Featured in...
Dashboard
Debt Info
Debt Collectors

Richburns Debt Recovery – Should You Pay?

Scott Nelson Profile Picture Janine Marsh Profile Picture
By
Scott
Scott Nelson Profile Picture

Scott Nelson

Managing Director

MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.

Learn more about Scott
&
Janine
Janine Marsh Profile Picture

Janine Marsh

Financial Expert

Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.

Learn more about Janine
· Feb 6th, 2024
Could you legally write off some debt? Answer below to get started.

Total amount of debt?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

Featured in...
Richburns Debt Recovery

For free & impartial money advice you can visit MoneyHelper. We work with The Debt Advice Service who provide information about your options. This isn’t a full fact-find, some debt solutions may not be suitable in all circumstances, ongoing fees might apply & your credit rating may be affected.

If you have just received a letter from Richburns Debt Recovery, don’t worry. This might seem scary, but you are not alone. Every month, over 170,000 people visit our website for help with debt questions.

In this guide, we’ll help you understand:

  •  Who Richburns Debt Recovery is and what they do.
  •  How to check if the debt they are asking you to pay is really yours.
  •  What to do if you can’t afford to pay.
  •  How to stop getting letters from Richburns.
  •  Ways to pay off the debt or even write it off.

We know how confusing and worrying it can be to get a debt letter; in fact, research shows 64% of UK adults find interactions with current debt collectors stressful1. Some of us have been in your place, so we really understand what you are going through. This guide is here to help you figure out your next steps with Richburns Debt Recovery.

Could you legally write off some debt?

There are several debt solutions in the UK, choosing the right one for you could write off some of your unaffordable debt, but the wrong one may be expensive and drawn out.

Answer below to get started.

How much debt do you have?

This isn’t a full fact find. MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

Explanation of a Richburns Debt Recovery Letter

Debt letters are fairly standard across the industry. The debt letter you have received from Richburns Debt Recovery is likely to be a Letter Before Action, meaning a letter to request payment or face legal action – such as an attempt for a CCJ.

These letters often give the debtor a timeframe to pay. But opening dialogue can avoid legal action even if you cannot afford the debt today.

I always recommend responding to debt collectors – even just to question the debt’s validity. Remember, you have the right to request proof of the debt. They have to prove it, or they can’t charge you.

How to Respond to Richburns Ltd

When Richburns Debt Recovery send you a debt letter, it is not likely they will include proof that you owe the money other than stating that you do owe it, how much you owe, and the company you owe it to.

But legally they have to prove the debt with a signed agreement or contract to make the debt enforceable in the courts.

You should request this yourself as they may not have the proof, or it could delay the process to give yourself time to assess your options.

Requesting proof you owe the debt is an effective response in this situation. You can do it by sending what the industry calls a prove the debt letter.

This is especially important, as the average unsecured debt amount has increased by 27% year-on-year (to £16,174)2, and it makes sense to assume that a large chunk of that number is from unproven debt.

How to Write a Prove the Debt Letter

A prove the debt letter is simply an acknowledgement of the letter sent by Richburns Debt Recovery and request for them to prove the debt they mention.

The good news is that Richburns Debt Recovery are no longer allowed to make contact or requests to pay the debt without supplying the proof.

Any future communication must include proof, or the communication could be classified as harassment and should be reported to the Financial Ombudsman Service (FOS).

Follow my ‘prove it’ guide with letter templates and get them to prove that you owe the money.

Your reply must include:

  • Acknowledgement of the debt letter and any reference numbers
  • Request for proof
  • Statement that future communications without proof is harassment
  • Harassment will be reported
  • Never sign these letters
  • Print your name only

Alternatively, you do not have to write the letter yourself. There are many fantastic prove the debt letter templates online you can use. Effortlessly add your details to these templates and send it to Richburns Debt Recovery.

It is best to send all letters by recorded delivery so you know the debt collector receives them.

That said, if Richburns already provided proof you owe the money, you won’t be able to ask them to ‘prove the debt’.

How a debt solution could help

Some debt solutions can:

  1. Stop nasty calls from creditors
  2. Freeze interest and charges
  3. Reduce your monthly payments

A few debt solutions can even result in writing off some of your debt.

Here’s an example:


Situation

Monthly income £2,504
Monthly expenses £2,345
Total debt £32,049

Monthly debt repayments

Before £587
After £158

£429 reduction in monthly payments

If you want to learn what debt solutions are available to you, click the button below to get started.

Get Started

Should I Pay Richburns Debt Recovery?

