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EDF Debt Collectors – Should you Pay? 2022

For free and impartial money advice and guidance, visit MoneyHelper, to help you make the most of your money.

In this post, I outline everything you need to know about EDF Debt Collectors. If you have received a debt collection letter from EDF Energy, then read on to discover all the important information you will need to know to best deal with their claim. 

Rising energy prices means people are increasingly receiving debt collection letters from energy companies. You may not have to pay them, but equally, you may be legally required to do so. 

Beating Debt Collectors

There are several ways to deal with EDF debt collectors and improve your finances.

Choosing the right way to tackle your debt could save you time and money, but the wrong one could cause even more harm.

It’s always best to find out about all your options from a professional before you take action.

Fill out the 5 step form to get started.

EDF Energy Debt Collectors – who are they?.

EDF Energy debt collectors are the debt collection team of EDF Energy. EDF Energy is the British arm of the French-owned EDF. They provide natural gas and electricity to homes and businesses throughout the UK. 

Are EDF Energy legit?

EDF Energy is a legitimate company, however, it isn’t uncommon to receive a fake debt collection letter, so it’s important to be certain the claim is real. If you are unsure, make sure to contact EDF energy to verify the authenticity of the letter. 

You can contact EDF Energy via their telephone number: 0333 200 5100. They operate customer services on this number Monday to Friday between 8am and 6pm, and on Saturdays between 8am and 2pm.

If you’re ever in doubt about whether you’re dealing with a legitimate debt collection agency, you can check if they exist on the Companies House.

EDF Energy has the company number 02366852. Their registered office address is 90 Whitfield Street, London, England, W1T 4EZ. Their page on the Companies House can be found here.

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Ask for proof of debt.

When first making contact with EDF Energy, it’s important to request for proof of the debt that you owe. If they don’t have proof of the debt then they are unable to demand payment or threaten you with court action. This may be a good first course of action, especially if you are in any way unsure about the debt owed. 

Download the “prove it” debt letter template I created to effectively communicate your request with EDF Energy.  

How can I pay EDF Energy?

If you can afford to pay the amount owed straight away then this will be effective in clearing your debt immediately. If however, this isn’t an option, EDF Energy offers a Pay As You Go instalment plan for those who are struggling to pay their debt. This agreement allows you to pay back any overdue payments in smaller amounts over an agreed period of time.

Additionally, if you currently pay one big bill every three months, you may find it easier to change your payment plan so you are paying a smaller amount once per month. You can find more information about payment plans for EDF Energy here.

If however, you fail to keep up with the agreed plan, EDF Energy will begin the debt recovery process and you will receive a letter in the post outlining what you owe.

What to do if you can’t afford your EDF energy bills.

If you are struggling to pay your energy bills, there are several actions you can take. As aforementioned, you should seek out alternative payment plans with your supplier. This can make payments more manageable and stop you from falling behind – this is something offered by EDF Energy.

In some cases, energy suppliers may try to force you to install a prepayment meter. This is an arrangement that means you pay for energy before actually using it. This only happens in exceptional circumstances when an agreement can’t be reached or you continually fall behind on payment plans. 

It may also be possible to apply for grants or schemes offered by certain energy companies that essentially mean you don’t have to pay the full amount of your bill over a period of time. Charitable schemes are also in place for those who are in serious need of help with their energy bills.

Can I get my energy debt written off?

As one of the biggest outgoings for any household, energy bills can easily become too much. It is possible to dispute energy debt and potentially get it written off. You shouldn’t bank on this however, it is important to understand exactly what your situation is and whether this may be an option for you. 

Other Options to Consider. 

There are other options remaining if you are unable to create an affordable payment plan that the debt collectors agree to.

  • IVA 

An IVA reduces the debts you owe including energy debt. IVAs are not an option for everyone so it’s vital that you seek impartial advice before considering an IVA.

  • Bankruptcy

Bankruptcy works to resolve debt problems for those who cannot pay. Bankruptcy does have long lasting implications. There are free impartial money advice services available so you can find the correct money management solution for your personal situation, such as Citizens Advice or Step Change.  

  • Debt Relief Order

You may be able to gather all your debts together and use manageable payments and stop the accruement of future debt with a Debt Relief Order. 

EDF Energy debt collection letters may leave you feeling threatened, scared and stressed. There is light at the end of the tunnel, so don’t bury your head in the sand. Ignoring the letters can result in larger debt and even court action. There are money advice services and UK debt charities available for you to use to find the correct solution for you.

Are you struggling with debt?

Affordable repayments

Reduce pressure from people you owe

Stop interest and charges from soaring

Get started


Are you struggling with debt?
Are you struggling with debt?
  • Affordable repayments
  • Reduce pressure from people you owe money to
  • Stop interest and charges from soaring