Credit Resource Solutions Debt Collectors – Do You Need to Pay Them?

Credit Resource Solutions Debt Collectors are a debt collection agency who chase up debt on behalf of other companies. If you are in debt and this company is contacting you, you may be wondering what to do and where to turn. This article will help you understand more about Credit Resource Solutions Debt Collectors, who they are and how to deal with your debt.

Complaints to the Financial Ombudsmen have risen this year from 830 to 2,006, so it’s safe to say that you’re not alone.

Who are Credit Resource Solutions?

Credit Resource Solutions, also know and CRS Debt Collectors, are a debt collection agency based in Halifax, West Yorkshire. The company was formed in 2003 and is currently owned by Andrew and Julie Calvert. They are authorised and regulated by the Financial Conduct Authority. They are also a member of the Credit Services Association and abide by the CSA Code of Practice.

They claim to use an innovative, technology-based approach to debt collection. In practice, that means that they bombard people with threatening letters, phone calls and messages until they give in and either pay up or agree to a repayment plan which will result in the debt being settled over time by weekly or monthly instalments.

However, they also have a division called Eagle which uses the UK’s legal system to recover debts on behalf of their clients, although that division says that it aims to avoid having to take formal legal action by “rehabilitating” people who owe money.

3rd Floor West, Bowling Mill, Dean Clough, HX3 5AX

Registration Number:

01422 324 510


Why are Credit Resource Solutions Debt Collectors contacting me?

If Credit Resource Solutions Debt Collectors are contacting you about your debt, you may be confused, as you might not have heard of them before. This is because the debt will not be with Credit Resource Solutions Debt Collectors, it will be from another company such as a bank or credit card company.

It is important to be aware of the legislation from The Office for Fair Trading (OFT, 2010) which states that debt collection agencies should not harass you. If they are doing this, you can report them and make a complaint.

Finding out if the debt is yours

If you don’t remember this debt, make sure you get as much information as possible on it. Don’t just pay the debt because the debt collection agency is chasing you. Ask them to send a copy of the credit agreement from the original creditor. You should write to Credit Resource Solutions Debt Collectors and demand a copy of your original credit agreement. You don’t need to pay the debt if they cannot provide any evidence.

What if you can’t pay the debt?

If you can’t pay the debt Credit Resource Solutions Debt Collectors are contacting you about, there are a few different options. You may be able to make a partial payment to clear off the debt, or set up a repayment plan. You should make sure you can afford to keep up the repayments though. Do not set up a payment plan which will leave you struggling to pay your other essential bills.

Are debt collectors ruining your life?

It seems to be common practice for debt collectors to be extremely persistent when it comes to getting their money. You may arrange to make payments, but they still insist on contacting you or you might have informed them that you can’t any payments right now, but they just keep calling you and sending letters anyway.

This sort of behaviour can be extremely distressful and it is against the legislation for debt collection agencies and how they should behave. If Credit Resource Solutions Debt Collectors are using these kinds of tactics, for example, constantly calling or emailing to get in touch with you, and interrupting your life, you can make a complaint about their behaviour.

Credit Resource Solutions Debt Collectors – their responsibilties

The Office for Fair Trading (OFT, 2012) has a set of guidelines which must be adhered to by debt collection agencies. These include:

  • Debtors to be treated fairly, with their circumstances in mind.
  • Information to be clear, concise and not misleading.
  • Empathy should be used when dealing with debtors.

If Credit Resource Solutions Debt Collectors are failing to meet with these guidelines, you can make a complaint about their practices.

You should be aware that debt collection agencies often pretend to be a separate company, when they are actually just an extension to the company they are chasing the debt for.

Why are Credit Resource Solutions Debt Collectors persistent about the debt?

In order to be able to deal with debt collection agencies, you need to understand how they work – and why they are so desperate to get hold of the money.

They work on bonuses

There is often an incentive for Credit Resource Solutions Debt Collectors agents to work harder and be more persistent, and that comes in the form of a bonus. They know that if they can eventually get hold of you, they may be able to get you to make a payment, no matter how small and this can help with their bonus. You should not be hassled into making payments that you can’t afford though.

No payment, no profit!

Debt collection agencies like Credit Resource Solutions Debt Collectors buy the debt from the original credit company, usually for a fraction of the price. They don’t make a profit until you make payment, which will explain why they are so persistent when they call you.

Regardless of the reasons for the call, they must not breach the OFT guidelines. If they do this, you can report them to the Financial Ombudsman.

Dealing with calls from debt collectors

Your first thought when debt collectors call is probably to just ignore the phone. As tempting as this may be, it won’t resolve your problems and in fact, may even make them worse. It is always better to speak to the debt collectors, even when you don’t want to, as they won’t just disappear – and neither will your debt. Speak to them and arrange to pay the debt off, or at least set up a repayment plan.

What if they have spoken to others about your debt

Debt collectors have no right to discuss your debt with other people, even your partner. The debt is your business and no one else’s. If they do discuss it with anyone else, they are acting illegally, which breaches OFT guidelines and privacy laws.

If they are acting in this way, you can report them to the Financial Ombudsman on 0800 023 4567 or 0300 123 9123

Would they lie to you?

It is not particularly unusual for debt collection agencies to lie about what they can do if you don’t pay back the debt you owe. For instance, they may threaten to visit your home and take your assets to make up the payment.

This can be understandably stressful, but they can’t do this, so even if they say they can, it is untrue. If they do insist on visiting your premises, you can contact the police, as they have no right to threaten you.

Debt and Stress

It is very difficult not to get stressed when you have debt collectors such as Credit Resource Solutions Debt Collectors on your case, especially since they are usually relentless in their pursuit for their money. However, try to refrain from getting upset and stressed, as this won’t help you resolve your situation. The best thing to do is take action to resolve the issue, while maintaining a cool head.

Is your debt out of hand?

Sometimes debt problems are too advanced to be able to deal with, especially if you have a low income, or no income at all. At these times, it is a good idea to seek some help from not-for-profit organisations, these are some of the most popular organisations who can give you advice on your debt problems.

  • Citizens Advice Bureau (CAB) one of the best organisations to help provide debt support. They are experts at giving advice and offer a completely free service.
  • Christians Against Poverty (CAP) another not-for-profit service who offer debt advice and support.
  • StepChange provides free online debt advice and helps you to take charge of your debt issues.

Can you right off your debt?

You can right off some of your debt through entering into an Individual Voluntary Arrangement (IVA). With this agreement, you come to an arrangement with your creditors to pay back some of the debt, with the ability to right off a chunk of it. This is an attractive option for those who have serious debt issues, and no way of making payments.

What to do next

You should try your best to make payments, as the debt won’t just disappear. However, there are other steps you can take to deal with your debt, including seeking debt advice from not-for-profit organizations or entering into an IVA. If debt collectors are hassling you, you may report them and they could lose their licence.


What happens if you ignore debt collectors?

Credit Resource Solutions buys debt from companies that have been unable to collect from you. They buy the debt for a few pence on the pound and then aim to collect a fraction of the full amount to make a profit.

Can Credit Resource Solutions take you to court?

If you ignore debt collectors at first they may send doorstep collectors. Secondly, they may apply for a County Court Judgement, which if successful would force you to pay and would show on your credit report.

Can you go to jail for debt collections?

Credit Resource Solutions can take you to court in order to claim the money owed. If you have been taken to court you will have received a County Court Judgement letter.

What happens if I ignore a CCJ?

You cannot go to jail for debts owed to debt collection agencies.

Can Credit Resource Solutions issue a warrant?

If you ignore a CCJ you won’t get sent to prison, however, bailiffs may be sent to your house to collect items equal to the value of the money that owe.

Are Credit Resource Solutions bailiffs?

Credit Resource Solutions cannot issue an arrest warrant or have you sent to prison. At most they can request a CCJ and if successful send bailiffs to your property to recover items to cover the debt owed.

Can Credit Resource Solutions come to your house?

Credit Resource Solutions are not bailiffs. They could, however, request a County Court Judgement which means that the courts could send bailiffs. You would have received a lot of warning letters if this was going to happen.

Can Credit Resource Solutions force entry?

Credit Resource Solutions have been known to send people to your house, however, they have no legal powers so you can ignore them or tell them to go away. If you have received a County Court Judgement then the courts could instruct bailiffs to come to your house.

Will Credit Resource Solutions give up?

Credit Resource Solutions cannot force entry, they have no legal powers over you. However, if you have received a County Court Judgement then the courts could instruct bailiffs to come to your house.

Can a debt be too old to collect?

Credit Resource Solutions won’t give up chasing you for the debt until they’ve exhausted all of their legal options. This usually means being chased for up to 6 years.

How long can you legally be chased for debt?

A debt can be too old to collect from you. Under the Limitation Act 1980 they have a maximum of 6 years to chase a debt. This 6 years is counted from your last payment or the last time that you acknowledged the debt.

Are debts ever written off?

As per the Limitation action 1980, you can be legally chased for up to 6 years from your last payment or the last time that you acknowledged the debt. If a County Court Judgment is raised against you the Limitation Act no longer applies and you can be chased indefinitely.


CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

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