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CapQuest Debt Recovery – Should You Pay? 

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Scott
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Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 6th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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CapQuest Debt Recovery

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Have you received a letter from CapQuest Debt Recovery out of the blue? Don’t worry, you’ve come to the right place.

Each month, over 170,000 people visit our website for help with debt issues. You’re not on your own.

This guide will help you understand:

  •  How to make sure the debt is really yours, because if it’s not, you don’t have to pay!
  •  How you might stop CapQuest from contacting you too much.
  •  Your choices to set up ways to pay the debt, or even not pay some of it.

We know it’s tough getting a letter about a debt you don’t know about. Some of our team have had the same thing happen to them. You might find it hard to believe, but nearly half of the individuals who deal with debt collection agencies have experienced harassment or aggression1.

So, we’re here to help you learn more about how to deal with CapQuest Debt Recovery today.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

Why Do Capquest Keep Calling Me?

When debt collection companies first get in touch, their people send you a letter explaining that they now own your debt and want you to pay.

They may have already sent you a Final Notice Letter.

This is an obligation they must respect. They might state they will take legal action if you do not pay in full or contact them to agree on a payment plan. 

If you ignore their letters, they are likely to start calling you by phone to apply pressure (they might even send an email!). 

They will try this before taking out court action as it is cheaper and quicker.

It is not uncommon for a debt collection agency to start calling every day. But there are ways to stop debt collection calls.

You have the right to tell them you only want to be contacted in writing, they have to respect this – it’s the law.

If they continue to call, I suggest you complain to the Financial Ombudsman because their actions could be seen as ‘harassment’.

» TAKE ACTION NOW: Fill out the short debt form

Make Capquest Prove ‘Your’ Debt

Most debtors who receive a Capquest Debt Recovery letter through their door may not receive any proof they owe the money.

If Capquest has simply said you owe it and not provided any proof, you are not obliged to pay them any money. 

You should request proof of the debt with our prove the debt letter templates.

Keep a record of your request in case they take you to court. 

No proof means no obligation to pay!

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

Is the debt statute barred?

You can skip this step if your debt qualifies as statute-barred, which is usually when it is six years old and cannot be legally enforceable as stated in the Limitation Act 1980.

Check out this message a concerned person posted on a popular forum.

Source: Moneysavingexpert

Why not find out more about debts which are too old to be repaid on my statute-barred guide.

Can Capquest Send Bailiffs?

Capquest are not bailiffs. A bailiff is an accredited enforcement officer and has greater powers than a debt collector.

Capquest might take you to court if you do not respond to their requests.

If they are granted a County Court Judgement (CCJ) from a judge and you still refuse to pay, they could apply to the court for bailiffs to come to your home. But only if a Statutory Demand is recorded against you.

It’s part of the County Court Claims process.

I suggest you don’t let things get this far.

Debt Collectors vs Bailiffs

To make the previous section clearer, here’s a table briefly explaining the main differences between debt collectors and bailiffs, including what they can and can’t do.

Category Debt Collectors Bailiffs
Bank Account Access Access your bank account – but only after a CCJ has been secured and not complied with.
After the creditor has taken you to court over missed payments, bailiffs/creditors can apply for a third-party debt order to freeze and take control of a bank account.
Leniency Negotiate a debt settlement. Tip: make sure to get this new arrangement in writing. If you tell them immediately that you are a vulnerable person, they must treat you with greater consideration and give you more time to respond to any contact.
Re-Selling Debt Sell your debt if they are unable to collect payment from you. Call and visit multiple times – there isn’t a set limit on how often they may contact you. If they can’t take any goods to sell or enter your property, they might return with a warrant and force entry to your property.
Visiting Your Home Conduct home visits (on rare occasions) and knock on your door. Conduct home visits and can enter without your permission as long as all of the correct legal steps have been taken.
Contact Hours Contact you by phone or mail. They’re allowed to call whenever they see reasonable without constituting harassment, usually between 8 am and 9 pm. Can visit your home anytime between 6 am and 9 pm (unless they have a court order that states otherwise).
Permission To Take Belongings They cannot take anything from your home. They may only ask you to make a payment. Take goods from inside and outside of your home once all legal steps have been taken. However, they cannot take essential items for domestic living or work purposes.
Court Actions Threaten to take you to court by suing you for payment on a debt. Can apply to the court to get permission to use ‘reasonable force’ to enter a home, which could mean breaking in. They have to give details to the court about how they will secure the property afterwards.

Janine, our financial expert, explained that while debt collectors can visit your home for payments, they cannot come to your workplace, act threateningly, force payment, or discuss your finances with others. If they violate these rules, you can complain.

Will Capquest Debt Recovery Wipe My Debt?

If Arrow Global Limited has bought your debt, they will not wipe your debt because they will lose out. They want to reclaim what they paid and make a profit. Especially considering that debt collection agencies buy billions of debt annually at rock bottom prices – at an average of 10p to £1!2

But there are other ways to wipe your debt. For example, people on low income could wipe all of the debt with a Debt Relief Order.

