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Marston Group Bailiffs Debt

Marston Group, like all debt collectors, are known for sending debt collection threats. If you can’t afford to pay them or don’t even owe them money, then this article is for you! Complaints to the Financial Ombudsmen risen this year from 830 to 2,006, so it’s safe to say that you’re not alone and as seen with other complaints, you too could become entirely debt free!

It’s not your fault. Complaints to the Financial Ombudsman have risen this year from 830 to 2,006, so it’s safe to say that you’re not alone.

Deal with your debt today and feel better tomorrow.

Marston Group Bailiffs Debt Collectors

Who are Marston Group Bailiffs?

Marston Group is one of the largest debt collection companies in the UK. The company specialises in debt collection and services customers throughout the UK. The company is trading under Marston Holdings Limited.

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fight back when you get a debt collection letter

Why are Marston Group Debt Collection contacting me?

The debt collection industry is booming. Debt collectors like Marston Holdings Limited will purchase debt from a lender for often as little as 20% of the face value of what is owed. They then collect the money that is owed and make a profit when the payment is made in full.

Marston Group Debt Collection may be getting in touch with you because they have purchased debt that you owe to another lender. Marston Holdings Limited now manage (and chase payments for) that debt.

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Get Them to Stop Calling You

If the debt is legitimate, then Marston Bailiffs can definitely contact you regarding the debt legally.

That being said, they still have to pursue your debt according to guidelines that have been laid out by the Financial Conduct Authority (FCA). FCA guidelines are in place so that debt collectors and enforcement agents cannot take advantage of debtors.

If you feel that you are being harassed, treated unfairly or being taken advantage of, you can immediately report Marston Bailiffs to the FCA.

There are a number of things that debt collectors and bailiffs such as Marston Bailiffs are not allowed to do. For example, they are not allowed to call you too frequently or at irregular times. They can’t call you outside of the 9 am – 5 pm window and they also can’t call you on the weekends.

Furthermore, if you’re not comfortable talking on the phone, you can write a letter to them and request that you only be contacted through the mail in the future.

Not only is Marston Bailiffs authorised and regulated by the FCA but they are also a member of the Credit Services Association. This means that they have also agreed to the CSA code of conduct.

Marston Group, just like any other debt collection agency, are not allowed to do any of the following:

  • Contact you on the phone at irregular times
  • Contact you using a medium that you have been clear you don’t prefer. For example, if they’re contacting you via phone after you told them that you didn’t want to speak to them on the phone
  • Contact you at your work even though you’ve told them to stop
  • Divulge details of your debt(s) to family members or friends of yours
  • Taking payments without your consent
  • Refusing to give you time to get your financial affairs in order after you’ve contacted a debt charity or debt management company for debt advice
enforcement stage debt collector

Wait, is this really money that you owe?

When you are contacted by a debt collection company the first thing that you need to do is to establish where the original debt has come from and the amount that was owed to them. There is a good chance that by the time Marston Group Debt Collection come to you, there have been a number of charges, not to mention interest added to the amount that you owe. This will take it up to a much higher amount then you originally owed.

Once you know this you should write to Marston Group Debt Collection and ask them to send you a copy of your original credit agreement. If they are unable to provide you with this information, then you have no obligation to make a payment to them. Quite the opposite in fact, you may even be able to set about claiming a refund.

Ok, so the debt is legit, what should I do?

If it is proven that you owe the money, then the simplest path to take is to simply repay the debt. If you can’t afford to repay it there and then, or you think that making future payments could have an impact on your financial future, then try speaking to Marston Holdings Limited to see if you arrange a reduced repayment plan.

Could Marston Group Debt Collection really ruin my life?

Whilst you hope that they would always work on the right side of the law, it is not unusual for debt collection companies to employ tactics that could be seen as questionable. They could resort to bullying, applying pressure, making frequent phone calls.

Some people who have been chased by debt collectors have said that they have had sleepless nights after dealing with them. There are some who have said that they are scared and anxious about opening the door or answering the phone just in case it is them. In fact, debt support trust stated that as many as half of the people in the UK who have had struggles with debt have felt close to suicide. Which is a truly shocking statistic when you think that some of these issues could be caused, or made worse by a debt collection agency.

Marston Group and the Law

What are the regulations they need to follow?

With so many debt collection agencies out there and with some of them not employing the best methods to collect money, it comes as no surprise that the Office for Fair Trading has decided to set out a number of guidelines that debt collection businesses have to abide by. This includes Marston Group Debt Collection.

So, what do they need to do?

  • They should treat any debtors fairly and never use practices that could be seen as coercive, aggressive or deceitful as well as oppressive, improper or unfair.
  • They should provide clear information that is not confusing or misleading
  • They should approach debtors who are finding it hard to pay with consideration towards their circumstances
  • They should then take into account these circumstances and the situation when talking about making repayments

Are you having dealings with Marston Group Debt Collection? Do you think that they are not abiding by the guidelines that are part of the Office for Fair Trading? If yes then you should definitely report them to the Office for Fair Trading who can then take steps to the removal of their license.

Understand how they operate

What will they do?

They say that knowledge is power, so, if you want to try to take on and defend yourself against Marston Group Debt Collection, then you are going to want to know more about how companies just like this operate and work.

They are on a bonus

One thing to keep in mind that Marston Group Debt Collection are usually working on a bonus. Those people who call you to discuss your debt and try to make payments are working for the bare minimum that they can be paid per hour. However, their wages will be topped up daily or monthly as a part of a bonus scheme that relates to the amount of collections that they have made. This means that the person making the call is going to want to be able to collect the money in order to receive their own bonus.