Maybe. You might have to pay Richburns Debt Recovery if you owe the debt and other options have been exhausted, but you do not have to pay instantly.

There are things you can do to follow the legal process and buy yourself some time, or maybe avoid paying altogether.

Lots of people choose to pay as soon as they receive the Richburns debt letter because the letter can be scary and cause financial stress and anxiety. But knowing the legal processes and your consumer rights will help ease those worries.

I suggest you contact one of the leading UK charities if you need further advice.

» TAKE ACTION NOW: Fill out the short debt form

Should I Ignore Richburns Debt Recovery?

Whatever you do, do not ignore letters from Richburns Debt Recovery. Even if you believe your letter is a mistake, you should be proactive and respond as soon as possible.

Can Richburns Debt Recovery Come into My Home?

No, absolutely not! Richburns Debt Recovery use field agents to go to debtors’ homes and advertise that they do this on their official website. But Richburns field agents have no legal rights to come to your property or demand to enter it.

If they do this to you, you can deny entry and should report Richburns Debt Recovery to the FCA for their misconduct. Richburns Debt Recovery could be heavily penalised by the FCA for their actions.

There are other reports that Richburns Debt Recovery agents have used these illegal tactics:

“This company have turned up today unannounced and with NO prior warning. The man shouted through my letterbox to open the door after only one abrupt knock. He then said they are doing something to my gas/electric meters outside and also need access inside.”

[Google reviews]

It should be noted that Richburns also offer a meter reading service as well as debt recovery services.

This combination may raise suspicion. There is a chance that they just want to read your meter – but be cautious. Even more so if you have received a debt collection letter!

Bailiffs vs Debt Collectors

It’s important that you know the main differences between bailiffs and debt collectors, as they have very different rights. Here’s a quick table summarizing what each can and can’t do so you’re not taken by surprise.

Category Debt Collectors Bailiffs
Bank Account Access Access your bank account – but only after a CCJ has been secured and not complied with.
After the creditor has taken you to court over missed payments, bailiffs/creditors can apply for a third-party debt order to freeze and take control of a bank account.
Leniency Negotiate a debt settlement. Tip: make sure to get this new arrangement in writing. If you tell them immediately that you are a vulnerable person, they must treat you with greater consideration and give you more time to respond to any contact.
Re-Selling Debt Sell your debt if they are unable to collect payment from you. Call and visit multiple times – there isn’t a set limit on how often they may contact you. If they can’t take any goods to sell or enter your property, they might return with a warrant and force entry to your property.
Visiting Your Home Conduct home visits (on rare occasions) and knock on your door. Conduct home visits and can enter without your permission as long as all of the correct legal steps have been taken.
Contact Hours Contact you by phone or mail. They’re allowed to call whenever they see reasonable without constituting harassment, usually between 8 am and 9 pm. Can visit your home anytime between 6 am and 9 pm (unless they have a court order that states otherwise).
Permission To Take Belongings They cannot take anything from your home. They may only ask you to make a payment. Take goods from inside and outside of your home once all legal steps have been taken. However, they cannot take essential items for domestic living or work purposes.
Court Actions Threaten to take you to court by suing you for payment on a debt. Can apply to the court to get permission to use ‘reasonable force’ to enter a home, which could mean breaking in. They have to give details to the court about how they will secure the property afterwards.

What Actions Could Richburns Ltd Take?

If you do owe the debt and refuse to pay, the client that Richburns Debt Recovery is representing could go to the courts with and get a court order for the debt, known as a CCJ.

What this means is that an enforcement agent (bailiff) could come to your home and enforce the CCJ by requesting money or taking items to be auctioned off to pay the debt.

Even in this circumstance, it is not workers for Richburns Debt Recovery that would do this. An enforcement agency with these legal rights would be used.

But you can avoid any of this happening by taking action and responding to your Richburns Ltd debt letter. However, get some financial advice from an expert first.

Thousands have already tackled their debt

Every day our partners, The Debt Advice Service, help people find out whether they can lower their repayments and finally tackle or write off some of their debt.

Natasha

I’d recommend this firm to anyone struggling with debt – my mind has been put to rest, all is getting sorted.

Get started

Reviews shown are for The Debt Advice Service.

Ways to Pay Off Richburns Ltd Debt

When your debt has been proven and it is not statute barred, you need to find a way to pay the debt or face further legal action. I suggest you enter into payment plan negotiation with the debt collector as soon as you’ve spoken to a debt advisor. You can also ask Richburns to write off some of the unaffordable debt.

We’ve got a letter template you can use to ask them to write off some of the debt here.