Another example is when you have multiple debts and a strong income. In this case, you could use an Individual Voluntary Arrangement (IVA).

That said, you could contact one of the charities to find out about setting up a Debt Management Plan (DMP).

Or, you could see if a debt consolidation loan could be an option.

You might even want to make a settlement offer to clear the money owed on your account without paying it all back!

But you’d have to provide an “Income and Expenditure Assessment“.

Capquest Debt Recovery may accept a settlement offer if you agree to pay 80-90% of the money owed in a single payment.

However, you should be aware that the debt will be noted as unpaid on your credit report. As such, it will impact your credit rating.

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

Get started

Reviews shown are for The Debt Advice Service.

CapQuest Debt Recovery Contact Details:

Company Name: Capquest Debt Recovery Limited
Other Names:  Capquest Group, Arrow Global Group
Registered business address: Belvedere, 12 Booth Street, Manchester, M2 4AW
Phone:  0333 999 7200
Fax:  0333 999 7299
Website:  www.capquest.co.uk 
Email:  [email protected]
Numbers Capquest call from: 01252765422
01252765266
01252765239

Your Capquest FAQs Answered

Who owns Capquest Group?
Capquest is a trading name used by two companies, Capquest Debt Collection Limited and Capquest Investments Limited. Arrow Global Group Limited administers Capquest Investments Limited accounts. All three companies are owned by the Arrow Global Group PLC.
What is a Credit Solutions Provider?
A Credit Solutions Provider is an alternative name for debt collection agencies that want to steer away from the bad reputation that some debt collectors have. They call themselves this because they offer credit agreement solutions via payment plans.
Is Capquest Debt Recovery financially regulated?
The company is a registered business in England and Wales and regulated by the Financial Conduct Authority and (business registration number: 721513).
Does HMRC use Capquest?
Capquest Debt Recovery is not currently used by HMRC as of 2021. If you are contacted by Capquest about money that you allegedly owe to HMRC, you should speak to HMRC about the debt.
Who do Capquest Collect for?
Capquest collect debts on behalf of credit providers like mortgage and loan firms, high street banks and many others.
Does Capquest Debt Recovery buy debt?
Arrow Global Group Limited buys debts and then uses Capquest to chase the debt and offer payment plans. A DCA will buy this debt way under its value to make a profit. You could argue that Capquest does buy debts because Capquest Debt Recovery is part of Arrow – but not exactly.
What happens if you ignore Capquest?
If you continue to ignore all attempts from Capquest to collect payment then they will likely take you to court and ask for a judge to issue you with a CCJ.
Can Capquest take you to court?
Capquest Debt Recovery can take you to court. They will do this if going to court is financially worth it and you are refusing to cooperate and pay or agree to a payment plan.
What happens if I ignore a CCJ?
If Capquest Debt Recovery wins the court battle and gets a CCJ for you to pay the debt, you should make arrangements to pay. If you ignore the CCJ, they could go back to the courts and get permission to employ bailiffs who will repossess your items.
What happens if I ignore a CCJ?
If you ignore a CCJ you won’t get sent to prison, however, bailiffs may be sent to your house to collect items equal to the value of the money that owe.
Is Capquest the same as bailiffs?
Capquest is not the same as bailiffs. They might, however, ask a judge for a County Court Judgement which means you legally have to pay and could then use bailiffs if you do not. You will receive warning letters if this is the action Capquest Debt Recovery is taking.
Will Capquest Debt Recovery give up?
Capquest will not give up unless your debt becomes legally unenforceable, i.e., statute-barred. If the debt is really small, they may not take court action.
How long can capquest chase a debt?
6 years. A Capquest debt becomes too old for them to collect if six years have passed and you have not paid the debt in these six years or acknowledged it to any debt collectors in writing. Debt can always be collected if you have been ordered to pay it with a County Court Judgement at any moment in the past.
How do I contact Capquest Debt Recovery?
You can give them a phone call on the number for customers, or you can send them an email (see the section above). They do not have any active social media accounts, but you can write to them at their Manchester office if preferred.

Debt Charities Will Help You Fight Capquest Investments Limited

Debt charities in the UK will help you fight back against all types of debt collection companies.

They provide debt help information for free by discussing your repayment options and other debt solutions people don’t usually know about.

All of their advice is tailored and based on your personal circumstances.

Get in touch with Step Change UK, National Debtline or one of the other leading UK charities that can support and advise you.

Other debt charities include:

Money Advice Trust

Christians Against Poverty

Citizens Advice

Checking for Other Debt Collectors

There are a lot of ways to get into debt. In fact, it’s not uncommon to owe money to several companies at once.

Perhaps you have a mortgage, a car loan, a couple credit cards and an item or two you bought on buy-now-pay-later schemes. It’s easy to lose track

That’s why it’s important to regularly check your credit report and bank statements to make sure you haven’t missed anything.

If a debt collector has purchased your debt, it appears on your credit report.

Some of the debt collectors you’re most likely to come across are PRA Group, Lowell and Cabot Financial

Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

  1. InDebted Debt Collectors Survey.
  2. Jubilee Debt, A Fresh Start After Covid-19.

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.
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