Are Mercers Debt Collection Debt Collectors on your case about an outstanding debt? Are you feeling stressed and under pressure as they won’t leave you alone! Don’t worry if you are feeling this, you are not alone! Keep reading to discover how to deal with these debt collectors.

It’s not your fault. Complaints to the Financial Ombudsman have risen this year from 830 to 2,006, so it’s safe to say that you’re not alone.

Deal with your debt today and feel amazing tomorrow.

Mercers Debt Collection Debt Collectors

Who are Mercers Debt Collection?

Mercer is part of the Marsh & McLennan Companies group and offers debt collection services to customers in the UK. The company has more than 23,000 employees worldwide and also provides services in health, wealth and careers.

Don’t worry, here’s what to do!

You could get rid of debt collectors by writing off your debt. I’ve put together a 4 question debt calculator which will tell you if you’re eligible:

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This 4 question debt calculator will tell you if you’re eligible.

What is the total amount of your debt?

Learn how to fight back!

I’ve never heard of them, so why are Mercers Debt Collection Debt Collectors contacting me?

The debt collection industry is big business, and as you may be aware, there are many different companies within this sector. If Mercers Debt Collection Debt Collectors are contacting you and you have never heard of them, it’s probably because they are chasing money on behalf of another organisation.

Debt collection agencies purchase the debt, and they want to make the money back, so that is why they are extremely persistent, and in some cases, borderline harassing you. Unfortunately, bad practices are fairly common and infact, The Office for Fair Trading (OFT, 2010) said that poor practices “appear to be widespread”.

Is this really your debt?

First thing first – is this really your debt? Sometimes debt collectors make mistakes and chase money for debt which is not owed at all or may have already been cleared through the original credit company.

If you don’t recognise the debt or you want to ensure it has been legitimately passed on by the original credit company, you should ask for a copy of the original credit agreement.

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how to debt

Is all this information starting to feel overwhelming? Don’t panic! I’ve put together a 4 question debt calculator so you can quickly and easily find the best solution for you. Answer the four questions now.

Do I need to pay this debt?

If you owe the money, then the answer is yes, you do need to pay it back. In most cases, you can come to an arrangement with Mercers Debt Collection Debt Collectors, where you either pay in installments or arrange for a partial payment of the debt.

Can debt collectors destroy lives?

Debt collectors can put huge strain under people, who are already struggling to make ends meet. If you can’t put food on the table, for instance, dealing with debt collectors on top of that can be too much to handle. It is unfortunately not uncommon for debt collectors to harass borrowers for money, or contact them incessantly.

If you are being hassled by Mercers Debt Collection Debt Collectors, and they are stressing you out or causing you to feel anxious, you can report them for this behaviour. They should not be doing this under any circumstances, and there is legislation out there which protects borrowers from such behaviour.

Mercers Debt Collection Debt Collectors – what does the law day?

There is legislation out there from The Office for Fair Trading (OFT, 2012) which states what debt collectors can and cannot do. They must adhere to this legislation, which includes:

  • Ensuring debtors are treated fairly, and not hassling, pressurising or otherwise making them feel anxious or stressed about their situation.
  • All information provided should be clear, concise and not confusing for debtors.
  • Understand the situation debtors are in and show some empathy towards them.
  • Take the account debtors’ circumstances into account.

If you are being hassled by Mercers Debt Collection Debt Collectors and they are not adhering to the guidelines, you can report them to the OFT, who can remove their license.

You can make a complaint about Mercers Debt Collection Debt Collectors using this online complaint form.

Make sure the debt collectors are who they say they are. In some cases, they may pretend to be external, when in fact, they are part of the company who are chasing you for the money. Always be aware of the tactics of the debt collectors.

Why are Mercers Debt Collection Debt Collectors persistent with the debt?

If Mercers Debt Collection Debt Collectors are persistently contacting you, you may be wondering why they are so keen to get this money, especially if the value seems reasonably low. These are some things you need to be aware of with debt collectors.

They make money when you pay

Mercers Debt Collection Debt Collectors only make any money when you pay, and since they have already bought the debt, they are keen to get this back. This is why they may seem quite heavy handed, they want the money – and they want it now.

It is important that you stand up to Mercers Debt Collection Debt Collectors agents. They have no right to railroad you into paying, especially if you don’t have the funds to do so. Don’t be forced into making payments which will leave you short of money for other expenses.

They want to speak to you

Of course, this is an obvious reason, but the more you ignore contact from Mercers Debt Collection Debt Collectors, the more desperate they will get to reach you. This is why it is worthwhile just speaking to them, even if you don’t particularly want to. If nothing else, they’ll get off your back for a while.

If debt collectors are hassling you for payment, and contacting you too much, they could be in breach of the OFT guidelines. In these cases, you are within your rights to report them to the Financial Ombudsman.

You can contact the Financial Ombudsman by phone on 0800 023 4567 or 0300 123 9123

Change in attitude

You may notice that the debt collection agent starts the conversation in a friendly, upbeat manner, but soon loses their patience when they understand you cannot pay back the debt. This can be quite upsetting, but remember that this is their job. They get bonuses when they get payment and if they don’t reach an agreement with you, they will need to answer to those in charge.

If you are struggling to deal with debt collectors and their behaviour towards you, you can report them to the OFT using this online complaint form.

What if they spoke to someone else about your debt?

In some cases, debt collection agencies will go as far as speaking to someone else about your debt, such as your partner or family member, even your colleagues. If they do this, they are breaking both the OFT guidelines, and other privacy laws.

You may report actions like this to the Financial Ombudsman on 0800 023 4567 or 0300 123 9123

Can they visit my home?

As we have said, debt collectors are desperate to get hold of the cash you owe, so they may suggest that they can visit your home and remove your belongings. They cannot do this, so don’t take this threat seriously, albeit it is a very distressing thing to have to deal with.

Don’t give them permission to visit your home, even if they are saying they will do this. Under no circumstances can they enter your premises.

Dealing with stress

There is no doubt that it is stressful to deal with debt collectors such as Mercers Debt Collection Debt Collectors. They may stop at nothing to reach you and to get payment from you and this can cause unnecessary stress. It is important to try and stay calm, no matter how difficult that may be and remember not to take it personally.

How to get out of debt

If you need to get out of debt, there is lots of help about from commercial debt management companies and not for profit. These are some of the organisations who offer free advice.

  • Citizens Advice Bureau (CAB) one of the best organisations out there for free advice and support on your debt.
  • Christians Against Poverty (CAP) free debt advice and support.
  • StepChange provides free online debt advice to help you deal with your debt.

What to do if your debt is too high

If you need to write off your debt, you can enter into an Individual Voluntary Arrangement (IVA). With this option, you will still need to pay a lot of your debt off, but you can write off a chunk too.

Need help? you can find a local licenced IVA insolvency practitioner here.

You may also want to consider a Debt Relief Order (DRO). In this case, you must have less than £50 per month after paying bills and expenses.

This is a list of authorised debt advisors here.

To summarise

Although debt collectors have the right to chase you for the outstanding payment, they don’t have the right to harass or bully you. If they do this, you can report them, and they may even lose their licence.


CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors

CONC 7.9 Contact with customers

About the author

Scott Nelson

Scott Nelson is a financial services expert, with over 10 years’ experience in the industry, including 6 years in FCA regulated companies. Read more
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