However, debt collectors are not obliged to accept your request.

But that doesn’t mean paying off the full amount. In fact, Richburns Debt Recovery expect you to try and spread the payment over multiple instalments and allow for this through a portal on their website.

You can agree on a payment plan with Richburns Debt Recovery by communicating directly with them or getting support from debt charities.

Always agree a payment plan that will not cause financial hardship and other debts to occur.

But there are other/extra debt management solutions. Alternative options include:

Can I Stop Richburns Debt Recovery Letters?

No, you will not be able to stop Richburns Debt Recovery from contacting you about your (supposed) debt. You can however ask Richburns to only contact you at certain times of the day or on certain days.

This means if you are receiving a lot of stressful calls from Richburns Debt Recovery, you can reduce them. If they do not respect your wishes, you could report them to the FCA for harassment. Plus, you could contact Citizens Advice if you’re not sure what to do.

How do I Report Richburns Debt Recovery?

If you believe Richburns Debt Recovery has been acting illegally or making false claims, you should report them to the Financial Conduct Authority (FCA). Other behaviours that would warrant a complaint to the FCA include:

  • Divulging your debt to other people, including family, friends or employers
  • Making claims they could repossess your items
  • Applying pressure on you or repeat calling
  • Contacting you at unsociable times
  • Refusing to leave your property or forcing entry
  • Taking payments without authorisation

Filing a complaint against Richburns

If you feel the debt collector is acting inappropriately or treating you unfairly, you can:

  • First, write to the debt collector to express your concerns
  • Tell the company how you want to be contacted. Get confirmation in writing
  • Send all letters by recorded delivery in case you have to take the matter further
  • Explain what you know about the Consumer Protection from the Unfair Trading Regulations 2008
  • Tell them you are aware of the FCA Consumer Credit sourcebook and that you’re thinking about complaining about their behaviour
  • Keep a record of all communications with the debt collector
  • You could refuse to speak to the debt collection agency until the matter is resolved

Next, if you’re not happy with the way the debt collector responds, take the matter to the Financial Ombudsman Service (FOS).

It is a free, independent service, and if they find in your favour, they have the power to order the debt collector put things right. Plus, they can award compensation.

You must file a complaint with the debt collector first. You can’t go straight to the FOS.

You also have the option to contact the Financial Conduct Authority (FCA) directly if the debt collection agency fails to respond or resolve the problem.

It’s worth noting that the FCA will not handle individual complaints. But they will gather information which they could use to take legal action against the debt collector concerned.

Other Debt Collectors to look for on your Credit Report

There are hundreds of debt collectors in the UK and they each collect for different companies.

It’s surprisingly easy to not notice that you’re in a debt collector’s crosshairs.


I’d suggest you spend time checking your credit report. If a debt collector purchases any of your debt, it will appear on your credit report.

Some of the biggest to look out for include Cabot, PRA Group, and Lowell.

So if you see anything relating to their names, then you’ll need to investigate further.

Richburns Contact Information

Phone: 0208 507 1051
Website: https://payrichburns.co.uk/
Address: Third Floor, North House, St Edwards Way,
Romford, Essex, RM1 3PP
Opening hours: Monday – Friday: 8am to 6pm

Whatever avenue you take to clearing your Richburns debt, make sure you act fast when receiving their debt letter. Moreover, seek debt counselling before admitting or doing anything.

Could you legally write off some debt?

Answer below to get started.

How much debt do you have?

This isn’t a full fact find, MoneyNerd doesn’t give advice. We work with The Debt Advice Service who provide information about your options.

Glossary of terms

FOS – Financial Ombudsman Service

FCA – Financial Conduct Authority

LBA – Letter Before Action

CCJ – County Court Judgement

References

  1. InDebted, Debt Collectors Survey
  2. StepChange, Scotland in the Red
The authors
Scott Nelson Profile Picture
Author
MoneyNerd’s founder, Scott Nelson, has a decade of financial industry experience, including 6 years in FCA regulated loan and credit card companies. Troubled by a lack of conscience in the industry, he founded MoneyNerd to give genuine advice to those in debt and struggling financially.
Janine Marsh Profile Picture
Debt Expert
Janine Marsh is an award-winning presenter and a valuable member of the MoneyNerd team. With a wealth of experience as a financial expert, she's been featured on BBC Radio 4, BBC Local Radio, and BBC Five Live, and is a regular on Co-op Radio.
×
Beat Richburns Debt Collectors
Beat Richburns Debt Collectors
  • Affordable repayments
  • Reduce pressure from people you owe
  • Lower monthly repayments
Close