Daniels Silverman Debt Collectors: How to Deal with Them

Have you received a letter or call from Daniels Silverman Debt Collectors? When you are dealing with debt issues, it can be extremely distressing, but ignoring debt can lead to further charges and problems with getting credit in the future. It can be difficult to get a mortgage if you have a poor credit rating, so it is important to take care of it as soon as possible. If you have received a letter from Daniels Silverman, you may wonder what steps to take to deal with it.

Who is Daniels Silverman?

If you have received a letter from Daniels Silverman, you may have never heard of them before, and you might be questioning their legitimacy. The first thing to know is that this is a legitimate company, and you should not bin the letters you receive.

Daniels Silvermans are a debt collector, and they work on behalf of a range of organisations, including HMRC, utilities, mobile phone companies and catalogues. They are basically a middleman between the organisation and the borrower. Daniels Silvermans is a member of CSA (Credit Services Association), which means they act legally and fairly and if you owe money to them, you are responsible for paying it.

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What are the next steps?

The first step is to ensure the debt is yours. The letter should state the company Daniels Silvermans are working on behalf of. If you do not remember the debt, it might be worth checking with Experian or another credit agency to see if the debt is registered. Otherwise, you can give them a call on 0800 694 2272 to discuss the debt. The debt collection agency must be able to prove that you owe the debt and that they should be able to prove this in writing. It is important that any correspondence is in writing, as this can be used as proof of the conversation. If you speak to Daniels Silvermans on the phone, make sure you ask them to confirm any detail in writing.

What if you don’t owe the money?

If you don’t recognise the debt, it may belong to someone at the same address, or it may be an error. If Daniels Silvermans can’t prove the debt, they will need to mark it as settled. They cannot keep chasing you for debt they can’t prove. Don’t pay the debt if you don’t owe it, even if you are receiving letters.

How to Make Repayments to Daniels Silvermans

If you owe the money, you will need to come to an arrangement with Daniels Silvermans to pay it back. You would need to work out a realistic repayment plan by analysing your outgoings and incomings and ensuring you can afford to make the payment. It is important that you pay the most essential bills first, including your rent and utility bills. Although it is important to pay your debt, it is essential to keep a roof over your head and to ensure you have heating and hot water. If you can only make small payments, they may ask to see a statement of your incomings and outgoings, as most debt collecting companies have a certain expectation of how much they expect debtors to pay each month. If you are looking to pay below this threshold, they may want proof that this is all you can afford.

Should You Pay It Back?

It is not advisable to ignore any debt, and if you can pay it back, you should. Most debt collection companies will agree to even a small amount, as long as you are not able to pay any more than this. It is always better to pay something, than to pay nothing at all.

How to Make Debt Payments

It is a good idea to agree to a payment plan, which will either be a weekly or monthly payment to clear off the debt. You might either want to make your payments online or set up a direct debit payment. It is important to adhere to your payment plan, otherwise, Daniels Silvermans will continue to chase you for the payment. They may be unwilling to accept a payment plan if you don’t stick to your payments.

What If You Can’t Pay It Back?

You may have no means to pay Daniels Silvermans back, and in this case, you may be able to write off the debt. An IVA (Individual Voluntary Agreement) is available in Wales, Northern Ireland and England. With this, you can consolidate your debt to pay it off. Similarly, Scotland have a Trust Deed, which works in the same way by consolidating your debt. You should do this with caution though, as it will prevent you from taking out any credit for 5 years or more. It is important to contact Daniels Silverman to advise them of your financial situation in the first instance.

Case Study

There is a case study on Money Saving Expert which talks about cancelling a direct debit with the bank, but not letting the original creditor know. In this case, the money is still owed, and Daniels Silverman have the right to chase it. If you have any uncertainty about your debt, ask them to send a confirmation in writing, including a breakdown of the costs and any charges associated with it. There is also another case study around a car parking ticket which is worth reading to understand what other consumers are dealing with in relation to Daniels Silverman.

You will notice that many responses are advising the contributor to ignore the letter, and in fact, to ignore letters from debt collectors in general. It is important that you do not do this. The simple fact is that the debt has been passed by another company to Daniels Silverman, and this is the company you owe the debt to. If you ignore debt collecting agencies, your debt will be registered on your credit file, and this will impact your credit rating. The result of this is that you will struggle to get credit in the future. You may need a loan in the future, or you might want to get a mortgage, and the more you ignore debt, the further your credit rating will be affected. If you don’t recognise the debt, then of course, you should get written confirmation and proof of this. You should always contact Daniels Silverman though or the company you owe the original debt too, otherwise the situation will get worse.

Tips for Managing Your Finances

Most people have some kind of debt, but it can be extremely worrying and distressing. If you are concerned about your debt, these are some tips for managing it effectively.

  • Make a List

Although it can be daunting if you have built up a significant amount of debt, it is vital that you know what debt you have. If it’s not just David Silvermans you owe money to, make a list of all the creditors, together with the value of the debt. Make sure you keep referring to this and mark it off as you go along. The more you pay, the better your credit rating will be. If you are unsure of your debt, you can check it with Experian or another credit agency. If you notice any discrepancies, make sure you get in touch with the creditor and ask for proof.

