EOS Solutions Debt Collectors – Payment Loopholes

EOS Solutions Debt

Are you being hassled by EOS Solutions Debt Collectors? Do you owe money you are unable to repay? Are you being asked to repay debts you don’t owe? Are you being threatened about being taken to court? If any of these questions relate to you, this article is designed to help you. You might not need to pay them back!

eos solutions debt collectors

Who EOS Solutions Debt Collectors?

EOS is a registered debt collector in the UK. The company works with B2B and B2C companies and also assists with international debt recovery. The company is registered and regulated in the UK.

They’re known for collecting for companies like Halifax, Bank of Scotland, and Paypal. EOS also buy debt on the cheap from other companies and then try to collect the part or full debt to make a profit.

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Why you are being contacted by EOS Solutions Debt Collectors?

Make no mistake – the debt collection business is huge. Debt collectors like EOS Solutions Debt Collectors come in several forms; many debt collection agencies are independent businesses; some may also be a business arm of a creditor such as a credit card company (sometimes hiding their real identity – see below); there are even individual sole trader debt collectors.

Independent debt collection agencies and sole trader debt collectors business model relies on purchasing debt at a fraction of its face value, possibly for as little as 20% of the face value, and making a profit by collecting all or a proportion of the debt. There are few morals involved; as far as they are concerned it is you who ran up the debt and you who is responsible for repaying it. They care nothing about you and your personal circumstances. Simply put, they tend not to be nice people. The Office for Fair Trading (OFT, 2010) acknowledged that such poor practices “appear to be widespread”.

Read what to do if you can’t pay back your debt.

Check if you really owe the money

Is the debt money you really owe? The first thing to establish is where the debt has originated and how much you really owe. It is quite likely that the original debt, if there was one, has been inflated by various charges and interest, and could be substantially more than you believe you owe.

You should write to EOS Solutions Debt Collectors and demand a copy of your original credit agreement. If they are unable to provide this you have no obligation to make any payment to them.

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Can pay but won’t pay?

If you really do owe the money, then the road of least resistance is to repay the debt if you are able to do so, but if you can’t afford to repay it, or if doing so would prevent you from servicing more important credit such as your rent or mortgage, then try to make some arrangement with EOS Solutions Debt Collectors, perhaps offering them a partial repayment.

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How debt collectors can ruin your life

It isn’t unusual for debt collectors to employ questionable tactics that may or may not fall foul of the law. This might include pressuring and bullying threats, frequent phone calls sometimes made to your workplace and empty threats.

Being pursued by EOS Solutions Debt Collectors could have a devastating effect on your life, leading to emotional distress, mental illness, and even suicide. According to the debt support trust, almost half of people who struggle with debt at some point consider suicide, and it was recently reported that a coroner raised concerns over debt-collection agency’s practices following the suicide of a debt-ridden courier. In their report into mental health and the credit industry (Walker et al, 2012) researchers from Brighton University concluded: “Debt clients frequently feel humiliated, disconnected and entrapped, with the process of debt collection having a clear impact on people’s mental health”. They called upon the government to tackle the problem of irresponsible lending and intimidating collection tactics.

EOS Solutions Debt Collectors and the law

The Office for Fair Trading (OFT, 2012) has published a set of guidelines for the debt collection business. To summarise these, EOS Solutions Debt Collectors should:

  • Treat debtors fairly and not use aggressive practices, coercion, deceit, or be oppressive, unfair, or improper
  • Be transparent and provide clear information that is not confusing or misleading
  • Be considerate towards debtors experiencing difficulty
  • Act proportionately taking into account debtors’ circumstances.

If you are being intimidated by EOS Solutions Debt Collectors who are not abiding by these guidelines, then you have a good case for reporting them to the OFT which has the power to remove their license.

To make a complaint about EOS Solutions Debt Collectors, you can use this online complaint form.

Some debt collectors pretend to be an external agency when in fact they are a business arm of the company you owe money. That is a clear case of deceit, though they are likely to claim that this information appears in the small print.

Understanding how EOS Solutions Debt Collectors operates

Understanding how debt collection agencies operate can help you defend yourself against them.

They are on a bonus

The EOS Solutions Debt Collectors agents who phone you are likely highly incentivised and are expected to collect a specified minimum amount of money per hour. Usually, there are daily and monthly bonuses and each collection they make contribute to that bonus. Hence, they will do what they can to collect some money rather than record a “No Payment” call, including making intimidating and threatening behaviour.

The lesson here is if you are able to be strong and stand up to threats from EOS Solutions Debt Collectors, knowing that their threats are empty, you can to some extent turn the tables. Keep them talking but just don’t pay. You will still owe the money, but at least you won’t have to pay that day.

Automated call technology

You might be tempted to simply not answer calls from EOS Solutions Debt Collectors, but when this happens agencies often employ automated call technology that will attempt to phone you say every half hour until you do eventually answer. Sometimes if you do pick up the call is silent; the calls are simply being made to intimidate you.

If this happens to you make a note the frequency of the calls. Such behaviour on the part of the debt collectors is in clear breach of the OFT guidelines. Tell the agent that you will be reporting them to the Financial Ombudsman.

