to disconnect a current British Gas account or force a prepayment meter. Identify who supplies the property now and what power is being claimed. Current household supply is subject to Ofgem’s safeguards.

Where do I complain?

Complain first to the organisation responsible for the disputed bill or collection. Ask which independent route, if any, applies to that complaint and check it with an adviser. The Energy Ombudsman is separate from Ofgem, and complaints against a failed supplier can have different handling from complaints about a current supplier. The Financial Ombudsman does not automatically cover an ordinary energy-bill dispute.

Where can I get free help?

Citizens Advice, National Debtline, StepChange and MoneyHelper can help you understand the demand and repayment options. Verify the debt before paying an unfamiliar party, but do not ignore court papers or assume that a supplier’s failure cancels all unpaid bills.