  • Ensure Minimum Payment

If possible, try to make a minimum payment to all your debt, including Daniels Silvermans. The minimum payments might not put much of a dent in your account, but it will help to keep your credit rating in good standings. Most companies will allow you to make small payments, and the more debt you pay off, the less debt letters you will receive.

  • Stick to your Payment Plan

It is important to stick to your payment plan, as this will put you in good stead with the debt company. If you can’t make the payment for any reason, make sure you contact the credit company and give them plenty of notice. Missing payments will leave you in a bad position with the debt company, and it could affect your credit records.

Tips for Improving Your Credit Rating

It is important to keep your credit report in a healthy condition. If you want to improve your credit rating, there are some simple steps you can take.

Pay Bills on Time

Make sure you don’t miss any payments. Pay your bills on time.

Deal with Debt

Run a report on Experian or another credit referencing agency to find out what debt you owe. Contact any companies you owe money to and arrange to make payments – no matter how small these may be. It is imperative that you take steps to pay back your debt, even if it is only £5 per month.

Register on Electoral Roll

If you are not on the electoral register, it is time to do this. It can be extremely difficult to get any credit if you are not on the register, as the credit company will not be able to locate you.

Refrain from Applying for Credit

Making multiple applications for credit can also affect your credit rating. If you have a low credit score, you are unlikely to be accepted for credit, so there is no point in applying. Make sure you check your credit score and use an eligibility checker before applying for credit. Experian offer a function where you can check which companies will be more likely to accept you. It is important not to keep making credit applications. If you are struggling financially, make an appointment with your bank manager to discuss your finances.

FAQ’s on Dealing with Debt from Daniels Silverman

It is worrying to deal with debt, and if you have received a debt letter from Daniels Silverman, you probably have a lot of questions. These are some of the most common questions and answers about dealing with this debt.

Will Daniels Silverman be able to Access my Property?

Debt collection agencies have the responsibility of collecting debt on behalf of other companies who the debt is owed to. They do not have any rights to access your property. If they suggest entering your property, they are breaking the law, and in this case, you may want to contact the police to report the threatening behaviour.

Can Daniels Silverman Discuss Debt with a Family Member?

Debt collectors can contact a family member to try and locate you, but they are not allowed to discuss your debt. Your debt is confidential, and they should not speak to anyone other than yourself about the debt. You may give them permission to discuss the debt with someone else, but they should not take it upon themselves to do so.

I Do Not Want Contacted by Phone, What Can I Do?

Some people prefer to be contacted by email or letter about their debt. If you have a preference, you should discuss this with Daniels Silverman in the first instance. They should be willing to contact you in whichever way suits you best

Is it Better to Pay the Full Balance or Pay in Installments?

It is always preferable to pay off the balance of outstanding debts, including that of Daniels Silverman, but you should not do this if it is to the detriment of other essential bills. You should always pay your rent and electricity/gas bill before you pay anything else. If you can pay the full amount without leaving yourself out of pocket, you should do this. Not only will it help your credit rating, but it will also save you the hassle and stress of being contacted by Daniels Silverman.

Could I Negotiate a Lower Payment?

This is not something people usually consider, but most debt collecting agencies will be willing to do this, and it is always worth asking the question. Speak to Daniels Silverman and ask if you can negotiate a lower payment. They will usually only consider this if you are making a one-off payment, rather than if you want to pay in instalments.

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Uses of customer information

When submitting application forms to banks, insurance companies and other financial institutions, this means that personal data will, by default, also be submitted.  In these cases, clients will be informed that their personal data may be used.

The Firm will request client consent before any transfer of data takes place.  Clients will be asked to confirm that they are comfortable to have their personal data used in one or more of the following forms:

Post, telephone, email etc. subject to the conditions of the Data Protection Act.

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The following definitions provide a summary of the information classification levels that have been adopted by our firm and which underpin the 8 principles of information security. These classification levels explicitly incorporate the Data Protection Act’s (“DPA”) definitions of Personal Data and Sensitive Personal Data, as laid out in our firm’s Data Protection Policy.

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‘Internal use’ information can be disclosed or disseminated by its owner to appropriate members of our firm, partners and other individuals, as appropriate by information owners without any restrictions on content or time of publication.

‘Public’ information can be disclosed or disseminated without any restrictions on content, audience or time of publication. Disclosure or dissemination of the information must not violate any applicable laws or regulations, such as privacy rules.  Modification must be restricted to individuals who have been explicitly approved by information owners to modify that information, and who have successfully authenticated themselves to the appropriate computer system.

Designating information as ‘Confidential’ involves significant costs in terms of implementation, hardware and ongoing resources, and makes data less mobile. For this reason, information owners making classification decisions must balance the risk of damage that could result from unauthorised access to, or disclosure of, the information against the cost of additional hardware, software or services required to protect it.