The best way to contact the Financial Ombudsman is by phone on 0800 023 4567 or 0300 123 9123

Bad cop, good cop

Bad cop, good cop is a tactic frequently employed, and often is highly effective. When subject to such an approach you are likely to be subject to relentless calls some of which are abusive and harassing, but with the occasional polite and friendly enquiry. This change in attitude can happen in a single phone call where the agent starts off politely but should you fail to make a payment their behaviour becomes abusive. Nor is it just relentless phone calls. Frequent threatening and sometimes sinister letters are another common practice. The total process is designed to eventually wear you down, to break your will so that eventually you will make a payment.

It is difficult to stand up to such behaviour, which is exactly why they use it. But again, you should try to stay strong if you possibly can. Report it to the OFT using this online complaint form.

Embarrassing you by talking to third parties

If someone apart from you answers the call then agents frequently attempt to embarrass you by discussing your debt and financial problems with whoever answers the call. This could be a family member at your home, or it could be someone at your workplace. This is certainly illegal behaviour and breaches not only OFT guidelines, but also other privacy laws.

Again, such behaviour should be reported to the Financial Ombudsman on 0800 023 4567 or 0300 123 9123

Deceit and lies

If everything else fails some debt collectors feel they are immune from the law and will apply some very nasty forms of leverage. They might pretend to be calling from the court, that they are a bailiff and will be visiting your home to remove your possessions, possibly even threatening you with criminal prosecution.

Never give them permission to visit you and if they do then never let them into your home and if you feel physically threatened then don’t hesitate to call the police.

Don’t let them wear you down

As we have seen, debt collectors such as EOS Solutions Debt Collectors are relentless and their behaviour could be responsible for mental ill-health and even suicide. Standing up to EOS Solutions Debt Collectors requires a degree of strength and courage few people possess. But there is help out there. Ultimately you need to get out of debt, but you need to do so in a controlled manner that will minimise your pain and distress. Ultimately all debt problems are solvable.

Getting help with debt

There are various kinds of help with debt available: there are not-for-profit agencies who exist to provide one-to-one help for you, and there are commercial debt management companies whose aim is to make money out of you. The former should be your first port of call. Some of the important agencies include:

  • Citizens Advice Bureau (CAB) provides extensive help with debt and should help you stop debt collectors contacting you if you are able to show you are seeking help and are trying to repay your debts.
  • Christians Against Poverty (CAP) provide free debt help.
  • StepChange provides free online debt advice helping people take charge of their debt.

Writing off your debt entirely

It is possible to write off your debt entirely through an Individual Voluntary Arrangement (IVA). This is a formal agreement to pay the debt collectors an amount you can afford as a one-off sum or as monthly payments and the rest of the debt will be written off after a defined period, usually five years. This must be carried out by an insolvency practitioner.

Find a local licenced IVA insolvency practitioner here.

An alternative is a Debt Relief Order (DRO). This is only available if you are left with £50 or less each month after paying your household expenses and you don’t own your home or other assets worth over £1000.

To apply for a DRO you will need to go through an authorised debt advisor. You can find a list of authorised debt advisors here.

Finally

Despite warnings from professional bodies, government guidelines, and other measures the behaviour of many debt collecting agencies is atrocious, leading vulnerable debtors into mental illness and even suicide. However, it is possible to fight back, especially with some help from the agencies mentioned in this article. While it’s not as simple as just refusing to pay, you can reduce the amount you must repay and spread your repayments over a period you are comfortable with. Certainly, you can stop their bullying and by reporting them to the Financial Ombudsman they may even lose their licence.

Who are EOS Debt Collectors?

One thing that you notice when you look at EOS is that they work globally, tackling any debt that is owed, no matter which country it is owed from. They work with a wide range of clients, all with a view to ensure that they end up getting the money that is owed to them. Whether that is in the UK or perhaps the other side of the world.

Are EOS Debt Collectors Legit?

Based in Warrington, EOS work around the globe, which means that they definitely come across as a legitimate company. However, as they are not only a debt collection agency, but also work in debt purchase, it can seem that at times they are not fully acting with anyones best interests apart from their own.

What does EOS Debt Collectors Do?

As we have just mentioned, EOS are not only a standard debt collection agency, as you normally see in the industry. They are also a debt purchase agency too. A debt collection agency works on behalf of a client, securing repayments on a debt that is owed to them. In comparison, a debt purchase agency will buy outstanding debt from other lenders and then make it theirs to chase up, and receive payments for.

What does EOS Debt Collection Process look like?

The collection process via EOS looks like many other collection processes out there. They will often connect via the telephone or perhaps letter, whichever seems to have the biggest impact. They will usually request for payment in full for any debt, however, they can also set up a repayment plan if this is better for the debot, so long as the funds are secured. There is also the opportunity to make any payments online, as this offers up flexibility (and in turn makes the debt more likely to be paid) however, if you need to speak to someone, you can also call into the office too.

Reviews

Rating:

2.1 out of 5 stars (2.1 / 5)

Summary

It seems that there is nothing particularly remarkable about EOS Solutions. They take a relatively standard approach to debt collection and work to ensure that debtors make payments that are owing on their accounts. They have online payments, which can make things a lot easier for the debtor and they work with a range of clients around the globe.

EOS Solutions Debt Collectors Contact Details

Company Name: EOS Solutions UK PLC

Other Names: EOS Solutions UK, EOS UK, EOS Debt Collectors

Address:
2 Birchwood Office Park
Crab Lane
Warrington
Cheshire
WA2 0XS

Phone: 0344 372 9673

Fax: 01925 853 432

Website: uk.eos-solutions.com 

Email: contact@eos-solutions.uk.com

Numbers they call from:

08443729696
08443729650
01925552210

References

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

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