EOS Solutions Debt Collection: Check the Debt and Your Options

Are you puzzled by a sudden letter from EOS Solutions Debt Collection? Are you questioning if you should pay or if it’s even real? Maybe you’re concerned about not being able to afford the payment.

Don’t worry; you’re not alone. Each month, over 170,000 people turn to our website for advice on dealing with debt. We understand your worries, and we’re here to guide you.

In this article, we’ll explore:

•  Who EOS Solutions Debt Collectors are
•  Why they might be contacting you
•  The legality of their actions
•  The possibility of writing off some EOS debt
•  Steps to take if you can afford to pay

We’ve got lots of experience dealing with debt issues. So, you can trust us to provide useful and accurate information. 

Don’t let debt collectors get you down. Let’s look at your options and find out how to handle this situation in the best way.

Why are they trying to get hold of you?

If you haven’t ever had to deal with a debt collector before, you are one of few, or one of the lucky ones. The debt collection is big business these days, and with so many people facing debt issues, there is always a need for them. There are many types of debt collectors; there are those who operate as independent businesses, others are sole traders, and then there are those who work together with the creditor you have the original debt with.

Debt collectors may act for a creditor or buy an account. Ask the firm to identify the current creditor and its role; do not assume every collector has bought your debt or that the price it paid changes the amount legally owed.

Read what to do if you can’t pay back your debt.

Wait, is this my debt?

Before you reach for your debit card, make sure you establish if this is your debt and whether you are liable for it. If you are unfamiliar with the original creditor or you believe you have already paid the debt, you should get confirmation of it before you pay it. The value is likely to look different, as there may be charges and/or interest added to it.

If you dispute the debt, explain why and ask for an itemised balance and evidence of liability. For recovery covered by FCA consumer-credit rules, a valid or potentially valid dispute must be investigated and recovery paused. A generic proof request does not cancel the debt, override an existing court order or extend a court deadline. Statutory consumer-credit information requests have separate requirements and do not apply to every debt.

See my most popular post for the guide on how to get a refund. 

If you can pay, then pay!

We would never suggest that you pay EOS Solutions Debt Collectors if it will leave you short of cash. However, if you are able to, it is worth just clearing your debt as soon as possible. If you are unable to do this, the next best thing is to reach an arrangement with the debt collectors to pay the debt in suitable installments. In some cases, they may even accept a partial payment to clear off the balance.

You might be able to write off some of your debt

An IVA is a formal insolvency arrangement managed by an insolvency practitioner. The proposal sets out payments, assets, fees and the debts covered. Qualifying unpaid debts are normally released only on successful completion; an IVA affects your credit record, can put assets at risk and can fail if its terms are not met. Get independent advice and compare other options before agreeing.

Find a local licenced IVA insolvency practitioner here.

In England and Wales, a DRO may be available to an eligible non-homeowner with qualifying debts up to £50,000, no more than £75 monthly surplus after reasonable living costs, and limited assets. Separate vehicle, residence and other eligibility rules apply. An approved debt adviser should assess your full circumstances; the £75 test is not calculated after unsecured debt repayments.

If you want to apply for a DRO, you would need to do it through an authorised debt advisor. You can find a list of authorised debt advisors here.

» TAKE ACTION NOW: Fill out the short debt form

The legalities

The Office of Fair Trading closed in 2014. FCA rules now apply to regulated consumer-credit collection, while other debt types can have different regulators and complaint routes. Key standards for fair collection include:

• Treat debtors in a fair and proper way, without the need for any aggressive practices, or improper behaviour
• Ensure transparency with any information provided, and never mislead or try to confuse the debtor
• Show consideration to debtors who are facing financial difficulties
• Take the debtors’ circumstances into account, before deciding what action to take

Complain to the firm first and keep copies of your evidence. If the activity falls within the Financial Ombudsman Service’s remit, you can normally escalate after a final response or eight weeks without one, usually within six months of the final response. The Ombudsman can require redress; it does not fine firms or revoke their authorisation.

Use the firm’s current complaints process and verified contact details. Do not send a new complaint to the former OFT.

A collector must not mislead you about its identity, the amount owed or the legal action it can take. Keep a record of any specific concern and seek advice if court action is threatened.

What else do you need to know?

The best way to be able to deal with debt collectors like EOS Solutions Debt Collectors is to know what to expect and what drives them. These are some facts that will help you understand how they work.

Check who owns the account

Ask whether the collector owns the account or acts for another creditor. That distinction should be supported by the account documents; assumptions about its profit margin do not establish your liability.

This is not your problem though, and not something you should be particularly concerned about. You should only ever pay debt at a rate you can afford. Don’t be persuaded into paying because of the abuse or harassment you have received from debt collectors. You need to pay the debt, but in a controlled way.

Respond to pressure with an affordable budget

This article does not establish how individual agents are paid. Whatever a firm’s incentives, you should not be pressured into payments that leave essential bills unpaid.

Record dates, call details and what was said if you believe contact is excessive or unfair. Ask the firm to consider your circumstances and reasonable contact preferences.

Complain to the firm first and keep copies of your evidence. If the activity falls within the Financial Ombudsman Service’s remit, you can normally escalate after a final response or eight weeks without one, usually within six months of the final response. The Ombudsman can require redress; it does not fine firms or revoke their authorisation.

How to deal with them

If a conversation becomes upsetting or abusive, you can end the call and explain your concerns in writing. Ask for a clear balance and affordable options. A lawful warning about court action is not automatically harassment, but misleading threats and unfair pressure can be challenged.

A free debt adviser can help you assess the debt, make an affordable offer or identify a valid dispute. Do not ignore court documents while a complaint is being investigated.

Embarrassing you by talking to third parties

Collectors must handle personal information lawfully and should not disclose a debt unnecessarily to unrelated people. Contact with an authorised adviser, a joint debtor or someone entitled to act for you is different. Raise suspected misuse of personal information with the firm and, if unresolved, the Information Commissioner’s Office.

A data-protection complaint and a dispute about the debt are separate. Neither automatically stops court action or cancels the balance.

Take the first step towards tackling your debt

Every day, our partner, The Debt Advice Service, helps people understand their options for dealing with debt. Their debt advice is free, with no obligation to proceed.

MoneyNerd introduces you to The Debt Advice Service. We do not provide debt advice or recommend debt solutions.

Natasha

Very helpful and informative thank you

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EOS Solutions Debt Collectors Contact Details

Other Debt Collectors to look for on your Credit Report

There are hundreds of debt collectors in the UK and they each collect for different companies.

It’s surprisingly easy to not notice that you’re in a debt collector’s crosshairs.

I’d suggest you spend time checking your credit report. A sold debt may appear under a new creditor name on your credit report, but not every debt or collector is reported to every credit reference agency.

Some of the biggest to look out for include Cabot, PRA Group, and Lowell.

So if you see anything relating to their names, then you’ll need to investigate further.

Summary

Companies House lists EOS Solutions UK PLC, company number 01070670, as active. A matching company name does not authenticate a particular caller or letter. Verify the current creditor and contact details independently before sharing personal information or paying.

References

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers