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Oriel Collections Debt – Should You Pay?

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By
Scott
Scott Nelson Profile Picture

Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 6th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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Oriel Collections Debt

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Have you just received a letter from Oriel Collections about a debt? You’re in the right place. Each month, over 170,000 people seek information from us on matters like this.

In this friendly guide, we will:

  • Help you understand who Oriel Collections are.
  • Show you how to check if the debt is really yours.
  • Discuss whether or not you should pay Oriel Collections.
  • Explore options if you can’t afford to pay the debt.
  • Share tips on how to deal with a home visit from Oriel Collections.

Dealing with an unexpected debt can be worrying and confusing. You may wonder where this debt came from and if Oriel Collections is a real company. Many of the members of our team have been in the same boat, so we understand your worries.

We’re here to help you make sense of it all and guide you through your options.

Let’s get started on how to deal with Oriel Collections.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

What Should I Do When Oriel Collections Contacts Me?

When you’ve been contacted by Oriel Collections there are a number of steps you can take to sort this out.

First, start by establishing whether the debt is yours. If you really are not sure, you can contact a credit agency to confirm this. An example would be Experian.

If you’ve established that the debt is yours, you can follow these steps below.

1. Ask them for proof of the debt

Every debt collecting agency has the duty to prove to you that the debt they are collecting is yours. If they are unable to prove this, they have to take the debt as settled.

So you have the right to ask for proof and you can do this in writing, by sending them a letter, asking them to provide you with evidence that you do in fact owe the debt or they should then stop making contact with you if they can’t provide evidence.

In light of this, Oriel Collections is required to provide you with the original agreement that you signed.

Here’s a tip: Don’t include your signature with the letter! This gives them the opportunity to use your signature to reconstitute the original credit agreement document.

By law, they need to prove that you owe the debt, and can’t simply state that they’ve done an investigation and determined that you owe money. It’s not enough.

2. How old is the debt?

In some cases, debt could expire after a specific period of time. This is usually six years from the date that you last agreed to pay, or made a payment.

If nothing happened after that, the debt would have expired and debt collectors may not collect this anymore.

This is also referred to as statute-barred.

In this case, you need to make sure that there was no judgement issued against you, or that you didn’t admit to owning the debt during the last six years.

Keep in mind that if you incurred the debt with someone else, that person should also not have made a payment or admitted to the debt in the last six years.

3. Make sure it is addressed to you

It is not all that uncommon for a debt collector to look for someone else at your address. The person may not have updated their details recently, which is why they are looking for them at your address.

If this is the case, just inform the debt collector as they will need to amend their details. However, they may ask for some evidence of this, so keep this in mind.

Should I Pay Oriel Collections?

As with any legitimate debt you owe, you unfortunately need to pay it. It might not always be possible for you to pay the full amount immediately but there are often other alternatives that you can use.

When you are connected by Oriel Collections – either by phone or with a letter – and the debt is, in fact, yours, you’ll need to make arrangements to pay it.

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

What Can Oriel Collections Do?

If you own Oriel Collections or one of the creditors they represent money, they may continue with legal action against you. However, this will usually start with either a phone call or a visit to your work or home. this is why it is important to always first establish whether the debt is, in fact, yours and if it is, you can then make arrangements to pay this off.

There are a number of steps that Oriel Collections can take in order to collect on the outstanding debt that you owe.

They may contact you to arrange repayment of your debt, however they are legally not allowed to harass you in any way. They have to abide by the law and follow the correct legal procedures in order to collect the outstanding debt.

They may send debt collectors to your work or home if you don’t pay your debt. Note, these are not enforcement officers (aka bailiffs) and they are not allowed to say that they are.

Debt collectors are not allowed to enter your home without a court order nor may they remove any of your property. If you ask them to leave, they have to (if they don’t have a court order).