Examples

Security Level

Definitions

Examples

FOIA2000 / DPA1998 status

1. Confidential

Normally accessible only to specified and/or relevant members of our staff

DPA-defined Sensitive personal data:

·                     racial/ethnic origin

·                     political opinion

·                     religious beliefs

·                     trade union membership

·                     physical/mental health condition

·                     sexual life

·                     criminal record

·                     salary information

·                     individuals’ bank details

·                     passwords

·                     large aggregates of DPA-defined Personal Data (>1000 records) including elements such as name, address, telephone number.

·                     HR system data

Subject to significant scrutiny in relation to appropriate exemptions/ public interest and legal considerations.

2. Restricted

Normally accessible only to specified and/or relevant members of our staff

DPA-defined Personal Data (information that identifies living individuals including:

·                     home / work address

·                     age

·                     telephone number

·                     schools attended

·                     photographs

Subject to significant scrutiny in relation to appropriate exemptions/ public interest and legal considerations.

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Normally accessible only to our staff

·                     Internal correspondence,

·                     internal group papers and minutes,

·                     information held under license company policy and procedures

Subject to scrutiny in relation to appropriate exemptions/ public interest and legal considerations

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Accessible to all members of the public

·                     Company filed documents

·                     Company websites

Freely available on the website.

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Other users may have rights of access to data according to the terms of engagement under which the data was gained or created.

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 We may as a result of a consumer or a third parties’ interaction with our website/s obtain their personal data and process their information on our computers and in any other way.

By “third parties” we mean any lender, broker or affiliate who interacts with us in enabling a consumer to make a loan application.

We will use the information to manage their account(s), give them statements and provide our services, for research, assessment and analysis (including credit and/or behaviour scoring, market and product analysis) and to develop and improve our services to the consumer and other consumers and protect our interests.

We, and other carefully selected third parties, will use their information to inform them by post, fax, telephone or other electronic means, about other products and services (including those of others) which we believe may be of interest to them.

If they contact us, we may keep a record of that correspondence.

We will keep details of transactions they carry out through our site and of the fulfilment of their applications and their loan history.

We will keep details of their visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

In order for us to be able to collect and use personal data and / or to pass If they do not want us to use their data in this way, or to pass their details on to third parties for marketing purposes, customers must manually opt in to this agreement (See CONC section of this Compliance Manual).

IP Addresses

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 For the same reason, we may obtain information about a consumer’s general internet usage by using a cookie file which is stored on their browser or the hard drive of their computer. Cookies contain information that is transferred to their computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

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Please note that our advertisers may also use cookies, over which we have no control.

Cookies can be blocked and a consumer may not be able to access all or parts of our site. Unless a consumer has adjusted their browser setting so that it will refuse cookies, our system will issue cookies as soon they visit our site.

Where we store data

The data that we collect from a consumer is stored within the European Economic Area ("EEA"). Such staff may be engaged in, among other things, the assessment and fulfilment of a consumer’s application, the processing of a consumer’s bank details and the provision of support services. By submitting their personal data, they agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that a consumer’s data is treated securely and in accordance with this privacy policy.

All information a consumer provides to us is stored on our secure servers. Any transactions will be encrypted. Where we have given (or where they have chosen) a password which enables you to access certain parts of our site, they are responsible for keeping this password confidential. We ask a consumer not to share a password with anyone.

The transmission of information via the internet is never completely secure. Although our systems exceed industry standards for security, and we will always do our best to protect a consumer’s personal data, we cannot guarantee the security of a consumer’s data transmitted to our site; any transmission is at their own risk. Once we have received their information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of information

We may disclose a consumer’s personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose a consumer’s personal information to third parties:

Credit Reference Agencies (CRAs)

When a customer makes an application for a credit, we will check whether they are likely to be able to meet the monthly payments and repay the loan.  However, we are limited in what we can actually do as we do not work directly with CRA’s as we are not eligible to do so.  We will work with what the applicant divulges on their fact find/application but we can only judge as accurately as the information given allows.

When we submit an application to a lender, it is normal practice for a lender to carry out a credit search with a CRA.  In the past, this would have left a search ‘footprint’ on the applicants’ credit file that may be seen by other lenders. Large numbers of applications made within a short period of time would adversely affect a customer’s ability to obtain credit, and they should always consider this before making an application for a loan.

However, the lenders that we have chosen to deal with offer a facility known as a ‘quotation’ search, which does not leave a footprint. This is in line with CONC 2.5.7 which suggests that during the ‘shopping around’ process of the customer, the lenders that we promote should only use a ‘quotation search’, which does not leave a footprint.

Access to information

The Act gives a consumer the right to access information held about them. Your right of access can be exercised in accordance with the Act. Any subject access request may be subject to a fee of £10 to meet our costs in providing them with details of the information we hold about them.

Changes to our Privacy Policy

 Any changes we may make to our privacy policy in the future will be posted on our web page, and, if appropriate, notified to consumers by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to moneynerduk (at) gmail.com.

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