They may use automated calls

Many people decide to simply ignore the calls that they receive from debt collection companies.  Not only is this going to make it much harder to resolve your debt problems, but you may also find that they then employ automated call technology in order to get you to answer. This tech works by making calls to you on an automatic basis, rather than being made by an actual person. If you do happen to answer, then chances are that you are going to find that the other end of the phone line is silent.

It is important that you make a note of the frequency of the calls that are being made to you. It could be that the behavior is deemed a breach of the Office of Fair Trading guidelines and they could find themselves in trouble.

They could try bad cop and good cop

A common tactic that is often employed by debt collection is that of bad cop and good cop and surprisingly it really seems to work. The way that it works is that you will often have dealings with the company concerned where the person on the other end of the phone is rude or unempathetic. Then, when you make an enquiry or speak to a person on the phone another time, they are polite and helpful towards you, throwing you off course. This approach is designed to wear you down and get you even closer to making a payment. It can be one of the hardest of all the approaches to stand up to.

They may try to talk about your financial situation with someone else

An illegal approach to debt collection is to speak to the someone who is not the debtor about the debt. This could be a family member who answers the phone or perhaps a colleague if they answer your work number. Not only does this approach breach the laws set out by the Office of Fair Trading, but it also breaches privacy laws too.

They may lie and be deceitful

There are some debt collection agencies out there that feel that they are above the law and that they don’t have to worry about the regulations that they should adhere to. This means that they then take some rather nasty ways to get their money. They could call you pretending to be a court, they may pretend that they are a bailiff, they may even threaten you with removal of items from your home or with criminal prosecution.

You should never feel threatened and if you do then you are fully within your rights to call the police to report them.

Writing off your debt

How can I get my debt written off?

Individual Voluntary Agreements or IVAs make it possible for you to write off your debt. This is a formal agreement that you will pay the debt collectors an amount that you can afford or perhaps monthly payments, both of which will ensure that the debt is paid off over a defined period.

Debt collection companies have been asked to abide by the regulations that have been set out for them. Despite warnings from professional bodies there are some out there who are still not sitting within these laws. If you feel that you have been treated unfairly, then you may want to speak to the Financial Ombudsman.


Who owns Marston Holdings Limited?

Marston Holdings Limited is the UK’s largest judicial services company and is ultimately owned by Free Flow Topco Limited.

Are Marston Holdings Limited financially regulated?

Marston Holdings Limited are authorised and regulated by the Financial Conduct Authority via Marston Regulated Services Ltd. Their registration number is 692480. The other trading names listed under this registration are Burlington, Chase Appointments, Chase Ireland and Engage Services.

Do HMRC use Marston Group?

Marston Group collects debts for a number of government organisations including HMRC. The HMRC debts are collected by the Marson Regulated Services Limited part of the business.

Does Marston Group buy debt?

Marston Group collects debts on behalf of other organisations but not does buy debt. The original organisations retain ownership of the debts.

What happens if you ignore debt collectors?

Marston Group buys debt from companies that have been unable to collect from you. They buy the debt for a few pence on the pound and then aim to collect a fraction of the full amount to make a profit.

Can Marston Group take you to court?

If you ignore debt collectors at first they may send doorstep collectors. Secondly, they may apply for a County Court Judgement, which if successful would force you to pay and would show on your credit report.

Can you go to jail for debt collections?

Marston Group can take you to court in order to claim the money owed. If you have been taken to court you will have received a County Court Judgement letter.

What happens if I ignore a CCJ?

You cannot go to jail for debts owed to debt collection agencies.

Can Marston Group issue a warrant?

If you ignore a CCJ you won’t get sent to prison, however, bailiffs may be sent to your house to collect items equal to the value of the money that owe.

Are Marston Group bailiffs?

Marston Group cannot issue an arrest warrant or have you sent to prison. At most they can request a CCJ and if successful send bailiffs to your property to recover items to cover the debt owed.

Can Marston Group come to your house?

Marston Group are not bailiffs. They could, however, request a County Court Judgement which means that the courts could send bailiffs. You would have received a lot of warning letters if this was going to happen.

Can Marston Group force entry?

Marston Group have been known to send people to your house, however, they have no legal powers so you can ignore them or tell them to go away. If you have received a County Court Judgement then the courts could instruct bailiffs to come to your house.

Will Marston Group give up?

Marston Group cannot force entry, they have no legal powers over you. However, if you have received a County Court Judgement then the courts could instruct bailiffs to come to your house.

Can a debt be too old to collect?

Marston Group won’t give up chasing you for the debt until they’ve exhausted all of their legal options. This usually means being chased for up to 6 years.

How long can you legally be chased for debt?

A debt can be too old to collect from you. Under the Limitation Act 1980 they have a maximum of 6 years to chase a debt. This 6 years is counted from your last payment or the last time that you acknowledged the debt.

Are debts ever written off?

As per the Limitation action 1980, you can be legally chased for up to 6 years from your last payment or the last time that you acknowledged the debt. If a County Court Judgment is raised against you the Limitation Act no longer applies and you can be chased indefinitely.

How do I contact Marston Group?

Martson Group can be contacted by phone, email or post. There are different phone numbers depending on what sort of debt is involved. There is also a contact form on their website, but the website does not have a live chat feature.

How do I pay Marston Group?

You can pay online or by phone. You can also pay by bank transfer or standing order, but the account details to use will depend on what sort of debt is involved. You can also pay at PayPoint retailers and Post Offices via an allpay card, or post your payment to Marston Group.


Schedule 12, Tribunals, Courts and Enforcements Act, 2007

Part 1, Regulation 10, Certification of enforcement agents, 2014., CPR – Rules and Directions, 2018.

About the author

Scott Nelson

Scott Nelson is a financial services expert, with over 10 years’ experience in the industry, including 6 years in FCA regulated companies. Read more
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