They need to take you to court if they want to:

  • Have a judgment issued against you
  • Want to collect your property with the help of a bailiff
  • Want to have an earnings order issued against you

» TAKE ACTION NOW: Fill out the short debt form

Handling a Home Visit from Oriel Collections

When Oriel Collections visits your home, it’s important to not ignore them. Ask for proof of your debt and keep in mind that they are not allowed to come in to your house without a court order.

You should also establish how old the debt is as you might be able to avoid paying it.

However, conditions apply so it’s important to educate yourself on your options as well as what to look out for when establishing the validity of this debt.

So always remember to:

  • Establish whether the debt is yours
  • Confirm how old the debt is
  • Ask for proof of the debt

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

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What Happens If I Can’t Pay the Debt?

If you have been contacted by a debt collector and you’ve verified that the debt is yours, that it hasn’t expired, and the proof was provided to you, you’ll need to pay. However, you might be in a situation where you can’t afford to pay the full amount at once.

So what happens next? You have a few options available, including a payment arrangement, having it written off and opting for a debt management plan.

Set Up a Payment Plan

If you are unable to pay you may try and set up a payment plan with Oriel Collections. It’s important to make sure the payment plan you set up is realistic and that you will be able to afford it.

Keep in mind that they should not add unreasonable charges, penalties or interest rates.

A payment plan could be a great option if you want to pay your debt but you aren’t able to pay the full amount at once.

Most debt collectors would be happy to accept a reasonable payment plan so this is a great option if you want them to stop phoning you or sending you letters.

Have the Debt Written Off

In some cases, you can have certain debts written off but conditions apply.

First off, you need to make use of the correct scheme to do that, and in most cases, this will be done with an IVA or individual voluntary agreement.

It can help by consolidating all your outstanding debt into one, therefore allowing you to make one lower monthly payment to cover your debt.

Most IVAs are usually set for a period of 60 months, so that gives you a lot of time to repay your debt. You can pay it off faster if you can, especially if your financial situation changes for the better.

But it’s always a good idea to rather keep the repayment agreement amount low so that you know you will be able to afford it every month.

Note: In Scotland, these arrangements are made for 48 months instead of 60.

On average, around 60% of your debt will be written off, but it can be a maximum of up to 90% in some cases. This will be evaluated on a case-by-case basis to determine how much of your debt could potentially be written off.

In order to qualify for an IVA, the following is needed:

  • Your debt should be at least £5,000 in total
  • You should be able to afford at least £90 per month in repayments
  • Your assets should be less than your liabilities, i.e. be insolvent

Other Options to Repay Your Debt

If you want to look at other options to repay the debt to Oriel Collections, you can consider:

  • Taking out a debt consolidation loan to replace all your outstanding debt with one loan that has a single monthly payment.
  • Opting for a debt arrangement scheme to assist you in repaying your debt affordably.
  • Filing for bankruptcy or applying for sequestration to help you clear away your debts.

Although all these options are ideal if you can’t pay your debt, you need to know that filing for bankruptcy could have a very negative impact on your credit history. It might even influence your job eligibility in certain circumstances, going forward.

Oriel Collections Contact Details

Address: Oriel Collections
3 Manchester Park, Tewkesbury Rd., Cheltenham GL51 9EJ, United Kingdom
Phone Number: +44 1242 508639
Email: [email protected]
Website: https://orielcollections.co.uk/

FAQs

Can debt collectors take your house?
Yes and No. Whilst debt collectors can get a court judgement that you must sell your house to pay a debt, it is not likely that you will lose your home. It also depends on whether the debt is secured or unsecured.
How can I stop phone calls from Oriel Collections?
You may legally request that they contact you via a preferred method, for example in writing instead of phone calls.
Can I complain about Oriel Collections?
If you think that Oriel Collections are not abiding by the law you may lodge a complaint by contacting them directly at 0845 226 1816 or by writing to them at 1st Floor, Regent House, 65 Rodney Road.

You may also choose to file a complaint to the CSA or FCA against Oriel Collections. You can reach the FCA at 0300 1239 123 or the CSA at 0191 2170 775.

Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.