Are Fidélité Credit Management Debt Collectors contacting you about an outstanding debt? Are you unable to pay or being asked for payments you don’t owe? If these questions are relevant to you, read on to find out more about the debt collectors and how to deal with your debt.
Who are Fidélité Credit Management?
Fidélité Credit Management is a debt collecting company who work with a range of clients throughout the UK. They are also a company who offer management services.
Fidélité collect for companies like Capitol One, Vanquis, Halifax and Lloyds.
Read what to do if you can’t pay back your debt.
Your best solution (if you qualify) [1 minute]
You can write off 75% of your debt with a new government scheme called Individual Voluntary Arrangement. You only qualify if your debts are over £1,700 and you have more than one debt. Answer 4 questions to see if you qualify.
Why are Fidélité Credit Management Debt Collectors getting in touch?
Debt collectors like Fidélité Credit Management Debt Collectors buy your debt from the original creditor, such as a credit card company or a bank. They buy the debt for a much smaller amount than the value of the loan, and only make a profit when you starting making your repayments. Hence why they may be chasing you much more often than you’d like!
These debt collectors often don’t care too much about your individual circumstances, they just want to get payments back – after all, they are running a business. However, they should be aware of how they treat debtors and should not be causing you any distress. The Office for Fair Trading (OFT, 2010) has said that poor practices in the debt industry seem to be relatively common.
Is this your debt?
The first thing you need to do when contacted by Fidélité Credit Management Debt Collectors about your debt is to make sure you actually owe it. There are often cases when debt collectors contact individuals about debt they don’t know or have already paid, so make sure this is your debt.
You can demand a copy of your original credit agreement to ensure it is your debt. If they are unable to provide it, you should not pay the debt until they do.
What if you can pay?
If you owe the money and you can afford to pay it, you should make an arrangement with Fidélité Credit Management Debt Collectors. If you are not able to pay it all, they may agree to a partial payment or you can set up a debt management plan.
Are debt collectors hassling you?
Sometimes debt collectors will hassle you to get hold of their money and this may include, persistent phone calls, letters, emails and even texts. They are not permitted to do so, and you can report them if they are using underhand tactics.
If you are being contacted Fidélité Credit Management Debt Collectors on a daily basis, it is bound to feel overwhelming. Although it is best to speak to them about your debt, they should not be causing you stress or anxiety.
Fidélité Credit Management Debt Collectors – what the law says
The Office for Fair Trading (OFT, 2012) has guidelines which debt collecting agencies must follow. These include, treating debtors fairly and to ensure they are not being aggressive or underhand in their tactics to get payments. There is a need for transparency, openness and honesty. If you are being contacted by a debt collection agency and they are not following these rules, you can contact the Office for Fair Trading.
If you need to make a complaint about Fidélité Credit Management Debt Collectors, you can use this online complaint form.
In some cases, debt collectors say they are a separate agency, but they turn out to be a part of the company.
The way Fidélité Credit Management Debt Collectors works
The first step is understanding how the debt collection agency work. This will give you better knowledge in how to deal with them.
They make money when you make payments
Fidélité Credit Management Debt Collectors do not make money back until they receive payments, which is why they will keep contacting you. The agents are also usually incentivised with bonuses. This is also why they might seem a bit harsh in their approach, particularly if you are trying to defer the payment or you are saying you can’t afford to pay it back.
They will often automate processes
It might seem strange that Fidélité Credit Management Debt Collectors have the time and resources to call you so often, but this is down to the fact that they often use automated processes. This means they will keep calling until you answer. Although frustrating, it gives you a better understanding of what they are doing. They may even hang up as soon as you answer.
If they are doing this, it may be a breach of the OFT guidelines. You can report them to the Financial Ombudsman.
The Financial Ombudsman are available on 0800 023 4567 or 0300 123 9123
Typical tactics used by debt collectors
If you are being harassed by debt collectors, you are definitely not alone. The tactics they use can be obvious, such as consistent phoning or texting about the debt, but they may be more subtle. The debt collectors might start off being friendly, but then may get more irate when they find out you can’t make payments.
You can report them to the OFT using this online complaint form if you are unhappy with their practices.
Contacting others about debt
Fidélité Credit Management Debt Collectors are not permitted to speak to other people about your debt, even if you have not spoken to them yourself directly. For instance, they may try to speak to your work or a member of your family about the debt.
If they are doing this, you can report them to the Financial Ombudsman on 0800 023 4567 or 0300 123 9123
What if the debt collectors are lying to you?
In some cases, debt collectors will say that they will enter your premises and remove your assets from your home. They are not permitted to do this. If they are lying to you and you feel like they are harassing you, you can contact the police for advice. Under no circumstances should debt collectors threaten you.
Dealing with stress
Debt collectors such as Fidélité Credit Management Debt Collectors can often be so persistent that it can cause stress and anxiety for the debtors. It is important to stay calm, regardless of what they are saying to you. Getting upset or angry will not help the situation.
Free help with your debt
There are not-for-profit organisations who can help you manage your debt, as well as other organisations. If you are struggling to manage your debt, you should contact one of these organisations.
- Citizens Advice Bureau (CAB) free help and advice about how to manage your debts.
- Christians Against Poverty (CAP) free debt advice and help.
- StepChange provides free online debt advice to help you control your finances.
What if you have no incomings?
If you have no money coming in, paying debt is impossible. The debt won’t go away though, so the other option is to enter into an Individual Voluntary Arrangement (IVA). With this formal agreement, you will be able to write off a good chunk of your debt, and pay back the rest.
Why don’t you look for an IVA insolvency practitioner here.
You can also try a Debt Relief Order (DRO). You must only have £50 left after bills are paid to be eligible for the debt relief order.
To apply for a DRO you will need to go through an authorised debt advisor. You can find a list of authorised debt advisors here.
It is important to resolve your debt, but you should not be made to feel bad about the debt, as many people find themselves in this situation. If debt collectors are contacting you and causing you stress, you can report them. In worst case scenarios, they can lose their licence.
Fidelite Credit Management Contact Details:
Company Name: Fidelite Credit Management Limited
Other Names: fidélité Credit Management, Scotcall Debt Collectors, Scotcall
fidélité Credit Management
55 Blysthwood Street
Contact Number: 0141 212 8500
Fax: 0141 248 6616
Numbers they call from: