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Redwood Collections Debt Recovery – Should You Pay?

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By
Scott
Scott Nelson Profile Picture

Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 6th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

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Redwood Collections Debt Recovery

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Are you worried about the letter from Redwood Collections Debt Recovery? You’re not alone! Every month, over 170,000 people visit our website for help with debt problems. We’re here to help you understand what to do next.

In this article, we’ll explain:

  •  How to check if the debt is really yours.
  •  What you can do if Redwood Collections are wrong.
  •  How to stop Redwood Collections from bothering you too much.
  •  Ways to set up a plan to pay or even cancel your debt.

We know how you feel because some of our team have had to deal with debt collectors too. It can be scary, but we’re here to help.

Let’s find out more about how to deal with Redwood Collections Debt Recovery.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

What Is This Letter from Redwood Collections Ltd?

The letter you have received from Redwood Collections Croydon is notifying you a company has contacted them to recover your unpaid debts.

In the debt industry, the letter is formally known as a Letter Before Action (LBA) because it is asking you to pay before they take further action by issuing a County Court Judgement (CCJ).

But don’t panic. You can stop the debt from materialising into legal proceedings!

You might have received this letter knowing about the debt, or you may have received the LBA and are convinced there has been a mistake. There is a chance you are not the person they are looking for.

Why Redwood Collections Send Letters to the Wrong People

It is not always easy for any company to know where their past clients and customers now live. It is Redwood Collections’ job to track them down so they can send their LBA to the right person.

However, sometimes that task is not possible so they will simply:

  1. Send an LBA to all known addresses
  2. Send the letter to everyone they can find with the same name

For that reason, you may have wrongfully received a debt letter from Redwood Collections Debt Recovery.

You can contact them directly to tell them there has been a mistake, but some debt collection agencies may not entertain these sorts of claims.

Therefore, it could be better to send a prove the debt letter.

A prove the debt letter is a way of asking for proof that you owe the debt. If they cannot do this they are not allowed to make further contact, or it is classified as harassment.

Even people who are aware of the debt can ask for proof of the debt if it has not been provided in the LBA.

If they don’t provide signed agreements or other acceptable proof, you won’t have to pay!

» TAKE ACTION NOW: Fill out the short debt form

Request Proof from Redwood Collections Debt Recovery

And this is why you should always get proof of the debt before agreeing to pay!

To do this you need to request proof in writing. If you chose to write your own letter, you must let Redwood Collections know that you have received their letter (quote any reference numbers on the LBA) and simply ask them to supply proof that you owe the debt.

You should also tell Redwood Collections that any further communications without sufficient proof will be seen as creditor harassment, and you will report them to the Financial Ombudsman and the Financial Conduct Authority.

You can find prove the debt letter templates online that are really effective. They will save you time and ensure you send them with the correct information.

Always keep a copy for your records.

Will Redwood Collections Provide Proof in the LBA?

Gathering proof of the debt can be a time-consuming process for a business and Redwood Collections.

This is why many debt collection agencies choose to chance their luck instead. They simply send out notifications of the debt in the hope that the right person will pay without requesting the proof.

And it works! The fear of the debt and further action causes people to pay as this previous Redwood Collections client evidences:

“I was recommended to Redwood by a fellow practitioner. I referred to them a debt that had been outstanding for over 7 months, and which I was concerned would not be recovered.  Much to my surprise the debtor contacted Redwood off the back of a letter. I am now receiving payments monthly.”

[Google – Redwood Collection Reviews]

Legal teams and solicitors tend to provide proof of the debt to avoid any delays. But Redwood Collections are not a legal team and they do not have any more legal abilities that your electricity company or local butcher.

They are not known to send proof within their debt letters.

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

Three Possible Outcomes of Your Prove the Debt Letter

Once you have sent the letter, there are different ways that Redwood Collections Debt Recovery could act:

  1. They do not contact you again because they do not have proof of the debt in your name
  2. They contact you again without proof. You should ignore their letter and report them.
  3. They contact you with proof of the debt

Redwood Collections Croydon Have Proved My Debt (I’m Worried!)

If Redwood Collections supply proof of the debt, it is likely that you will need to pay the debt to avoid a CCJ. There is only one other way that you could avoid having to pay, and that is if your Redwood Collections debt is statute barred.

Information on statute barred debts is provided at the end of this guide.

If you owe the debt and can pay off the total sum, it is often recommended to do so. This way you never have to pay any interest on the debt and there is usually an emotional benefit of getting rid of Redwood Collections and your debt.

But just because you can’t afford to pay doesn’t mean you will be issued with a CCJ and potential repossession orders. Redwood Collections and their clients do not want to go down the CCJ route as much as you do. It works out better for everyone if a payment plan can be agreed (just like the previous Google review suggests).

Before committing to a payment plan with Redwood Collections, it is strongly advised to calculate what income you can afford to pay each month. Defaulting on payments can make the situation worse so always only agree on a monthly payment plan that will not cause you financial hardship.

For help coming up with a payment plan, you can always contact the UK’s excellent debt charities for help!

Is a Payment Plan My Only Option?

Escaping debt can be done in lots of ways. What might work well for one person is not necessarily the best method for another. Debt solutions should be considered against personal circumstances, including the number of debts they have.

MoneyNerd offers detailed explanations without the confusing jargon on your debt solution options. For example, if you want to pay off your Redwood Collections debt and other debts, an IVA may be the better option.

An IVA allows you to pay off multiple debts with monthly payments, but the debt is wiped after five years. This means you don’t have to pay off all of your debt. Some people wipe as much as 90% of their total debt when the five-year period ends.

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

Get started

Reviews shown are for The Debt Advice Service.

Checking for Other Debt Collectors

There are a lot of ways to get into debt. In fact, it’s not uncommon to owe money to several companies at once.

Perhaps you have a mortgage, a car loan, a couple credit cards and an item or two you bought on buy-now-pay-later schemes. It’s easy to lose track

That’s why it’s important to regularly check your credit report and bank statements to make sure you haven’t missed anything.

If a debt collector has purchased your debt, it appears on your credit report.

Some of the debt collectors you’re most likely to come across are PRA Group, Lowell and Cabot Financial

Redwood Collections Debt Contact Information

Telephone: +442039931839
020 8080 3391
Email: [email protected]
Website: https://www.redwoodcollections.com/

FAQs

Below, we answer some of the more frequently asked questions about dealing with Redwood Debt Collection and debt collection agencies in general.

Should I pay Redwood Debt Collection?
If you have confirmed that you do, indeed, owe the debt that they say you do, and you have the necessary funds to pay in full, you should pay them. As soon as you do, they will no longer send you any emails or call your home.
What happens if I can’t pay?
If you don’t have the necessary funds to pay in full, get in touch with them as soon as you can. They may agree to a repayment scheme that would involve you paying a set fee in instalments.
Should I ignore them?
You may think that by ignoring Redwood Debt Collection, they’ll simply leave you alone. However, the opposite is true. Debt collection agencies are notoriously persistent, and Redwood Debt Collection will continue to send letters and phone calls. In extreme cases, they can take you to court, so make sure you don’t ignore them.
Can I make a complaint?
Yes. If you believe that Redwood Debt Collection has behaved in a disrespectful or unprofessional manner, you can complain about them. Send them an email directly with the nature of your complaint. If they don’t respond to this or don’t resolve it, you will be able to escalate the matter to the Financial Ombudsman Service.
Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

References

CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.
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