Capital One had some technical issues which meant customers were unable to log in to their online account and make a payment – a nightmare for those of us who want to keep on top of our bills!

Capital One made an announcement on Twitter yesterday morning and are working on a fix as a priority.

People are super frustrated, understandably so. For example some people are trying to make a payment on the day of their payment deadline – if they can’t make the payment then they face potential late fees and even worse than that, a negative mark on their credit report.

Capital One seems to be keeping us all updated on Twitter, so check there if you’re affected.

If you’re not yet a Capital One customer, you may want to think twice and go with a supplier that has better technical infrastructure that can stay up and running.

We’re no longer in the day and age where customers are satisfied popping into a bank or having to make a phone call. A digital experience is critical for us. Take note Capital One.

About the author

Scott Nelson

Scott Nelson is a financial services expert, with over 10 years’ experience in the industry, including 6 years in FCA regulated companies. Read more
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